Add to list<\/strong>.<\/li>\n<\/ol>\nBulk upload KYC values to a high risk list<\/h3>\n
To add known malicious KYC attributes in bulk, upload a CSV file to the high risk list.<\/p>\n
To upload a CSV file in your Customer Area<\/a>:<\/p>\n\n- Go to Score<\/strong> > High risk list<\/strong>.<\/li>\n
- Select the high risk list to which you want to bulk upload items.<\/li>\n
- Select Add item(s)<\/strong> > Upload CSV<\/strong>.<\/li>\n
- Upload one or more values using the specified CSV format.<\/li>\n<\/ol>","url":"https:\/\/docs.adyen.com\/pt\/marketplaces\/identify-account-holder-risk\/review-and-manage","articleFields":{"description":"Review and manage the risk settings of your users.","never_cache_twig":true,"parameters":{"directoryPath":"\/marketplaces","model":"marketplace"},"type":"page","last_edit_on":"22-12-2020 11:33","cache_enable":false,"next_steps":[{"title":"Get updates through webhooks","description":"Listen to webhooks to get notified when a risk signal was triggered for a user.","url":"\/marketplaces\/identify-account-holder-risk\/configure-webhooks-for-risk-signals","required":false}]},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/marketplaces\/identify-account-holder-risk\/review-and-manage","title":"Manage user risk","content":"Review individual cases or automate actions from your Customer Area after Score identifies potential fraudulent behavior or other unusual activity.\nRequirements\nBefore you begin, take into account the following requirements and limitations.\n\n\n\nRequirement\nDescription\n\n\n\n\nCustomer Area roles\nTo review cases and take direct action, you require the following role:Merchant Marketplace RiskTo manage risk rules and automated actions, you require the following role:Merchant Marketplace Risk Admin\n\n\nWebhooks\nYou can configure webhooks for risk signals.\n\n\nLimitations\nScore is included by default if you created your marketplace after October 2024. If you do not have Score yet, contact your Adyen account manager.\n\n\n\nSet up automated actions\nYou can set up automated actions to act immediately when a risk rule triggers because a risk signal was detected. Use the automated actions log to review which actions were taken, to unblock users or keep them blocked.\nTo set up automated actions in your Customer Area:\n\nGo to Score > Risk rules.\nSelect the rule you want to edit, or select Create custom risk rule.\nEnter a rule name and description, and select the rule type.\nSelect the rule conditions.\n\nConfigure the automated actions that you want to take when the risk rule triggers because the risk signal is detected:\nImpact on risk score:\n\nIf you want to influence the risk score, leave the default selection. Continue with Level of impact.\nIf you do not want to influence the risk score, toggle the switch to turn off the risk score impact. Continue with Automated action.\n\nLevel of impact:\nSelect the level of impact: None, Low, Medium, High or Max.\nAutomated action:\nSelect the automated action you want to take: None, Bump KYC tier or Disable payouts.\n\nSelect Create rule.\n\nThe new rule will appear as a custom rule on the Score > Risk rules page in the applicable rule category. You can see a summary of all Adyen and custom risk rules, including the parameters, the impact on the risk score, and the configured action for each category.\nTo ensure that the rules function in the best way for your business, you can review the log of the automated actions that have been taken. You can open the Automated actions log from the Score page in your Customer Area.\nReview and filter cases\nWhen one of your users triggers a risk rule and gets flagged with a risk signal, this appears as an open case in the Case management dashboard in your Customer Area.\nTo open the case management dashboard in your Customer Area, go to Score > View cases or select View default filters if there are no open cases.\nYou can find all open, reviewed, and suspicious cases on this dashboard, and take action if needed. The dashboard shows a list of users in your balance platform and all risk-related information about them, such as risk signals, processed volume, and overall risk score.\nYou can configure how the case management dashboard shows information by personalizing and saving sorted and filtered views. For example, you can divide cases between teams by assigning team members to review a subset of your users by saving sorted and filtered views.\nWhen a new risk signal is detected and flagged, the case appears in the Open tab. You can then review the case and decide if you want to take action on the case.\nTake action\nAfter you review an open case, you can:\n\nTake direct action\nMute risk signals\nExclude values from identities\n\nTake direct action\nTo take a specific action on a user in your Customer Area:\n\nGo to Accounts & balances > Account holders, or select the account holder from the case management dashboard.\nIn the account holder details, select Score > Take action.\n\nYou can:\n\nMark the case as Reviewed, moving it out of the Open queue.\nMark the case as Suspicious, adding it to a separate high risk queue.\nBlock or re-enable payouts.\nSuspend the account.\nAdd KYC values to the high risk list. Only add KYC values from confirmed fraudulent users.\nTrust linked accounts. You can use this to prevent a known and trusted account from appearing in case management.\n\nMute risk signals\nIf a risk signal triggers that does not represent a risk for that user, you can flag these signals as false positives and prevent them triggering risk rules again for a certain period of time.\nTo mute a signal in your Customer Area:\n\nGo to Accounts & balances > Account holders and select the account holder.\nAlternatively, you can select the account holder on the case management dashboard.\nSelect the Score tab.\nIn the Risk signals section, find and expand the signal, and then select Mute signal.\nSelect the period for which you want to mute the signal.\nYou can mute the signal for a week, a month, a year or indefinitely, and add a note.\nSelect Mute signal.\n\nExclude values from linked accounts\nScore may identify and link accounts sharing information that is not relevant for detecting fraud. When you know that a certain KYC value is not relevant, you can exclude that KYC value from being used to create links between your marketplace's users. This can be useful, for example, when you know that a phone number or a registration address is used for several different users.\nTo exclude an identifier in your Customer Area:\n\nGo to Accounts & balances > Account holders and select the account holder.\nAlternatively, you can select the account holder on the case management dashboard.\nSelect the Score tab.\nIn the Linked accounts section, you see a list of all the linked identifiers, and the number of times that specific identifier is present.\nSelect Exclude KYC details.\n\nThis action cannot be undone and is permanent. You will be asked to confirm this action.\nManage high risk lists\nYou can use the high risk lists to add KYC values or attributes from fraudulent users. You can manage high risk lists for the following attributes:\n\nAccount holder email\nPhone number\nPersonal data\nBank account\nAccount holder address\nTax ID\n\nAdd a single KYC value to a high risk list\nTo add an item to a high risk list in your Customer Area:\n\nGo to Score > High risk list.\nSelect the high risk list to which you want to add the item.\nSelect Add item(s) > Add items manually.\nEnter the details and select Add to list.\n\nBulk upload KYC values to a high risk list\nTo add known malicious KYC attributes in bulk, upload a CSV file to the high risk list.\nTo upload a CSV file in your Customer Area:\n\nGo to Score > High risk list.\nSelect the high risk list to which you want to bulk upload items.\nSelect Add item(s) > Upload CSV.\nUpload one or more values using the specified CSV format.\n","type":"page","locale":"pt","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"Marketplaces","lvl2":"Identify and mitigate user risk","lvl3":"Manage user risk"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/marketplaces","lvl2":"https:\/\/docs.adyen.com\/pt\/marketplaces\/identify-account-holder-risk","lvl3":"\/pt\/marketplaces\/identify-account-holder-risk\/review-and-manage"},"levels":4,"category":"Marketplaces","category_color":"green","tags":["Manage"]}}