{"title":"Manage payment methods in Customer Area","category":"default","creationDate":1776961628,"content":"<p>During the <a href=\"\/pt\/platforms\/onboard-users\/onboarding-steps\/\">onboarding process<\/a>, you already added payment methods to your users' stores. After we enable a payment method, your users can start accepting all of the <a href=\"\/pt\/development-resources\/paymentmethodvariant\/\">payment method's variants<\/a> by default. For example, if you configure <strong>visa<\/strong>, they can accept <a href=\"\/pt\/development-resources\/paymentmethodvariant\/#visa\">all of its variants<\/a>, including <strong>visadebit<\/strong>, <strong>visapremiumcredit<\/strong>, <strong>visasignature<\/strong> and so on.<\/p>\n<p>This page explains how you can:<\/p>\n<ul>\n<li>Request additional payment methods.<\/li>\n<li>View all payment methods configured for your merchant account or store.<\/li>\n<li>View the details of a specific payment method.<\/li>\n<li>Update the country\/region and currency of a payment method.<\/li>\n<li>Enable or disable a payment method for your user.<\/li>\n<\/ul>\n<h2>Requirements<\/h2>\n<p>Before you begin, take into account the following requirements, limitations, and preparations.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Requirement<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"><strong>Integration type<\/strong><\/td>\n<td style=\"text-align: left;\">You must have an <a href=\"\/pt\/online-payments\/build-your-integration\">online<\/a> or <a href=\"\/pt\/point-of-sale\/design-your-integration\">point of sale<\/a> integration with Adyen.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong><a href=\"\/pt\/account\/user-roles\">Customer Area roles<\/a><\/strong><\/td>\n<td style=\"text-align: left;\">Make sure that you have the following role: <ul><li markdown=\"1\"><strong>Change payment methods<\/strong><\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong><a href=\"\/pt\/development-resources\/webhooks\">Webhooks<\/a><\/strong><\/td>\n<td style=\"text-align: left;\">Subscribe to the following webhooks: <ul><li markdown=\"1\"><strong>Payment method webhook<\/strong><\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Limitations<\/strong><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\">You can only configure and use payment methods that are <a href=\"\/platforms\/payment-methods#supported-payment-methods\">supported for your currency and integration<\/a>.<\/li><li markdown=\"1\">Some payment methods, like SEPA Direct Debit, may only be available through the <span translate=\"no\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/Management\/latest\/overview\" class=\" external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Management API<\/a><\/span>. For more details, refer to <a href=\"\/platforms\/payment-methods#supported-payment-methods\">each payment method description<\/a>.<\/li><li markdown=\"1\">If the account holder\u2019s <strong>receivePayments<\/strong> capability is not <strong>allowed<\/strong>, they cannot use the requested payment method.<\/li><li markdown=\"1\">It may take some time for the payment method to become available due to external factors. Payment methods typically appear within a day. To avoid delays, we recommend requesting payment methods at least one day before the business opens.<\/li><li markdown=\"1\">The currency of payment methods is set by default and depends on the specific payment method type. If your implementation is different and you need to change the currency, contact our <span translate=\"no\"><a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a><\/span>.<\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Setup steps<\/strong><\/td>\n<td style=\"text-align: left;\">Before adding a payment method in the Customer Area, make sure that both the <strong>business line<\/strong> and the <a href=\"\/pt\/platforms\/manage-stores\/#create-store\">store<\/a> are already created.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Request payment methods<\/h2>\n<p>You can request payment methods to be added to your merchant account in your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">test Customer Area<\/a> or <a href=\"https:\/\/ca-live.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">live Customer Area<\/a>.