{"title":"Handle Apple Pay errors","category":"default","creationDate":1578911340,"content":"

It is possible that sometimes you run into an error when you submit a request or get a response for an Apple Pay payment, or when you are integrating Apple Pay in your website, store, or app. In the following error scenarios, you can read more about what some of the Apple Pay error codes<\/a> mean, how to troubleshoot those errors.<\/p>\n

API errors<\/h2>\n

In this section we give you some examples of API errors that can occur when you submit a payment request.<\/p>\n

5_001 Apple Pay token amount-mismatch<\/h3>\n

What it means<\/h4>\n

The amount that was authorised in Apple Pay is not the same as the amount that was authorised by the Adyen payments platform.<\/p>\n

How to troubleshoot<\/h4>\n

Verify the amounts in the transaction. Note that transactions made with Discover cards (test) and American Express cards (test) support only USD<\/strong><\/span> as currency.<\/p>\n

5_002 Invalid Apple Pay token<\/h3>\n

What it means<\/h4>\n

The Apple Pay token that was sent in the API request does not conform to the specification.<\/p>\n

How to troubleshoot<\/h4>\n

Make sure that the Apple Pay token is retrieved, formed, and passed on correctly.
\nFor example, for a \/payments<\/a> request, make sure that you stringify and base64 encode the payment.token.paymentData<\/code> from Apple Pay and submit it in the request as the applePayToken<\/code> value. For examples and more information about custom integrations, see Apple Pay for API only<\/a>.<\/p>\n

5_004 Could not find Merchant Private Key<\/h3>\n

What it means<\/h4>\n

The Apple Pay key is correct, but the key that was used to encrypt the data isn't configured for your Adyen API credential.<\/p>\n

How to troubleshoot<\/h4>\n

There are several things you can do to troubleshoot this error.<\/p>\n