{"title":"SEPA Direct Debit","category":"payment_method","creationDate":1776961628,"content":"<div class=\"additional-info-block output-inline\">\n<div class=\"additional-info-block__body\"><p><img style=\"width: 38px;\" alt=\"This is the SEPA Direct Debit logo.\" src=\"\/user\/pages\/docs\/08.payment-methods\/76.sepa-direct-debit\/sepadirectdebit.svg?decoding=auto&amp;fetchpriority=auto\" \/>&nbsp; <strong>Read more<\/strong><\/p><p>Learn about pricing and settlement services for <a href=\"https:\/\/www.adyen.com\/payment-methods#pmx=sepa-direct-debit\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">SEPA Direct Debit on adyen.com<\/a>.<\/p><\/div><\/div>\n\n<p>The\u00a0<a href=\"https:\/\/finance.ec.europa.eu\/consumer-finance-and-payments\/payment-services\/single-euro-payments-area-sepa_en\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Single Euro Payments Area (SEPA)<\/a> Direct Debit is a standardized payment method for bank-to-bank transactions within the European Union. Adyen currently supports the <a href=\"https:\/\/www.europeanpaymentscouncil.eu\/what-we-do\/epc-payment-schemes\/sepa-direct-debit\/sepa-direct-debit-core-rulebook-and-implementation\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">SEPA Direct Debit Core<\/a> scheme and not the SEPA Direct Debit B2B scheme. The Core scheme supports both business and personal bank accounts.<\/p>\n<p>Both one-off and recurring payments are supported by SEPA Direct Debit.<\/p>\n<div class=\"sc-notice warning\"><div>\n<p>Due to the risk of chargebacks, we do not recommend using SEPA for one-off payments or the sale of physical goods.<\/p>\n<\/div><\/div>\n<p>Before an account can be debited, merchants must collect their shopper\u2019s name and bank account numbers in IBAN format. During the payment flow, shoppers must accept a mandate that gives the merchant an authorization to debit the shopper\u2019s account.<\/p>\n<p>SEPA Direct Debit transactions have a limit of 500 EUR each. If you need higher limits, contact support.<\/p>\n<table class=\"table-payments-methods\">\n    <thead>\n        <tr>\n                            <th>\n                                            Payment type\n                                    <\/th>\n                            <th>\n                                            Payment flow\n                                    <\/th>\n                            <th>\n                                            Countries\n                                    <\/th>\n                            <th>\n                                            Currencies\n                                    <\/th>\n                            <th>\n                                            <a href=\"\/online-payments\/tokenization\" target=\"_blank\">Recurring<\/a>\n                                    <\/th>\n                            <th>\n                                            <a href=\"\/online-payments\/refund\" target=\"_blank\">Refunds<\/a>\n                                    <\/th>\n                            <th>\n                                            <a href=\"\/online-payments\/refund\/#refund-a-payment\" target=\"_blank\">Partial refunds<\/a>\n                                    <\/th>\n                            <th>\n                                            <a href=\"\/online-payments\/refund\" target=\"_blank\">Multiple partial refunds<\/a>\n                                    <\/th>\n                            <th>\n                                            <a href=\"\/online-payments\/capture\" target=\"_blank\">Separate captures<\/a>\n                                    <\/th>\n                            <th>\n                                            <a href=\"\/online-payments\/capture\/#partial-capture\" target=\"_blank\">Partial captures<\/a>\n                                    <\/th>\n                            <th>\n                                            <a href=\"\/online-payments\/capture\/#multiple-partial-captures\" target=\"_blank\">Multiple partial captures<\/a>\n                                    <\/th>\n                            <th>\n                                            <a href=\"\/risk-management\/chargeback-guidelines\" target=\"_blank\">Chargebacks<\/a>\n                                    <\/th>\n                    <\/tr>\n    <\/thead>\n    <tbody>\n        <tr>\n                                               <td>\n                     Direct Debit\n                                        <\/td>\n                                                               <td>\n                     direct\n                                        <\/td>\n                                                               <td>\n                     International\n                                        <\/td>\n                                                               <td>\n                     EUR\n                                        <\/td>\n                                                                <td class=\"u-text-align-center\">\n                        <img class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" alt=\"checkmark\"><\/br>\n                                            <\/td>\n                                                                <td class=\"u-text-align-center\">\n                        <img class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" alt=\"checkmark\"><\/br>\n                                            <\/td>\n                                                                <td class=\"u-text-align-center\">\n                        <img class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" alt=\"checkmark\"><\/br>\n                                            <\/td>\n                                                                <td class=\"u-text-align-center\">\n                        <img class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" alt=\"checkmark\"><\/br>\n                                            <\/td>\n                                                                <td class=\"u-text-align-center\">\n                        <img class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" alt=\"checkmark\"><\/br>\n                                            <\/td>\n                                                                <td class=\"u-text-align-center\">\n                        <img class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" alt=\"checkmark\"><\/br>\n                                            <\/td>\n                                                                <td class=\"u-text-align-center\">\n                        <img class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" alt=\"checkmark\"><\/br>\n                                            <\/td>\n                                                                <td class=\"u-text-align-center\">\n                        <img class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" alt=\"checkmark\"><\/br>\n                                            <\/td>\n                                    <\/tr>\n    <\/tbody>\n<\/table>\n\n<h2>SEPA Mandates<\/h2>\n<p>Before debiting an account with SEPA Direct Debit, you must collect your customer\u2019s name and bank account numbers in IBAN format. During the payment flow, customers must accept a mandate that authorizes you to debit their account. We can generate this mandate on your behalf and present it to your customers.<\/p>\n<p>The steps for collecting a mandate include the following:<\/p>\n<ol>\n<li>Collect the necessary shopper information via a secure digital channel, including:\n<ul>\n<li>Account holder name.<\/li>\n<li>IBAN.<\/li>\n<li>Billing address. This is required for the following country codes: AL, AD, MD, MC, ME, MK, SM, RS, CH, GB, VA, GG, IM JE, PM.<\/li>\n<\/ul><\/li>\n<li>Present the mandate to the shopper. The mandate must include:\n<ul>\n<li>Your creditor details (name, address, creditor ID).<\/li>\n<li>The standardised authorization text.<\/li>\n<li>The customer data that was just entered (name, IBAN, address).<\/li>\n<\/ul><\/li>\n<li>Request explicit authorization from the shopper, requiring them to perform an active action to sign.\n<ul>\n<li>Provide a clear unselected checkbox, for example, \"I accept the SEPA mandate terms above\".<\/li>\n<li>Use a final confirmation button that is clearly labeled, for example, \"Confirm payment\".<\/li>\n<\/ul><\/li>\n<li>Send a mandate confirmation to the shopper. This is usually an email with a PDF attachment.<br \/>\nThis confirmation must contain the exact details of the mandate they just authorized, including the Unique Mandate Reference (UMR) assigned to them and the date of signing.<\/li>\n<\/ol>\n<h3>Authorization text template<\/h3>\n<p>The following standard authorization text should be shown so the customer can implicitly sign the mandate during the payment flow. Replace <code>{Name of merchant}<\/code> with your creditor name.