{"title":"Cancel","category":"default","creationDate":1776961627,"content":"
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Cancel in Customer Area <\/h5>

You can also cancel payments in your Customer Area. For more information, refer to Manage payments<\/a>.<\/p><\/div><\/div>\n\n

For some\u00a0payment methods, the payment is completed in two steps:<\/p>\n

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  1. Authorisation<\/a>\u00a0\u2013 The payment details of the shopper are verified, and the funds are reserved.<\/li>\n
  2. Capture<\/a>\u00a0\u2013\u00a0 The reserved funds are transferred from the shopper to your account.\u00a0<\/li>\n<\/ol>\n

    If you have authorised a payment but do not want to capture it, for example because an item is out of stock, you need to make a \/cancel<\/a> request to release the funds back to the shopper. If the payment has already been captured, you need to refund<\/a> it instead.<\/p>\n

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    If you want to cancel a payment but are not sure whether it has been captured<\/a>, use the \n \/cancelOrRefund<\/code>\n<\/a> endpoint instead.<\/p>\n<\/div>\n

    In your call to the \/cancel<\/a> endpoint, you need to specify the pspReference<\/code> of the original payment. If you do not have this reference, for example because of a timeout error, you can use our technical cancel<\/a> functionality.<\/p>\n

    Cancel a payment<\/h2>\n

    Make a POST request to the\u00a0\/cancel<\/a>\u00a0endpoint, specifying:\u00a0<\/p>\n