Remediating actions provide instructions to resolve an error. There can be multiple remediating actions to resolve an error. Whenever possible, Adyen sends remediation codes and messages within the following:<\/p>\n
verificationErrors<\/code> array. The remediating actions are only sent in this array when there are common actions for the subErrors<\/code>.<\/li>\nsubErrors<\/code> array.<\/li>\n<\/ul>\nRequirements<\/h2>\n
If you have an Adyen for Platforms<\/a> or Adyen Issuing<\/a> integration, there are no additional requirements, limitations, or preparations.<\/p>\nTypes of error codes<\/h2>\n
The range of remediation codes are divided into the types of issues.<\/p>\n
\n- 1_1xx<\/strong>: Remediation for general issues<\/a><\/li>\n
- 1_3xx<\/strong>: Remediation for individual check issues<\/a><\/li>\n
- 1_5xx<\/strong>: Remediation for organization check issues<\/a>\n<\/li>\n
- 1_6xx<\/strong>: Remediation for legal arrangement issues<\/a>\n<\/li>\n
- 1_7xx<\/strong>: Remediation for bank account check issues<\/a>\n<\/li>\n
- 1_8xx<\/strong>: Remediation for proof of signatory checks<\/a><\/li>\n
- 1_9xx<\/strong>: Remediation for business line check issues<\/a>\n<\/li>\n
- 2_1xx<\/strong> - 2_2xx<\/strong>: Remediation for missing data issues<\/a><\/li>\n
- 2_9xx<\/strong>: Remediation for contract issues<\/a><\/li>\n
- 3_1xx<\/strong>: Remediating for data review issues<\/a><\/li>\n<\/ul>\n
General remediation codes<\/h2>\n
\n\n\nRemediating action code<\/th>\n Message<\/th>\n<\/tr>\n<\/thead>\n \n\n<\/a>1_100<\/td>\n No remediation possible<\/td>\n<\/tr>\n \n<\/a>1_101<\/td>\n Contact Support<\/td>\n <\/td>\n<\/tr>\n \n<\/a>1_102<\/td>\n Upload a different document<\/td>\n <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\nIndividual checks<\/h2>\n
\n\n\nRemediating action code<\/th>\n Message<\/th>\n<\/tr>\n<\/thead>\n \n\n<\/a>1_300<\/td>\n Update individual details<\/td>\n <\/td>\n<\/tr>\n \n<\/a>1_301<\/td>\n Upload an ID document<\/td>\n<\/tr>\n \n<\/a>1_302<\/td>\n Upload a different ID document<\/td>\n<\/tr>\n \n<\/a>1_303<\/td>\n Upload a different image of the ID document<\/td>\n<\/tr>\n \n<\/a>1_304<\/td>\n Upload proof of residency<\/td>\n<\/tr>\n \n<\/a>1_305<\/td>\n Upload a different proof of residency<\/td>\n<\/tr>\n \n<\/a>1_306<\/td>\n Upload a different image of the proof of residency<\/td>\n<\/tr>\n \n<\/a>1_307<\/td>\n Upload a proof of national ID number<\/td>\n<\/tr>\n \n<\/a>1_308<\/td>\n Upload a different proof of national ID number<\/td>\n<\/tr>\n \n<\/a>1_309<\/td>\n Upload a different image of the proof of national ID number<\/td>\n <\/td>\n<\/tr>\n \n<\/a>1_310<\/td>\n Update the name (Katakana) with only full-width Katakana characters and remove any invalid characters such as spaces, restricted or special characters<\/td>\n<\/tr>\n \n<\/a>1_311<\/td>\n Update the name (Kanji) with only full-width Katakana, Kanji or Latin characters, and remove any invalid characters such as spaces, restricted or special characters<\/td>\n<\/tr>\n \n<\/a>1_312<\/td>\n Update the residency street in full-width Kanji and remove any invalid characters such as spaces, restricted or special characters<\/td>\n <\/td>\n<\/tr>\n \n<\/a>1_313<\/td>\n Upload a different image of the proof of the individual tax ID<\/td>\n<\/tr>\n \n<\/a>1_314<\/td>\n Upload a proof of the individual tax ID<\/td>\n<\/tr>\n \n<\/a>1_315<\/td>\n Upload a different proof of the individual tax ID<\/td>\n<\/tr>\n \n<\/a>1_316<\/td>\n Update the national Id number to a 9 digit SSN<\/td>\n<\/tr>\n \n<\/a>1_317<\/td>\n Upload a different live selfie<\/td>\n<\/tr>\n \n<\/a>1_318<\/td>\n Upload a different photo ID document<\/td>\n<\/tr>\n \n<\/a>1_319<\/td>\n Update individual details<\/td>\n<\/tr>\n \n<\/a>1_320<\/td>\n Upload proof of residency<\/td>\n<\/tr>\n \n<\/a>1_321<\/td>\n Update the residential address<\/td>\n <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\nOrganization checks<\/h2>\n