<\/p>\n<p><code>By providing your payment details and confirming this payment, you authorize (A) {Name of Merchant} and Adyen, our payment service provider, to send instructions to your bank to debit your account and (B) your bank to debit your account by the payment instruction. As part of your rights, you're entitled to a refund from your bank under the terms and conditions of your agreement with your bank. You must claim a refund within 8 weeks from the date your account was debited. You can request a statement from your bank explaining your rights.<\/code><\/p>\n<h3>Mandate cancellation<\/h3>\n<p>Shoppers can request to cancel a mandate at any time. To do so, they must contact their bank. Cancelling a mandate invalidates any future debit requests issued under it. If you wish to collect additional payments from the customer, a new mandate must be established. Adyen is only notified of a cancelled SEPA mandate when a payment is charged back.<\/p>\n<p>You can also delete the stored SEPA Direct Debit payment details associated with a shopper via API or via Customer Area.<\/p>\n<h2>Creditor identifiers (Creditor ID)<\/h2>\n<p>The SEPA Creditor ID identifier is part of each SEPA Direct Debit payment and identifies the company requesting the payment.<\/p>\n<p>The creditor ID lets customers identify who is debiting money from their bank account. By default, Adyen uses its creditor ID on your behalf when collecting SEPA Direct Debit payments. If you have your own creditor ID that you want to use for SEPA Direct Debit collections, please contact Support with your Creditor ID to have it configured.<\/p>\n<p>The Creditor Name that shows up on bank statements is determined by the merchant name parameter configured on your SEPA Direct Debit payment method. If you want to have this changed, please contact Support with the name you want to have show on the Shopper\u2019s bank statement.<\/p>\n<h2>SEPA Direct Debit notification<\/h2>\n<p>The SEPA Direct Debit rulebook requires that you notify your customer every time you debit their account. You must send this notification at least one day before initiating the SEPA Direct Debit payment. To ensure that customers recognize the SEPA Direct Debit payment and don\u2019t initiate a chargeback, we recommend including the following information as part of the debit notification to customers:<\/p>\n<ul>\n<li>The last 4 digits of the customer's bank account.<\/li>\n<li>The amount to be charged.<\/li>\n<li>The SEPA creditor identifier.\n<ul>\n<li>Adyen\u2019s creditor identifier - NL48ZZZ342764500000, or<\/li>\n<li>Your own creditor identifier<\/li>\n<\/ul><\/li>\n<li>The creditor name: The merchant name assigned to your payment method.<\/li>\n<li>Your contact details.<\/li>\n<\/ul>\n<h2>Chargebacks<\/h2>\n<p>If a shopper for some reason wants the funds from a payment returned, they can ask their bank for a refund. This is referred to as a chargeback.<\/p>\n<p>For SEPA, the chargeback process gives significant consumer rights to the shopper. They have:<\/p>\n<ul>\n<li>Eight weeks to dispute a SEPA payment without providing a reason.<\/li>\n<li>Thirteen months to dispute an unauthorised or incorrect SEPA payment when they provide evidence to their bank.<\/li>\n<\/ul>\n<div class=\"notices green\">\n<p>You cannot defend SEPA chargebacks. These will always result in the shopper receiving a refund.<\/p>\n<\/div>\n<p>A SEPA chargeback notification can indicate that:<\/p>\n<ul>\n<li>The shopper disputed the charge.<\/li>\n<li>There were insufficient funds in the shopper's bank account.<\/li>\n<li>The bank account was inactive.<\/li>\n<li>Direct debit is blocked on this bank account, either in general or for this creditor specifically.<\/li>\n<li>There was a technical error.<\/li>\n<\/ul>\n<p>For guidelines when a dispute is raised, see <a href=\"https:\/\/docs.adyen.com\/risk-management\/chargeback-guidelines\/sepa-chargebacks\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">SEPA chargebacks<\/a> and <a href=\"https:\/\/docs.adyen.com\/risk-management\/understanding-disputes\/dispute-reason-codes?tab=chargeback_1#sepa\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">SEPA Dispute reason codes<\/a>.<\/p>\n<h2>Refunds<\/h2>\n<p>You can refund SEPA Direct Debit payments anytime after the original payment has settled. You can perform full or partial payments.<\/p>\n<h3>Important considerations<\/h3>\n<p>Shoppers can dispute a payment with their bank even after you\u2019ve issued a refund, potentially resulting in two credits for the same payment. Refunding a SEPA Direct Debit payment is risky if there is an ongoing dispute with the shopper.