<\/p>\n<ol>\n<li>In your Customer Area, switch to your merchant account.<\/li>\n<li>Go to <strong>Settings<\/strong> &gt; <strong>Payment methods<\/strong>.<\/li>\n<li>Select <strong>Request payment methods<\/strong> to view all available payment methods.<\/li>\n<li>Use the dropdown lists to filter payment methods by location and type.<\/li>\n<li>Select the payment method(s) you want to request for your user's store.<\/li>\n<li>Select <strong>Add<\/strong>.\n<\/li>\n<li>Apply the payment method your user's <strong>Store<\/strong>.\n<\/li>\n<li>If prompted, fill in the required information.<\/li>\n<li>Review your requests.<\/li>\n<li>Select <strong>Submit request<\/strong>.<\/li>\n<\/ol>\n<h3>Webhooks<\/h3>\n<p>Because adding a payment method to your user's store is an asynchronous process, we recommend that you subscribe to the  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/ManagementNotification\/latest\/overview\" class=\" external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Management webhooks<\/a> in your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>.<\/p>\n<p>After the payment method has been added to your store, Adyen sends a  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/ManagementNotification\/latest\/post\/paymentMethod.created\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">paymentMethod.created<\/a> webhook.<\/p>\n<p>Here is an example of the webhook you receive after adding <strong>Visa<\/strong> to your payment methods:<\/p>\n<div data-component-wrapper=\"code-sample\">\n    <code-sample :title=\"'Visa payment method created'\" :id=\"'payment-method-created'\" :code-data='[{\"language\":\"json\",\"tabTitle\":\"\",\"content\":\"{\\n  \\\"createdAt\\\": \\\"2023-05-24T14:59:11+01:00\\\",\\n  \\\"data\\\": {\\n    \\\"id\\\": \\\"PM00000000000000000000001\\\",\\n    \\\"merchantId\\\": \\\"MERCHANT_ACCOUNT\\\",\\n    \\\"result\\\": \\\"SUCCESS\\\",\\n    \\\"storeId\\\": \\\"ST00000000000000000000001\\\",\\n    \\\"type\\\": \\\"visa\\\"\\n  },\\n  \\\"environment\\\": \\\"test\\\",\\n  \\\"type\\\": \\\"paymentMethod.created\\\"\\n}\"}]' :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<h3>Troubleshooting<\/h3>\n<p>If you see an error message immediately after selecting <strong>Submit request<\/strong>, review and correct the information before resubmitting.<\/p>\n<p>In rare cases, something may go wrong after submission, and the request does not go through. If you are not subscribed to webhooks, you will not receive an automated failure alert. If this happens, you must wait 24 hours before trying again.<\/p>\n<h4>Account holder status<\/h4>\n<p>By default, every payment method you request is enabled for your user. However, only verified account holders can use the configured payment methods. This means that the account holder must have the following parameters and values set for the <strong>receivePayments<\/strong> capability:<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Parameter<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<th style=\"text-align: left;\">Value<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/balanceplatform\/latest\/get\/accountHolders\/(id)#responses-200-capabilities-verificationStatus\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">verificationStatus<\/a><\/td>\n<td style=\"text-align: left;\">The status of the verification checks for the capability.<\/td>\n<td style=\"text-align: left;\"><strong>valid<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/balanceplatform\/latest\/get\/accountHolders\/(id)#responses-200-capabilities-enabled\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">enabled<\/a><\/td>\n<td style=\"text-align: left;\">Indicates whether the capability is enabled.<\/td>\n<td style=\"text-align: left;\"><strong>true<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/balanceplatform\/latest\/get\/accountHolders\/(id)#responses-200-capabilities-allowed\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">allowed<\/a><\/td>\n<td style=\"text-align: left;\">Indicates whether the capability is allowed. Adyen sets this to <strong>true<\/strong> if the verification is successful and the account holder is permitted to use the capability.