\n\n\nRemediating action code<\/th>\n Message<\/th>\n<\/tr>\n<\/thead>\n \n\n<\/a>1_500<\/td>\n Update organization details<\/td>\n <\/td>\n<\/tr>\n \n<\/a>1_501<\/td>\n Upload a registration document<\/td>\n<\/tr>\n \n<\/a>1_502<\/td>\n Upload a different registration document<\/td>\n<\/tr>\n \n<\/a>1_503<\/td>\n Upload a proofOfOrganizationTaxInfo<\/code><\/td>\n<\/tr>\n\n<\/a>1_504<\/td>\n Upload a different proofOfOrganizationTaxInfo<\/code><\/td>\n<\/tr>\n\n<\/a>1_505<\/td>\n Upload a proof of address<\/td>\n<\/tr>\n \n<\/a>1_506<\/td>\n Upload a different proof of address<\/td>\n<\/tr>\n \n<\/a>1_507<\/td>\n Update organization ownership details<\/td>\n<\/tr>\n \n<\/a>1_508<\/td>\n Upload a proof of ownership<\/td>\n<\/tr>\n \n<\/a>1_510<\/td>\n Ensure signing person has the rights to represent the organization or is a listed professional member (lawyer, accountant) in your country of business and upload the right document<\/td>\n<\/tr>\n \n<\/a>1_511<\/td>\n Upload a document that proves the payout entity is 100% affiliated with the legal entity<\/td>\n<\/tr>\n \n<\/a>1_512<\/td>\n Upload a VAT document<\/td>\n<\/tr>\n \n<\/a>1_513<\/td>\n Upload a different VAT document<\/td>\n <\/td>\n<\/tr>\n \n<\/a>1_514<\/td>\n Update the organization name (Katakana) with only full-width Katakana characters and remove any invalid characters such as spaces, restricted or special characters<\/td>\n<\/tr>\n \n<\/a>1_515<\/td>\n Update the organization name (Kanji) with only full-width Katakana, Kanji or Latin characters, and remove any invalid characters such as spaces, restricted or special characters<\/td>\n<\/tr>\n \n<\/a>1_516<\/td>\n Update the registered street in full-width Kanji and remove any invalid characters such as spaces, restricted or special characters<\/td>\n <\/td>\n<\/tr>\n \n<\/a>1_518<\/td>\n Update organization legalName<\/code><\/td>\n<\/tr>\n\n<\/a>1_519<\/td>\n Update source of funds<\/td>\n<\/tr>\n \n<\/a>1_520<\/td>\n Upload a proof of source of funds<\/td>\n<\/tr>\n \n<\/a>1_521<\/td>\n Upload a different proof of source of funds<\/td>\n<\/tr>\n \n<\/a>1_522<\/td>\n Add a director<\/td>\n<\/tr>\n \n<\/a>1_523<\/td>\n Update organization details<\/td>\n<\/tr>\n \n<\/a>1_524<\/td>\n Make sure the registered business address is correct, and that the principal place of business address is a physical, non-PO box address<\/td>\n<\/tr>\n \n<\/a>1_525<\/td>\n Add the physical address of the principal place of business<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\nLegal arrangement checks<\/h2>\n\nThe actual error message will correspond to the specific type of legal arrangement. For example, \"Update sole proprietership<\/code> details.\"<\/p>\n<\/div>\n\n\n\nRemediating action code<\/th>\n Message<\/th>\n<\/tr>\n<\/thead>\n \n\n<\/a>1_600<\/td>\n Update legal arrangement details<\/td>\n<\/tr>\n \n<\/a>1_601<\/td>\n Upload a constitutional document<\/td>\n<\/tr>\n \n<\/a>1_602<\/td>\n Upload a different constitutional document<\/td>\n<\/tr>\n \n<\/a>1_603<\/td>\n Update legal arrangement's affiliated member's details<\/td>\n <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\nBank account checks<\/h2>\n
\n\n\nRemediating action code<\/th>\n Message<\/th>\n<\/tr>\n<\/thead>\n \n\n<\/a>1_700<\/td>\n Update bank account details<\/td>\n<\/tr>\n \n<\/a>1_701<\/td>\n Use different bank account<\/td>\n<\/tr>\n \n<\/a>1_703<\/td>\n Upload a bank statement<\/td>\n<\/tr>\n \n<\/a>1_704<\/td>\n Upload a different bank document<\/td>\n<\/tr>\n \n<\/a>1_705<\/td>\n Upload an official bank document<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\nProof of signatory checks<\/h2>\n