<\/p>\n<h3>When to issue refunds<\/h3>\n<p>Adyen recommends issuing SEPA Direct Debit refunds only when:<\/p>\n<ol>\n<li>The shopper is trusted and verified.<\/li>\n<li>You have confirmed with the shopper that you are processing the refund.<\/li>\n<li>At least 7 days have passed since the original payment.<\/li>\n<\/ol>\n<div class=\"notices blue\">\n<p>Adyen has implemented a one-week holding period for refunds post-settlement to mitigate the risk of overlapping refund and chargeback cycles.<\/p>\n<\/div>\n<h3>Shopper communication<\/h3>\n<p>Consider the following guidelines:<\/p>\n<ul>\n<li>Always inform shoppers immediately when issuing a refund, explaining that it may take a few business days to appear in their account.<\/li>\n<li>If you accidentally charge a shopper, contact them immediately to prevent disputes.<\/li>\n<li>If you need assistance processing a refund, contact Adyen support.<\/li>\n<\/ul>\n<h2>More frequently asked questions<\/h2>\n<h3>Is SEPA Direct Debit supported everywhere?<\/h3>\n<p>SEPA Direct Debit is supported anywhere in the European Union, as well as a number of non-EU countries, as long as the debited account\u2019s currency is EUR. View the list of <a href=\"https:\/\/www.europeanpaymentscouncil.eu\/document-library\/other\/epc-list-sepa-scheme-countries\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">SEPA Scheme Countries<\/a>, or if applicable, view the <a href=\"https:\/\/www.europeanpaymentscouncil.eu\/what-we-do\/be-involved\/register-participants\/registers-participants-sepa-payment-schemes\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">full list of SEPA participants<\/a>, which includes non-EU countries that also support SEPA Direct Debit.<\/p>\n<h3>Is there a maximum transaction amount limitation for SEPA Direct Debit?<\/h3>\n<p>While it will ultimately always depend on your customer\u2019s bank, there are still some limitations that apply. When requesting SEPA Direct Debit, consider checking with the Adyen team what could apply to your business model.<\/p>\n<h3>Is zero value authorization supported by SEPA Direct Debit?<\/h3>\n<p>While zero authorization is technically possible, it usually adds little value because in such a case, Adyen would only store the IBAN but not send anything to the issuer to validate it.<\/p>\n<p>Instead, we recommend that you first authenticate the customer with an IBAN-based payment method that requires strong customer authentication where possible. This way, Adyen ensures that the customer's IBAN is valid and that they have access to it rightfully.<\/p>\n<p>It's also essential to provide your customer with a fallback mechanism to provide their payment details (IBAN and Name) so they can sign up with an IBAN of their choice. You can do so using PayByLink, where a customer can fill in the IBAN and name, or via a manual\/offline process during which you collect the IBAN and name of the customer to enroll.<\/p>\n<p>We also advise charging your customer a minimum amount of 0.1 EUR, which you can refund once the funds have been paid out to your account. This ensures the IBAN is both stored and validated.<\/p>\n<h3>Is SEPA Direct Debit supported for B2B?<\/h3>\n<p>Adyen doesn\u2019t offer the SEPA Direct Debit B2B scheme. However, if you want to accept SEPA Direct Debit payments from other companies, you can use the standard SEPA DD (Core) scheme, which accepts both B2C and B2B payments.<\/p>\n<h2>How do you want to integrate?<\/h2>\n<div class=\"next-steps\" id=\"next-steps\" >\n<a href=\"\/payment-methods\/sepa-direct-debit\/web\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><div style=\"text-align: center;\"><p><img style=\"width: 40px;\" alt=\"This is the web icon.\" src=\"\/user\/pages\/reuse\/image-library\/01.icons\/web\/web.svg?decoding=auto&amp;fetchpriority=auto\"><\/p><h6 class=\"next-steps__title\">Web<\/h6><p>Use our pre-built UI solutions to add SEPA Direct Debit to your website.<\/p><\/div><\/p><\/a><a href=\"\/payment-methods\/sepa-direct-debit\/ios\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><div style=\"text-align: center;\"><p><img style=\"width: 38px;\" alt=\"This is the iOS icon.\" src=\"\/user\/pages\/reuse\/image-library\/01.icons\/ios\/ios.svg?decoding=auto&amp;fetchpriority=auto\"><\/p><h6 class=\"next-steps__title\">iOS<\/h6><p>Use our pre-built UI solutions to add SEPA Direct Debit to your iOS app.<\/p><\/div><\/p><\/a><a href=\"\/payment-methods\/sepa-direct-debit\/android\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><div style=\"text-align: center;\"><p><img style=\"width: 35px;\" alt=\"This is the Android icon.