{"title":"Bank transfers and convenience store payments in Indonesia","category":"payment_method","creationDate":1670253840,"content":"<div class=\"additional-info-block output-inline\">\n<div class=\"additional-info-block__body\"><p><strong>Read more<\/strong><\/p><p><img alt=\"payment-method-icon\" src=\"\/images\/1\/f\/c\/d\/1\/1fcd124593b6b0541d4b97b1d316de7fc21cb6c6-alfamart.png\" \/>&nbsp; Learn about pricing and settlement services for <a href=\"https:\/\/www.adyen.com\/payment-methods?gclid=EAIaIQobChMIuKXjhJX45AIVCs53Ch05QwEVEAAYASAAEgIqzfD_BwE#pmx=indonesia\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Alfamart, Indomaret, and bank transfers on adyen.com<\/a>.<\/p><\/div><\/div>\n\n<p>Through our partner DOKU, our offering in Indonesia allows shoppers to pay using the following payment methods:<\/p>\n<ul>\n<li><a href=\"#bank-transfer\">Bank transfer<\/a> through ATM, mobile banking, or online banking<\/li>\n<li><a href=\"#convenience-store\">Cash at a convenience store<\/a><\/li>\n<\/ul>\n<table class=\"table-payments-methods\">\n    <thead>\n        <tr>\n                            <th>\n                                            Payment type\n                                    <\/th>\n                            <th>\n                                            Payment flow\n                                    <\/th>\n                            <th>\n                                            Countries\n                                    <\/th>\n                            <th>\n                                            Currencies\n                                    <\/th>\n                            <th>\n                                            <a href=\"\/online-payments\/tokenization\" target=\"_blank\">Recurring<\/a>\n                                    <\/th>\n                            <th>\n                                            <a href=\"\/online-payments\/refund\" target=\"_blank\">Refunds<\/a>\n                                    <\/th>\n                            <th>\n                                            <a href=\"\/online-payments\/refund\/#refund-a-payment\" target=\"_blank\">Partial refunds<\/a>\n                                    <\/th>\n                            <th>\n                                            <a href=\"\/online-payments\/refund\" target=\"_blank\">Multiple partial refunds<\/a>\n                                    <\/th>\n                            <th>\n                                            <a href=\"\/online-payments\/capture\" target=\"_blank\">Separate captures<\/a>\n                                    <\/th>\n                            <th>\n                                            <a href=\"\/online-payments\/capture\/#partial-capture\" target=\"_blank\">Partial captures<\/a>\n                                    <\/th>\n                            <th>\n                                            <a href=\"\/online-payments\/capture\/#multiple-partial-captures\" target=\"_blank\">Multiple partial captures<\/a>\n                                    <\/th>\n                            <th>\n                                            <a href=\"\/risk-management\/chargeback-guidelines\" target=\"_blank\">Chargebacks<\/a>\n                                    <\/th>\n                    <\/tr>\n    <\/thead>\n    <tbody>\n        <tr>\n                                               <td>\n                     Cash and ATM\n                                        <\/td>\n                                                               <td>\n                     Additional action\n                                        <\/td>\n                                                               <td>\n                     ID\n                                        <\/td>\n                                                               <td>\n                     IDR\n                                        <\/td>\n                                                                <td class=\"u-text-align-center\">\n                        <img class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/x.png\" alt=\"x\"><\/br>\n                                            <\/td>\n                                                                <td class=\"u-text-align-center\">\n                        <img class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" alt=\"checkmark\"><\/br>\n                                            <\/td>\n                                                                <td class=\"u-text-align-center\">\n                        <img class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/x.png\" alt=\"x\"><\/br>\n                                            <\/td>\n                                                                <td class=\"u-text-align-center\">\n                        <img class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/x.png\" alt=\"x\"><\/br>\n                                            <\/td>\n                                                                <td class=\"u-text-align-center\">\n                        <img class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/x.png\" alt=\"x\"><\/br>\n                                            <\/td>\n                                                                <td class=\"u-text-align-center\">\n                        <img class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/x.png\" alt=\"x\"><\/br>\n                                            <\/td>\n                                                                <td class=\"u-text-align-center\">\n                        <img class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/x.png\" alt=\"x\"><\/br>\n                                            <\/td>\n                                                                <td class=\"u-text-align-center\">\n                        <img class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/x.png\" alt=\"x\"><\/br>\n                                            <\/td>\n                                    <\/tr>\n    <\/tbody>\n<\/table>\n\n<h2 id=\"bank-transfer\">Bank transfer<\/h2>\n<p>A bank transfer is the most popular payment method in the Indonesian market, second to traditional cash transactions. For every order we create a virtual account (VA) so that the shopper can make a bank transfer into that account.<\/p>\n<h3 id=\"shopper-flow\">How to make bank transfers<\/h3>\n<p>When the shopper selects an Indonesian bank transfer on your checkout page to complete their ecommerce transaction:<\/p>\n<ol>\n<li>You collect the following shopper details:\n<ul>\n<li>first name<\/li>\n<li>last name<\/li>\n<li>email<\/li>\n<\/ul><\/li>\n<li>You make a payment request with the shopper's details.<\/li>\n<li>On an interbank network, we create a virtual bank account that is unique to the order.<\/li>\n<li>In the payment response you receive the virtual bank account number, the expiry time of the virtual account, and a link with further instructions.<\/li>\n<li>You show the information provided in the payment response to the shopper.<\/li>\n<li>The shopper uses the information provided to do a bank transfer into the virtual account, before it expires. The shopper can make the bank transfer in the following ways:\n<ul>\n<li>ATM transfer: The shopper enters the payment reference and pays with cash or card<\/li>\n<li>Mobile banking through apps<\/li>\n<li>Internet banking<\/li>\n<\/ul><\/li>\n<li>When the payment is authorised, you receive a webhook. You can also check the status of the payment in your Customer Area<\/li>\n<li>You deliver the order to the shopper.<\/li>\n<\/ol>\n<h3>Payment method types<\/h3>\n<p>The following payment method types are available for bank transfer payments in Indonesia through our partner DOKU:<\/p>\n<table>\n<thead>\n<tr>\n<th><code>name<\/code><\/th>\n<th><code>type<\/code><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Bank Transfer (Permata)<\/td>\n<td>doku_permata_lite_atm<\/td>\n<\/tr>\n<tr>\n<td>BCA Bank Transfer<\/td>\n<td>doku_bca_va (only available with a local entity)<\/td>\n<\/tr>\n<tr>\n<td>BNI VA<\/td>\n<td>doku_bni_va<\/td>\n<\/tr>\n<tr>\n<td>BRI VA<\/td>\n<td>doku_bri_va (only available with a local entity)<\/td>\n<\/tr>\n<tr>\n<td>CIMB VA<\/td>\n<td>doku_cimb_va<\/td>\n<\/tr>\n<tr>\n<td>Danamon VA<\/td>\n<td>doku_danamon_va<\/td>\n<\/tr>\n<tr>\n<td>Mandiri VA<\/td>\n<td>doku_mandiri_va<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"convenience-store\">Cash at convenience stores<\/h2>\n<p>As an alternative to a bank transfer, shoppers can complete their ecommerce transaction by paying cash at a convenience store. Because Indonesia is still a largely cash-based society, this is a popular payment method.<\/p>\n<h3 id=\"shopper-flow\">How to pay at convenience stores<\/h3>\n<p>When the shopper selects an Indonesian convenience store on your checkout page to complete their ecommerce transaction:<\/p>\n<ol>\n<li>You collect the following shopper details:\n<ul>\n<li>first name<\/li>\n<li>last name<\/li>\n<li>email<\/li>\n<\/ul><\/li>\n<li>You make a payment request with the shopper's details.<\/li>\n<li>We create a voucher code unique to the order.<\/li>\n<li>In the payment response you receive the voucher code, the expiry time of the voucher code, and a link with further instructions.<\/li>\n<li>You show the information provided in the payment response to the shopper.<\/li>\n<li>The shopper goes to the convenience store, presents the voucher to the cashier, and pays in cash over the counter.<\/li>\n<li>When the payment is authorised, you receive a webhook. You can also check the status of the payment in your Customer Area<\/li>\n<li>You deliver the order to the shopper.<\/li>\n<\/ol>\n<h3>Payment method types<\/h3>\n<p>The following payment method types are used for cash payments at convenience stores in Indonesia through our partner DOKU:<\/p>\n<table>\n<thead>\n<tr>\n<th><code>name<\/code><\/th>\n<th><code>type<\/code><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Alfamart<\/td>\n<td>doku_alfamart<\/td>\n<\/tr>\n<tr>\n<td>Indomaret<\/td>\n<td>doku_indomaret<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>How do you want to integrate?<\/h2>\n<div class=\"next-steps\" id=\"next-steps\" >\n<a href=\"\/payment-methods\/doku\/doku-web\" class=\"next-steps__step\" style=\"width:29%;\" target=\"_self\"><p class=\"next-steps__body\"><div style=\"text-align: center;\"><p><img style=\"width: 40px;\" alt=\"This is the web icon.