<\/td>\n<td style=\"text-align: left;\"><strong>true<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>If you update you user's legal entity or account holder information after it has been verified, the payment methods may be disabled until the account holder is verified again.<\/p>\n<p>To check the status of your account holder's <strong>receivePayments<\/strong> capability, you can either send a GET  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/balanceplatform\/latest\/get\/accountHolders\/(id)\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\/accountHolders\/{id}<\/a> request, or listen to the  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/balanceplatform-webhooks\/latest\/post\/balancePlatform.accountHolder.updated\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">balancePlatform.accountHolder.updated<\/a> webhook.<\/p>\n\n<div id=\"tabSpfHe\">\n    <div data-component-wrapper=\"tabs\">\n        <tabs\n                        :items=\"[{&quot;title&quot;:&quot;Configuration API&quot;,&quot;content&quot;:&quot;\\n&lt;p&gt;To check the status of your user&#039;s &lt;strong&gt;receivePayments&lt;\\\/strong&gt; capability, send a GET  &lt;a href=\\&quot;https:\\\/\\\/docs.adyen.com\\\/api-explorer\\\/balanceplatform\\\/latest\\\/get\\\/accountHolders\\\/(id)\\&quot; class=\\&quot;codeLabel  external-link no-image\\&quot; target=\\&quot;_blank\\&quot; rel=\\&quot;nofollow noopener noreferrer\\&quot;&gt;\\\/accountHolders\\\/{id}&lt;\\\/a&gt; request, specifying the ID of the account holder in the path.&lt;\\\/p&gt;\\n&lt;div data-component-wrapper=\\&quot;code-sample\\&quot;&gt;\\n    &lt;code-sample :title=\\&quot;&#039;Account holder status&#039;\\&quot; :id=\\&quot;&#039;receivePayments-verificationStatus&#039;\\&quot; :code-data=&#039;[{\\&quot;language\\&quot;:\\&quot;json\\&quot;,\\&quot;tabTitle\\&quot;:\\&quot;\\&quot;,\\&quot;content\\&quot;:\\&quot;{\\\\n  \\\\\\&quot;balancePlatform\\\\\\&quot;: \\\\\\&quot;YOUR_BALANCE_PLATFORM\\\\\\&quot;,\\\\n  \\\\\\&quot;description\\\\\\&quot;: \\\\\\&quot;Liable account holder used for international payments and payouts\\\\\\&quot;,\\\\n  \\\\\\&quot;legalEntityId\\\\\\&quot;: \\\\\\&quot;LE322JV223222D5GG42KN6869\\\\\\&quot;,\\\\n  \\\\\\&quot;reference\\\\\\&quot;: \\\\\\&quot;S.Eller-001\\\\\\&quot;,\\\\n  \\\\\\&quot;capabilities\\\\\\&quot;: {\\\\n    \\\\\\&quot;receivePayments\\\\\\&quot;: {\\\\n      \\\\\\&quot;enabled\\\\\\&quot;: true,\\\\n      \\\\\\&quot;requested\\\\\\&quot;: true,\\\\n      \\\\\\&quot;allowed\\\\\\&quot;: true,\\\\n      \\\\\\&quot;verificationStatus\\\\\\&quot;: \\\\\\&quot;valid\\\\\\&quot;\\\\n    },\\\\n    \\\\\\&quot;receiveFromBalanceAccount\\\\\\&quot;: {\\\\n      \\\\\\&quot;enabled\\\\\\&quot;: true,\\\\n      \\\\\\&quot;requested\\\\\\&quot;: true,\\\\n      \\\\\\&quot;allowed\\\\\\&quot;: true,\\\\n      \\\\\\&quot;verificationStatus\\\\\\&quot;: \\\\\\&quot;valid\\\\\\&quot;\\\\n    },\\\\n    \\\\\\&quot;sendToBalanceAccount\\\\\\&quot;: {\\\\n      \\\\\\&quot;enabled\\\\\\&quot;: true,\\\\n      \\\\\\&quot;requested\\\\\\&quot;: true,\\\\n      \\\\\\&quot;allowed\\\\\\&quot;: true,\\\\n      \\\\\\&quot;verificationStatus\\\\\\&quot;: \\\\\\&quot;valid\\\\\\&quot;\\\\n    },\\\\n    \\\\\\&quot;sendToTransferInstrument\\\\\\&quot;: {\\\\n      \\\\\\&quot;enabled\\\\\\&quot;: true,\\\\n      \\\\\\&quot;requested\\\\\\&quot;: true,\\\\n      \\\\\\&quot;allowed\\\\\\&quot;: true,\\\\n      \\\\\\&quot;transferInstruments\\\\\\&quot;: [\\\\n        {\\\\n          \\\\\\&quot;enabled\\\\\\&quot;: true,\\\\n          \\\\\\&quot;requested\\\\\\&quot;: true,\\\\n          \\\\\\&quot;allowed\\\\\\&quot;: true,\\\\n          \\\\\\&quot;id\\\\\\&quot;: \\\\\\&quot;SE322KH223222F5GXZFNM3BGP\\\\\\&quot;,\\\\n          \\\\\\&quot;verificationStatus\\\\\\&quot;: \\\\\\&quot;valid\\\\\\&quot;\\\\n        }\\\\n      ],\\\\n      \\\\\\&quot;verificationStatus\\\\\\&quot;: \\\\\\&quot;valid\\\\\\&quot;\\\\n    }\\\\n  },\\\\n  \\\\\\&quot;id\\\\\\&quot;: \\\\\\&quot;AH3227C223222C5GXQXF658WB\\\\\\&quot;,\\\\n  \\\\\\&quot;status\\\\\\&quot;: \\\\\\&quot;active\\\\\\&quot;\\\\n}\\&quot;}]&#039; :enable-copy-link-to-code-block=\\&quot;true\\&quot; :code-sample-card-size=\\&quot;&#039;fullsize&#039;\\&quot;&gt;&lt;\\\/code-sample&gt;\\n&lt;\\\/div&gt;\\n&quot;,&quot;altTitle&quot;:null,&quot;oldTabId&quot;:&quot;configuration_api_0_1&quot;,&quot;relation&quot;:&quot;&quot;},{&quot;title&quot;:&quot;Configuration webhook&quot;,&quot;content&quot;:&quot;\\n&lt;p&gt;Adyen sends  &lt;a href=\\&quot;https:\\\/\\\/docs.adyen.com\\\/api-explorer\\\/balanceplatform-webhooks\\\/latest\\\/overview\\&quot; class=\\&quot; external-link no-image\\&quot; target=\\&quot;_blank\\&quot; rel=\\&quot;nofollow noopener noreferrer\\&quot;&gt;Configuration webhooks&lt;\\\/a&gt; to notify you of changes in your account holder&#039;s verification status.