\" src=\"\/user\/pages\/reuse\/image-library\/01.icons\/android\/android.svg?decoding=auto&amp;fetchpriority=auto\"><\/p><h6 class=\"next-steps__title\">Android<\/h6><p>Use our pre-built UI solutions to add SEPA Direct Debit your Android app.<\/p><\/div><\/p><\/a><a href=\"\/payment-methods\/sepa-direct-debit\/react-native\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><div style=\"text-align: center;\"><p><img style=\"width: 40px;\" alt=\"This is the React Native icon.\" src=\"\/user\/pages\/reuse\/image-library\/01.icons\/react-native\/react-native.svg?decoding=auto&amp;fetchpriority=auto\"><\/p><h6 class=\"next-steps__title\">React Native<\/h6><p>Use our pre-built UI solutions to add SEPA Direct Debit your cross-platform app.<\/p><\/div><\/p><\/a><a href=\"\/payment-methods\/sepa-direct-debit\/flutter\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><div style=\"text-align: center;\"><p><img style=\"width: 38px;\" alt=\"This is the Flutter icon.\" src=\"\/user\/pages\/reuse\/image-library\/01.icons\/flutter\/flutter-logo.svg?decoding=auto&amp;fetchpriority=auto\"><\/p><h6 class=\"next-steps__title\">Flutter<\/h6><p>Use our pre-built UI solutions to add SEPA Direct Debit your cross-platform app.<\/p><\/div><\/p><\/a><a href=\"\/payment-methods\/sepa-direct-debit\/api-only\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><div style=\"text-align: center;\"><p><img style=\"width: 38px;\" alt=\"This is the API only icon.\" src=\"\/user\/pages\/reuse\/image-library\/01.icons\/api-only\/checkout-api-only.svg?decoding=auto&amp;fetchpriority=auto\"><\/p><h6 class=\"next-steps__title\">API only<\/h6><p>Build your own UI for SEPA Direct Debit in your website, iOS or Android app.<\/p><\/div><\/p><\/a><a href=\"\/unified-commerce\/pay-by-link\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><div style=\"text-align: center;\"><p><img style=\"width: 38px;\" alt=\"This is the Pay by Link icon.\" src=\"\/user\/pages\/reuse\/image-library\/01.icons\/pay-by-link\/pay-by-link.svg?decoding=auto&amp;fetchpriority=auto\"><\/p><h6 class=\"next-steps__title\">Pay by Link<\/h6><p>Use Pay by Link to accept SEPA Direct Debit payments.<\/p><\/div><\/p><\/a><\/div>\n\n<h2>See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/online-payments\/\"\n                        target=\"_self\"\n                        >\n                    Online payments \n                <\/a><\/li><li><a href=\"\/online-payments\/3d-secure\"\n                        target=\"_self\"\n                        >\n                    3D Secure\n                <\/a><\/li><li><a href=\"\/online-payments\/capture\"\n                        target=\"_self\"\n                        >\n                    Capture\n                <\/a><\/li><li><a href=\"\/payment-methods\"\n                        target=\"_self\"\n                        >\n                    Payment methods\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/pt\/payment-methods\/sepa-direct-debit","articleFields":{"description":"Accept SEPA Direct Debit payments with your online payments integration.","feedback_component":true,"payment_method":{"info":{"type":"Direct Debit","payment_flow":"direct","tx_variant":["sepadirectdebit"],"supported_integrations":{"api-only":{"supported":true},"web-drop-in":{"supported":true},"web-component":{"supported":true},"ios-drop-in":{"supported":true},"ios-component":{"supported":true},"android-drop-in":{"supported":true},"android-component":{"supported":true},"react-native-drop-in":{"supported":true,"url":"N\/A"},"react-native-component":{"supported":true,"url":"N\/A"},"flutter-drop-in":{"supported":true,"url":"N\/A"},"flutter-component":{"supported":false,"url":"N\/A"}},"name":"SEPA Direct Debit"},"features":{"recurring":true,"refunds":true,"partial_refunds":true,"chargebacks":true,"separate_captures":true,"partial_captures":true,"multiple_partial_refunds":true,"multiple_partial_captures":true},"countries":["AT","BE","CY","EE","FI","FR","DE","GR","IE","IT","LV","LT","LU","MT","NL","PT","SK","SI","ES"],"processing_currencies":["EUR"],"processing_settlement":["EUR"]},"parameters":{"payment_method":"SEPA Direct Debit"}},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/payment-methods\/sepa-direct-debit","title":"SEPA Direct Debit","content":"\n&nbsp; Read moreLearn about pricing and settlement services for SEPA Direct Debit on adyen.com.