\" src=\"\/user\/pages\/reuse\/image-library\/01.icons\/web\/web.svg?decoding=auto&amp;fetchpriority=auto\"><\/p><h6 class=\"next-steps__title\">Web<\/h6><p>Use our pre-built UI solutions to accept DOKU bank transfers and convenience store payments on your website.<\/p><\/div><\/p><\/a><a href=\"\/payment-methods\/doku\/doku-api-only\" class=\"next-steps__step\" style=\"width:29%;\" target=\"_self\"><p class=\"next-steps__body\"><div style=\"text-align: center;\"><p><img style=\"width: 38px;\" alt=\"This is the API only icon.\" src=\"\/user\/pages\/reuse\/image-library\/01.icons\/api-only\/checkout-api-only.svg?decoding=auto&amp;fetchpriority=auto\"><\/p><h6 class=\"next-steps__title\">API only<\/h6><p>Build your own UI to accept DOKU bank transfers and convenience store payments in your website, iOS, or Android app.<\/p><\/div><\/p><\/a><a href=\"\/unified-commerce\/pay-by-link\" class=\"next-steps__step\" style=\"width:29%;\" target=\"_self\"><p class=\"next-steps__body\"><div style=\"text-align: center;\"><p><img style=\"width: 38px;\" alt=\"This is the Pay by Link icon.\" src=\"\/user\/pages\/reuse\/image-library\/01.icons\/pay-by-link\/pay-by-link.svg?decoding=auto&amp;fetchpriority=auto\"><\/p><h6 class=\"next-steps__title\">Pay by Link<\/h6><p>Use Pay by Link to accept DOKU bank transfers and convenience store payments.<\/p><\/div><\/p><\/a><\/div>\n","url":"https:\/\/docs.adyen.com\/pt\/payment-methods\/doku","articleFields":{"description":"Learn how to accept DOKU bank transfers and cash payments at convenience stores in Indonesia.","section_icon":"payment-methods.svg","last_edit_on":"06-02-2023 15:40","parameters":{"payment_method":"to accept DOKU bank transfers and convenience store payments"},"feedback_component":true,"payment_method":{"info":{"name":"Convenience stores Indonesia","tx_variant":["doku_alfamart","doku_indomaret"],"type":"Cash and ATM","payment_flow":"Additional action","supported_integrations":{"api-only":{"supported":true},"web-drop-in":{"supported":true},"web-component":{"supported":true},"ios-drop-in":{"supported":false},"ios-component":{"supported":false},"android-drop-in":{"supported":false},"android-component":{"supported":false},"react-native-drop-in":{"supported":false},"react-native-component":{"supported":false},"flutter-drop-in":{"supported":false},"flutter-component":{"supported":false}}},"features":{"recurring":false,"refunds":true,"partial_refunds":false,"multiple_partial_refunds":false,"chargebacks":false,"separate_captures":false,"partial_captures":false,"multiple_partial_captures":false},"countries":["ID"],"processing_currencies":["IDR"],"processing_settlement":["USD"]},"display_in_overview":true},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/payment-methods\/doku","title":"Bank transfers and convenience store payments in Indonesia","content":"\nRead more&nbsp; Learn about pricing and settlement services for Alfamart, Indomaret, and bank transfers on adyen.com.\n\nThrough our partner DOKU, our offering in Indonesia allows shoppers to pay using the following payment methods:\n\nBank transfer through ATM, mobile banking, or online banking\nCash at a convenience store\n\n\n    \n        \n                            \n                                            Payment type\n                                    \n                            \n                                            Payment flow\n                                    \n                            \n                                            Countries\n                                    \n                            \n                                            Currencies\n                                    \n                            \n                                            Recurring\n                                    \n                            \n                                            Refunds\n                                    \n                            \n                                            Partial refunds\n                                    \n                            \n                                            Multiple partial refunds\n                                    \n                            \n                                            Separate captures\n                                    \n                            \n                                            Partial captures\n                                    \n                            \n                                            Multiple partial captures\n                                    \n                            \n                                            Chargebacks\n                                    \n                    \n    \n    \n        \n                                               \n                     Cash and ATM\n                                        \n                                                               \n                     Additional action\n                                        \n                                                               \n                     ID\n                                        \n                                                               \n                     IDR\n                                        \n                                                                \n                        \n                                            \n                                                                \n                        \n                                            \n                                                                \n                        \n                                            \n                                                                \n                        \n                                            \n                                                                \n                        \n                                            \n                                                                \n                        \n                                            \n                                                                \n                        \n                                            \n                                                                \n                        \n                                            \n                                    \n    \n\n\nBank transfer\nA bank transfer is the most popular payment method in the Indonesian market, second to traditional cash transactions. For every order we create a virtual account (VA) so that the shopper can make a bank transfer into that account.\nHow to make bank transfers\nWhen the shopper selects an Indonesian bank transfer on your checkout page to complete their ecommerce transaction:\n\nYou collect the following shopper details:\n\nfirst name\nlast name\nemail\n\nYou make a payment request with the shopper's details.\nOn an interbank network, we create a virtual bank account that is unique to the order.\nIn the payment response you receive the virtual bank account number, the expiry time of the virtual account, and a link with further instructions.\nYou show the information provided in the payment response to the shopper.\nThe shopper uses the information provided to do a bank transfer into the virtual account, before it expires. The shopper can make the bank transfer in the following ways:\n\nATM transfer: The shopper enters the payment reference and pays with cash or card\nMobile banking through apps\nInternet banking\n\nWhen the payment is authorised, you receive a webhook. You can also check the status of the payment in your Customer Area\nYou deliver the order to the shopper.\n\nPayment method types\nThe following payment method types are available for bank transfer payments in Indonesia through our partner DOKU:\n\n\n\nname\ntype\n\n\n\n\nBank Transfer (Permata)\ndoku_permata_lite_atm\n\n\nBCA Bank Transfer\ndoku_bca_va (only available with a local entity)\n\n\nBNI VA\ndoku_bni_va\n\n\nBRI VA\ndoku_bri_va (only available with a local entity)\n\n\nCIMB VA\ndoku_cimb_va\n\n\nDanamon VA\ndoku_danamon_va\n\n\nMandiri VA\ndoku_mandiri_va\n\n\n\nCash at convenience stores\nAs an alternative to a bank transfer, shoppers can complete their ecommerce transaction by paying cash at a convenience store. Because Indonesia is still a largely cash-based society, this is a popular payment method.\nHow to pay at convenience stores\nWhen the shopper selects an Indonesian convenience store on your checkout page to complete their ecommerce transaction:\n\nYou collect the following shopper details:\n\nfirst name\nlast name\nemail\n\nYou make a payment request with the shopper's details.\nWe create a voucher code unique to the order.\nIn the payment response you receive the voucher code, the expiry time of the voucher code, and a link with further instructions.\nYou show the information provided in the payment response to the shopper.\nThe shopper goes to the convenience store, presents the voucher to the cashier, and pays in cash over the counter.\nWhen the payment is authorised, you receive a webhook. You can also check the status of the payment in your Customer Area\nYou deliver the order to the shopper.\n\nPayment method types\nThe following payment method types are used for cash payments at convenience stores in Indonesia through our partner DOKU:\n\n\n\nname\ntype\n\n\n\n\nAlfamart\ndoku_alfamart\n\n\nIndomaret\ndoku_indomaret\n\n\n\nHow do you want to integrate?\n\nWebUse our pre-built UI solutions to accept DOKU bank transfers and convenience store payments on your website.API onlyBuild your own UI to accept DOKU bank transfers and convenience store payments in your website, iOS, or Android app.Pay by LinkUse Pay by Link to accept DOKU bank transfers and convenience store payments.\n","type":"page","locale":"pt","boost":18,"hierarchy":{"lvl0":"Home","lvl1":"Payment methods","lvl2":"Bank transfers and convenience store payments in Indonesia"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/payment-methods","lvl2":"\/pt\/payment-methods\/doku"},"levels":3,"category":"Payment method","category_color":"green","tags":["transfers","convenience","store","payments","Indonesia"]},"articleFiles":{"alfamart.png":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/images\/5\/8\/f\/9\/8\/58f98d83ce5b8478cb2b7e924316a18b8c09682f-alfamart.png\" \/>","web.png":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/08.payment-methods\/39.doku\/web.png\" \/>"}}