\n\n\nRemediating action code<\/th>\n Message<\/th>\n<\/tr>\n<\/thead>\n \n\n<\/a>1_800<\/td>\n Upload a proof of signatory<\/td>\n<\/tr>\n \n<\/a>1_801<\/td>\n Upload a different proof of signatory<\/td>\n<\/tr>\n \n<\/a>1_802<\/td>\n Update signatory details<\/td>\n<\/tr>\n \n<\/a>1_803<\/td>\n Upload a proof of director document to legal entity<\/td>\n<\/tr>\n \n<\/a>1_804<\/td>\n Upload a different proof of director document<\/td>\n<\/tr>\n \n<\/a>1_805<\/td>\n Update director details<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\nBusiness lines checks<\/h2>\n
\n\n\nRemediating action code<\/th>\n Message<\/th>\n<\/tr>\n<\/thead>\n \n\n<\/a>1_900<\/td>\n Upload a proof of industry<\/td>\n<\/tr>\n \n<\/a>1_901<\/td>\n Update industry<\/td>\n<\/tr>\n \n<\/a>1_902<\/td>\n Update the web address with a website or application that represents your business<\/td>\n<\/tr>\n \n<\/a>1_903<\/td>\n Upload a different proof of industry<\/td>\n<\/tr>\n \n<\/a>1_904<\/td>\n Upload a different image of the proof of industry<\/td>\n<\/tr>\n \n<\/a>1_905<\/td>\n Add webData.webAddress<\/code> to business line<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\nMissing data<\/h2>\n
The following remediation codes may be returned when the error type is dataMissing<\/strong>.<\/p>\n\n\n\nRemediating action code<\/th>\n Message<\/th>\n<\/tr>\n<\/thead>\n \n\n<\/a>2_101<\/td>\n Add individual.identificationData<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_102<\/td>\n Add individual.name.firstName<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_103<\/td>\n Add individual.name.lastName<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_104<\/td>\n Add individual.residentialAddress.country<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_105<\/td>\n Add individual.residentialAddress.stateOrProvince<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_106<\/td>\n Add individual.residentialAddress.street<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_107<\/td>\n Add individual.residentialAddress.city<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_108<\/td>\n Add individual.residentialAddress.postalCode<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_109<\/td>\n Add individual.residentialAddress.street2<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_110<\/td>\n Add individual.nationality<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_112<\/td>\n Add individual.birthData.dateOfBirth<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_113<\/td>\n Add bankAccount.iban<\/code> to bank account<\/td>\n<\/tr>\n\n<\/a>2_114<\/td>\n Add bankAccount.accountNumber<\/code> to bank account<\/td>\n<\/tr>\n\n<\/a>2_115<\/td>\n Add bank account<\/td>\n<\/tr>\n \n<\/a>2_116<\/td>\n Add bankAccount.branchCode<\/code> to bank account<\/td>\n<\/tr>\n\n<\/a>2_117<\/td>\n Add organization.registrationNumber<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_118<\/td>\n Add organization.taxId<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_119<\/td>\n Add attachments<\/code> to document<\/td>\n<\/tr>\n\n<\/a>2_120<\/td>\n Add individual.name<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_121<\/td>\n Add individual.birthData<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_122<\/td>\n Add individual.residentialAddress<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_123<\/td>\n Add organization.entityAssociations<\/code> of type uboThroughOwnership<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_124<\/td>\n Add organization.entityAssociations<\/code> of type signatory<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_125<\/td>\n Add organization.type<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_126<\/td>\n Upload a document<\/td>\n<\/tr>\n \n<\/a>2_127<\/td>\n Upload a drivers license<\/td>\n<\/tr>\n \n<\/a>2_128<\/td>\n Upload the front of a drivers license<\/td>\n<\/tr>\n \n<\/a>2_129<\/td>\n Upload the back of a drivers license<\/td>\n<\/tr>\n \n<\/a>2_130<\/td>\n Upload the front of an identity card<\/td>\n<\/tr>\n \n<\/a>2_131<\/td>\n Upload the back of an identity card<\/td>\n<\/tr>\n \n<\/a>2_132<\/td>\n Add organization.legalName<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_133<\/td>\n Add organization.doingBusinessAs<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_134<\/td>\n Upload a VAT document<\/td>\n<\/tr>\n \n<\/a>2_135<\/td>\n Add bankAccount.sortCode<\/code> to bank account<\/td>\n<\/tr>\n\n<\/a>2_136<\/td>\n Add business line<\/td>\n<\/tr>\n \n<\/a>2_137<\/td>\n Upload a proof of registration<\/td>\n<\/tr>\n \n<\/a>2_138<\/td>\n Add individual.identificationData.number<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_139<\/td>\n Add individual.identificationData.type<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_140<\/td>\n Add bankAccount.accountType<\/code> to bank account<\/td>\n<\/tr>\n\n<\/a>2_141<\/td>\n Add bankAccount.bankBicSwift<\/code> to bank account<\/td>\n<\/tr>\n\n<\/a>2_142<\/td>\n Add bankAccount.bankCity<\/code> to bank account<\/td>\n<\/tr>\n\n<\/a>2_143<\/td>\n Add bankAccount.bankCode<\/code> to bank account<\/td>\n<\/tr>\n\n<\/a>2_144<\/td>\n Add bankAccount.bankName<\/code> to bank account<\/td>\n<\/tr>\n\n<\/a>2_145<\/td>\n Add bankAccount.checkCode<\/code> to bank account<\/td>\n<\/tr>\n\n<\/a>2_146<\/td>\n Add bankAccount.bankCountry<\/code> to bank account<\/td>\n<\/tr>\n\n<\/a>2_147<\/td>\n Add bankAccount.currencyCode<\/code> to bank account<\/td>\n<\/tr>\n\n<\/a>2_148<\/td>\n Add organization.stockData.marketIdentifier<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_149<\/td>\n Add organization.stockData.stockNumber<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_150<\/td>\n Add organization.stockData.tickerSymbol<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_151<\/td>\n Add organization.entityAssociations<\/code> of type uboThroughControl<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_152<\/td>\n Add individual.email<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_153<\/td>\n Add phone.number<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_154<\/td>\n Add phone.type<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_155<\/td>\n Add phone.countryCode<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_156<\/td>\n Add entityAssociation.jobTitle<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_157<\/td>\n Upload a passport<\/td>\n<\/tr>\n \n<\/a>2_158<\/td>\n Add organization.vatNumber<\/code> to legal entity<\/td>\n<\/tr>\n\n<\/a>2_159<\/td>\n Add source of funds to business line<\/td>\n<\/tr>\n \n<\/a>2_160<\/td>\n Add businessLine.sourceOfFunds.type<\/code> to business line<\/td>\n<\/tr>\n\n<\/a>2_161<\/td>\n Add businessLine.sourceOfFunds.dateOfFundsReceived<\/code> to business line<\/td>\n<\/tr>\n\n<\/a>2_162<\/td>\n Add businessLine.sourceOfFunds.dateOfSourceEvent<\/code> to business line<\/td>\n<\/tr>\n\n<\/a>2_163<\/td>\n Add businessLine.sourceOfFunds.purpose<\/code> to business line<\/td>\n<\/tr>\n\n<\/a>2_164<\/td>\n Add businessLine.sourceOfFunds.adyenProcessedFunds<\/code> to business line<\/td>\n<\/tr>\n\n<\/a>2_165<\/td>\n Add businessLine.sourceOfFunds.cryptocurrencyExchange<\/code> to business line<\/td>\n<\/tr>\n\n<\/a>2_166<\/td>\n Add businessLine.sourceOfFunds.description<\/code> to business line<\/td>\n<\/tr>\n\n<\/a>2_167<\/td>\n Add businessLine.sourceOfFunds.relationship<\/code> to business line<\/td>\n<\/tr>\n\n<\/a>2_169<\/td>\n Add businessLine.sourceOfFunds.amount<\/code> to business line<\/td>\n<\/tr>\n\n