\n\nThe\u00a0Single Euro Payments Area (SEPA) Direct Debit is a standardized payment method for bank-to-bank transactions within the European Union. Adyen currently supports the SEPA Direct Debit Core scheme and not the SEPA Direct Debit B2B scheme. The Core scheme supports both business and personal bank accounts.\nBoth one-off and recurring payments are supported by SEPA Direct Debit.\n\nDue to the risk of chargebacks, we do not recommend using SEPA for one-off payments or the sale of physical goods.\n\nBefore an account can be debited, merchants must collect their shopper\u2019s name and bank account numbers in IBAN format. During the payment flow, shoppers must accept a mandate that gives the merchant an authorization to debit the shopper\u2019s account.\nSEPA Direct Debit transactions have a limit of 500 EUR each. If you need higher limits, contact support.\n\n    \n        \n                            \n                                            Payment type\n                                    \n                            \n                                            Payment flow\n                                    \n                            \n                                            Countries\n                                    \n                            \n                                            Currencies\n                                    \n                            \n                                            Recurring\n                                    \n                            \n                                            Refunds\n                                    \n                            \n                                            Partial refunds\n                                    \n                            \n                                            Multiple partial refunds\n                                    \n                            \n                                            Separate captures\n                                    \n                            \n                                            Partial captures\n                                    \n                            \n                                            Multiple partial captures\n                                    \n                            \n                                            Chargebacks\n                                    \n                    \n    \n    \n        \n                                               \n                     Direct Debit\n                                        \n                                                               \n                     direct\n                                        \n                                                               \n                     International\n                                        \n                                                               \n                     EUR\n                                        \n                                                                \n                        \n                                            \n                                                                \n                        \n                                            \n                                                                \n                        \n                                            \n                                                                \n                        \n                                            \n                                                                \n                        \n                                            \n                                                                \n                        \n                                            \n                                                                \n                        \n                                            \n                                                                \n                        \n                                            \n                                    \n    \n\n\nSEPA Mandates\nBefore debiting an account with SEPA Direct Debit, you must collect your customer\u2019s name and bank account numbers in IBAN format. During the payment flow, customers must accept a mandate that authorizes you to debit their account. We can generate this mandate on your behalf and present it to your customers.\nThe steps for collecting a mandate include the following:\n\nCollect the necessary shopper information via a secure digital channel, including:\n\nAccount holder name.\nIBAN.