{"title":"Refunds","category":"default","creationDate":1764946860,"content":"

Limited availability<\/strong><\/span><\/span>
\nAdyen's Managed Risk solution is in pilot phase. Some of the processes and documentation may change as the solution evolves.<\/p>\n

\n

Adyen's refund handling framework for Managed Risk is designed to improve your platform's operational efficiency and financial accuracy. We authorize refunds based on the specific user's balance account balance, rather than relying on your platform's overall funds. This process prevents unexpected negative balances that could disrupt their operations.<\/p>\n

We also apply a limited negative balance tolerance to one of the balance accounts of your users, providing them with the flexibility to issue customer refunds, even if their immediate funds are low. This helps them maintain customer satisfaction and reduces the risk of potential chargebacks.<\/p>\n

Requirements<\/h2>\n

In addition to the roles and permissions required for Managed Risk<\/a>, take into account the following requirements, limitations, and preparations for processing refunds.<\/p>\n\n\n\n\n\n\n
Requirement<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
Webhooks<\/a><\/strong><\/td>\nTo receive updates on the refund status, subscribe to the Standard webhooks<\/a>.
To receive updates on the fund movements in your platform, subscribe to any or both of the following webhooks:
Limitations<\/strong><\/td>\n