- View Payments<\/strong><\/li>
- Merchant manage payments<\/strong><\/li><\/ul><\/td>\n<\/tr>\n
\n Webhooks<\/a><\/strong><\/td>\n Listen for webhook messages with the following eventCode<\/code> values:- \n CANCELLATION<\/strong>\n<\/a><\/li>
- TECHNICAL_CANCEL<\/strong><\/li><\/ul><\/td>\n<\/tr>\n
\n Limitations<\/strong><\/td>\n After a payment has been captured, you can no longer cancel it.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n Ways to cancel a payment<\/h2>\n
After you determine that a payment has not been captured<\/a>, you can cancel it in the following using one of the following:<\/p>\n
- \n
- Customer Area<\/a><\/li>\n
- Checkout API<\/a><\/li>\n<\/ul>\n
Cancel a payment using the Customer Area<\/h2>\n
To cancel a payment in your Customer Area<\/a>:<\/p>\n
- \n
- Go to Transactions<\/strong> > Payments<\/strong>.<\/li>\n
- Select the PSP reference<\/strong> of the payment that you want to cancel.
\nThis opens the Payment details<\/strong> page.<\/li>\n- Select Manage payment<\/strong> > Cancel payment<\/strong>. The Cancel payment<\/strong> button is available only if the payment has not been captured<\/span>.<\/li>\n
- Enter the confirmation code.<\/li>\n
- Select Cancel payment<\/strong>.<\/li>\n<\/ol>\n
Cancel a payment using the Checkout API<\/h2>\n
You can cancel a payment with the following information:<\/p>\n
- \n
- Adyen's PSP reference<\/a>: the
pspReference<\/code> from the AUTHORISATION<\/strong> webhook to cancel the payment.<\/li>\n- Your payment reference<\/a>: the
reference<\/code> that you included in the \/payments<\/a> or \/sessions<\/a> request for the original payment. You can do this up to 24 hours after authorization.<\/li>\n<\/ul>\nCancel with PSP reference<\/h3>\n
To cancel a payment that has been authorized but not captured yet:<\/p>\n
- \n
- \n
Get the PSP reference of the authorized payment you want to cancel. You can get it from your transaction list in Customer Area or the AUTHORISATION<\/a> webhook for the payment.<\/p>\n<\/li>\n
- \n
Make a \/payments\/{paymentPspReference}\/cancels<\/a> request including the following:<\/p>\n
- \n
- Your payment reference<\/a>: the
- Select the PSP reference<\/strong> of the payment that you want to cancel.
- Checkout API<\/a><\/li>\n<\/ul>\n
- TECHNICAL_CANCEL<\/strong><\/li><\/ul><\/td>\n<\/tr>\n
- Merchant manage payments<\/strong><\/li><\/ul><\/td>\n<\/tr>\n
![\"-white_check_mark-\"](\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" "\\"-white_check_mark-\\"")
<\/td>\n