\nBilling address. This is required for the following country codes: AL, AD, MD, MC, ME, MK, SM, RS, CH, GB, VA, GG, IM JE, PM.\n\nPresent the mandate to the shopper. The mandate must include:\n\nYour creditor details (name, address, creditor ID).\nThe standardised authorization text.\nThe customer data that was just entered (name, IBAN, address).\n\nRequest explicit authorization from the shopper, requiring them to perform an active action to sign.\n\nProvide a clear unselected checkbox, for example, \"I accept the SEPA mandate terms above\".\nUse a final confirmation button that is clearly labeled, for example, \"Confirm payment\".\n\nSend a mandate confirmation to the shopper. This is usually an email with a PDF attachment.\nThis confirmation must contain the exact details of the mandate they just authorized, including the Unique Mandate Reference (UMR) assigned to them and the date of signing.\n\nAuthorization text template\nThe following standard authorization text should be shown so the customer can implicitly sign the mandate during the payment flow. Replace {Name of merchant} with your creditor name.\nBy providing your payment details and confirming this payment, you authorize (A) {Name of Merchant} and Adyen, our payment service provider, to send instructions to your bank to debit your account and (B) your bank to debit your account by the payment instruction. As part of your rights, you're entitled to a refund from your bank under the terms and conditions of your agreement with your bank. You must claim a refund within 8 weeks from the date your account was debited. You can request a statement from your bank explaining your rights.\nMandate cancellation\nShoppers can request to cancel a mandate at any time. To do so, they must contact their bank. Cancelling a mandate invalidates any future debit requests issued under it. If you wish to collect additional payments from the customer, a new mandate must be established. Adyen is only notified of a cancelled SEPA mandate when a payment is charged back.\nYou can also delete the stored SEPA Direct Debit payment details associated with a shopper via API or via Customer Area.\nCreditor identifiers (Creditor ID)\nThe SEPA Creditor ID identifier is part of each SEPA Direct Debit payment and identifies the company requesting the payment.\nThe creditor ID lets customers identify who is debiting money from their bank account. By default, Adyen uses its creditor ID on your behalf when collecting SEPA Direct Debit payments. If you have your own creditor ID that you want to use for SEPA Direct Debit collections, please contact Support with your Creditor ID to have it configured.\nThe Creditor Name that shows up on bank statements is determined by the merchant name parameter configured on your SEPA Direct Debit payment method. If you want to have this changed, please contact Support with the name you want to have show on the Shopper\u2019s bank statement.\nSEPA Direct Debit notification\nThe SEPA Direct Debit rulebook requires that you notify your customer every time you debit their account. You must send this notification at least one day before initiating the SEPA Direct Debit payment. To ensure that customers recognize the SEPA Direct Debit payment and don\u2019t initiate a chargeback, we recommend including the following information as part of the debit notification to customers:\n\nThe last 4 digits of the customer's bank account.\nThe amount to be charged.\nThe SEPA creditor identifier.\n\nAdyen\u2019s creditor identifier - NL48ZZZ342764500000, or\nYour own creditor identifier\n\nThe creditor name: The merchant name assigned to your payment method.\nYour contact details.\n\nChargebacks\nIf a shopper for some reason wants the funds from a payment returned, they can ask their bank for a refund. This is referred to as a chargeback.\nFor SEPA, the chargeback process gives significant consumer rights to the shopper. They have:\n\nEight weeks to dispute a SEPA payment without providing a reason.\nThirteen months to dispute an unauthorised or incorrect SEPA payment when they provide evidence to their bank.\n\n\nYou cannot defend SEPA chargebacks. These will always result in the shopper receiving a refund.\n\nA SEPA chargeback notification can indicate that:\n\nThe shopper disputed the charge.\nThere were insufficient funds in the shopper's bank account.\nThe bank account was inactive.\nDirect debit is blocked on this bank account, either in general or for this creditor specifically.\nThere was a technical error.\n\nFor guidelines when a dispute is raised, see SEPA chargebacks and SEPA Dispute reason codes.