&lt;\\\/p&gt;\\n&lt;p&gt;To check the status of your user&#039;s &lt;strong&gt;receivePayments&lt;\\\/strong&gt; capability, listen to the  &lt;a href=\\&quot;https:\\\/\\\/docs.adyen.com\\\/api-explorer\\\/balanceplatform-webhooks\\\/latest\\\/post\\\/balancePlatform.accountHolder.updated\\&quot; class=\\&quot;codeLabel  external-link no-image\\&quot; target=\\&quot;_blank\\&quot; rel=\\&quot;nofollow noopener noreferrer\\&quot;&gt;balancePlatform.accountHolder.updated&lt;\\\/a&gt; webhook.&lt;\\\/p&gt;\\n&lt;div data-component-wrapper=\\&quot;code-sample\\&quot;&gt;\\n    &lt;code-sample :title=\\&quot;&#039;Account holder updated&#039;\\&quot; :id=\\&quot;&#039;&#039;\\&quot; :code-data=&#039;[{\\&quot;language\\&quot;:\\&quot;json\\&quot;,\\&quot;tabTitle\\&quot;:\\&quot;\\&quot;,\\&quot;content\\&quot;:\\&quot;{\\\\n  \\\\\\&quot;data\\\\\\&quot;: {\\\\n    \\\\\\&quot;balancePlatform\\\\\\&quot;: \\\\\\&quot;YOUR_BALANCE_PLATFORM\\\\\\&quot;,\\\\n    \\\\\\&quot;accountHolder\\\\\\&quot;: {\\\\n      \\\\\\&quot;legalEntityId\\\\\\&quot;: \\\\\\&quot;LE322JV223222D5GG42KN6869\\\\\\&quot;,\\\\n      \\\\\\&quot;reference\\\\\\&quot;: \\\\\\&quot;S.Eller-001\\\\\\&quot;,\\\\n      \\\\\\&quot;capabilities\\\\\\&quot;: {\\\\n        \\\\\\&quot;receivePayments\\\\\\&quot;: {\\\\n            \\\\\\&quot;enabled\\\\\\&quot;: true,\\\\n            \\\\\\&quot;requested\\\\\\&quot;: true,\\\\n            \\\\\\&quot;allowed\\\\\\&quot;: true,\\\\n            \\\\\\&quot;verificationStatus\\\\\\&quot;: \\\\\\&quot;valid\\\\\\&quot;\\\\n        },\\\\n        \\\\\\&quot;sendToTransferInstrument\\\\\\&quot;: {\\\\n            \\\\\\&quot;enabled\\\\\\&quot;: true,\\\\n            \\\\\\&quot;requested\\\\\\&quot;: true,\\\\n            \\\\\\&quot;allowed\\\\\\&quot;: true,\\\\n            \\\\\\&quot;transferInstruments\\\\\\&quot;: [\\\\n                {\\\\n                    \\\\\\&quot;enabled\\\\\\&quot;: true,\\\\n                    \\\\\\&quot;requested\\\\\\&quot;: true,\\\\n                    \\\\\\&quot;allowed\\\\\\&quot;: true,\\\\n                    \\\\\\&quot;id\\\\\\&quot;: \\\\\\&quot;SE322KH223222F5GXZFNM3BGP\\\\\\&quot;,\\\\n                    \\\\\\&quot;verificationStatus\\\\\\&quot;: \\\\\\&quot;valid\\\\\\&quot;\\\\n                }\\\\n            ]\\\\n        }\\\\n      },\\\\n      \\\\\\&quot;id\\\\\\&quot;: \\\\\\&quot;AH3227C223222C5GXQXF658WB\\\\\\&quot;,\\\\n      \\\\\\&quot;status\\\\\\&quot;: \\\\\\&quot;active\\\\\\&quot;\\\\n    }\\\\n  },\\\\n  \\\\\\&quot;environment\\\\\\&quot;: \\\\\\&quot;test\\\\\\&quot;,\\\\n  \\\\\\&quot;type\\\\\\&quot;: \\\\\\&quot;balancePlatform.accountHolder.updated\\\\\\&quot;\\\\n}\\&quot;}]&#039; :enable-copy-link-to-code-block=\\&quot;true\\&quot; :code-sample-card-size=\\&quot;&#039;fullsize&#039;\\&quot;&gt;&lt;\\\/code-sample&gt;\\n&lt;\\\/div&gt;\\n&quot;,&quot;altTitle&quot;:null,&quot;oldTabId&quot;:&quot;configuration_webhook_1_2&quot;,&quot;relation&quot;:&quot;&quot;}]\"\n            :should-update-when-url-changes='false'>\n        <\/tabs>\n    <\/div>\n<\/div>\n\n<h2>View payment methods<\/h2>\n<ol>\n<li>In your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, switch to your merchant account.<\/li>\n<li>Go to <strong>Settings<\/strong> &gt; <strong>Payment methods<\/strong>.<br \/>\nAll payment methods configured for your merchant account are listed in the dynamic table.<\/li>\n<li>You can choose which payment methods to display by using filters and configuring table columns.<\/li>\n<li>To view all the details of a specific payment method, select its name in the overview table.