{"title":"Split chargebacks","category":"default","creationDate":1676564580,"content":"

If a payment is reversed by a customer of your user, and the issuer has started a dispute process<\/a>, Adyen withdraws the disputed funds from your platform's liable balance account. This transaction is called a chargeback<\/strong>.<\/p>\n

You can either accept the chargeback on behalf of your user, or ask them to supply defense documents and upload them to Adyen.<\/p>\n

Requirements<\/h2>\n

If your platform can already process online payments, there are no special requirements for handling chargebacks.<\/p>\n

Chargeback events<\/h2>\n

If the chargeback is defended successfully, or the customer repays the funds, Adyen transfers the funds back to your platform's liable balance account. This transaction is called a chargeback reversal<\/strong>.<\/p>\n

If the issuing bank declines the material submitted during defense of the original chargeback, the disputed amount is deducted from your platform's liable balance account again. This transaction is called a second chargeback<\/strong>.<\/p>\n

This means that during the dispute process, the entire disputed amount is debited (chargeback or second chargeback) or credited (chargeback reversal) to your platform's liable balance account.<\/p>\n

You can change this behavior by booking the disputed amount to any of the balance accounts in your platform, or even splitting it between the accounts.<\/p>\n

Chargeback logic<\/h2>\n

You can choose between three different ways to handle potential chargeback events:<\/p>\n