\nRefunds\nYou can refund SEPA Direct Debit payments anytime after the original payment has settled. You can perform full or partial payments.\nImportant considerations\nShoppers can dispute a payment with their bank even after you\u2019ve issued a refund, potentially resulting in two credits for the same payment. Refunding a SEPA Direct Debit payment is risky if there is an ongoing dispute with the shopper.\nWhen to issue refunds\nAdyen recommends issuing SEPA Direct Debit refunds only when:\n\nThe shopper is trusted and verified.\nYou have confirmed with the shopper that you are processing the refund.\nAt least 7 days have passed since the original payment.\n\n\nAdyen has implemented a one-week holding period for refunds post-settlement to mitigate the risk of overlapping refund and chargeback cycles.\n\nShopper communication\nConsider the following guidelines:\n\nAlways inform shoppers immediately when issuing a refund, explaining that it may take a few business days to appear in their account.\nIf you accidentally charge a shopper, contact them immediately to prevent disputes.\nIf you need assistance processing a refund, contact Adyen support.\n\nMore frequently asked questions\nIs SEPA Direct Debit supported everywhere?\nSEPA Direct Debit is supported anywhere in the European Union, as well as a number of non-EU countries, as long as the debited account\u2019s currency is EUR. View the list of SEPA Scheme Countries, or if applicable, view the full list of SEPA participants, which includes non-EU countries that also support SEPA Direct Debit.\nIs there a maximum transaction amount limitation for SEPA Direct Debit?\nWhile it will ultimately always depend on your customer\u2019s bank, there are still some limitations that apply. When requesting SEPA Direct Debit, consider checking with the Adyen team what could apply to your business model.\nIs zero value authorization supported by SEPA Direct Debit?\nWhile zero authorization is technically possible, it usually adds little value because in such a case, Adyen would only store the IBAN but not send anything to the issuer to validate it.\nInstead, we recommend that you first authenticate the customer with an IBAN-based payment method that requires strong customer authentication where possible. This way, Adyen ensures that the customer's IBAN is valid and that they have access to it rightfully.\nIt's also essential to provide your customer with a fallback mechanism to provide their payment details (IBAN and Name) so they can sign up with an IBAN of their choice. You can do so using PayByLink, where a customer can fill in the IBAN and name, or via a manual\/offline process during which you collect the IBAN and name of the customer to enroll.\nWe also advise charging your customer a minimum amount of 0.1 EUR, which you can refund once the funds have been paid out to your account. This ensures the IBAN is both stored and validated.\nIs SEPA Direct Debit supported for B2B?\nAdyen doesn\u2019t offer the SEPA Direct Debit B2B scheme. However, if you want to accept SEPA Direct Debit payments from other companies, you can use the standard SEPA DD (Core) scheme, which accepts both B2C and B2B payments.\nHow do you want to integrate?\n\nWebUse our pre-built UI solutions to add SEPA Direct Debit to your website.iOSUse our pre-built UI solutions to add SEPA Direct Debit to your iOS app.AndroidUse our pre-built UI solutions to add SEPA Direct Debit your Android app.React NativeUse our pre-built UI solutions to add SEPA Direct Debit your cross-platform app.FlutterUse our pre-built UI solutions to add SEPA Direct Debit your cross-platform app.API onlyBuild your own UI for SEPA Direct Debit in your website, iOS or Android app.Pay by LinkUse Pay by Link to accept SEPA Direct Debit payments.\n\nSee also\n\n\n                    Online payments \n                \n                    3D Secure\n                \n                    Capture\n                \n                    Payment methods\n                \n","type":"page","locale":"pt","boost":18,"hierarchy":{"lvl0":"Home","lvl1":"Payment methods","lvl2":"SEPA Direct Debit"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/payment-methods","lvl2":"\/pt\/payment-methods\/sepa-direct-debit"},"levels":3,"category":"Payment method","category_color":"green","tags":["Direct","Debit"]},"articleFiles":{"sepadirectdebit.svg":"<img style=\"width: 38px;\" alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/08.payment-methods\/76.sepa-direct-debit\/sepadirectdebit.svg?decoding=auto&amp;fetchpriority=auto\" \/>"}}