<br \/>\nA side panel opens, displaying all its details.<\/li>\n<\/ol>\n<h2>Activate or deactivate payment methods<\/h2>\n<ol>\n<li>In your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, switch to your merchant account.<\/li>\n<li>Go to <strong>Settings<\/strong> &gt; <strong>Payment methods<\/strong>.<\/li>\n<li>Select the checkbox next to the payment method(s) whose status you want to change.<\/li>\n<li>Select <strong>More actions<\/strong>, then choose <strong>Activate<\/strong> or <strong>Deactivate<\/strong>.<\/li>\n<\/ol>\n<div class=\"notices green\">\n<p>Payment methods set to <strong>Inactive<\/strong> and unused for <strong>90 days<\/strong> are automatically deleted. Payment methods linked to a closed store are automatically set to <strong>Inactive<\/strong> and deleted after 90 days.<\/p>\n<\/div>\n<h2>Change payment method country\/region settings<\/h2>\n<ol>\n<li>In your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, switch to your merchant account.<\/li>\n<li>Go to <strong>Settings<\/strong> &gt; <strong>Payment methods<\/strong>.<\/li>\n<li>Select the payment method(s) you want to update.<\/li>\n<li>To change the country or region where you want the payment method(s) to be available, select <strong>Edit<\/strong> &gt; <strong>Country\/Region<\/strong>.\n<ol>\n<li>Select the new country or region from the dropdown list.<\/li>\n<li>Choose <strong>ANY<\/strong> if you don't want to place any restrictions on its availability.<\/li>\n<\/ol><\/li>\n<\/ol>\n<h2>See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/platforms\/payment-methods#supported-payment-methods\"\n                        target=\"_self\"\n                        >\n                    Supported payment methods\n                <\/a><\/li><li><a href=\"\/platforms\/payment-methods\/api\"\n                        target=\"_self\"\n                        >\n                    Manage payment methods with Management API\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/pt\/platforms\/payment-methods\/customer-area","articleFields":{"description":"Request and manage payment methods in your Customer Area.","_expandable":null,"operations":"","feedback_component":true,"parameters":{"model":"platform","directoryPath":"\/platforms"}},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/platforms\/payment-methods\/customer-area","title":"Manage payment methods in Customer Area","content":"During the onboarding process, you already added payment methods to your users' stores. After we enable a payment method, your users can start accepting all of the payment method's variants by default. For example, if you configure visa, they can accept all of its variants, including visadebit, visapremiumcredit, visasignature and so on.\nThis page explains how you can:\n\nRequest additional payment methods.\nView all payment methods configured for your merchant account or store.\nView the details of a specific payment method.\nUpdate the country\/region and currency of a payment method.\nEnable or disable a payment method for your user.\n\nRequirements\nBefore you begin, take into account the following requirements, limitations, and preparations.\n\n\n\nRequirement\nDescription\n\n\n\n\nIntegration type\nYou must have an online or point of sale integration with Adyen.\n\n\nCustomer Area roles\nMake sure that you have the following role: Change payment methods\n\n\nWebhooks\nSubscribe to the following webhooks: Payment method webhook\n\n\nLimitations\nYou can only configure and use payment methods that are supported for your currency and integration.Some payment methods, like SEPA Direct Debit, may only be available through the  Management API. For more details, refer to each payment method description.If the account holder\u2019s receivePayments capability is not allowed, they cannot use the requested payment method.It may take some time for the payment method to become available due to external factors. Payment methods typically appear within a day. To avoid delays, we recommend requesting payment methods at least one day before the business opens.The currency of payment methods is set by default and depends on the specific payment method type. If your implementation is different and you need to change the currency, contact our Support Team.\n\n\nSetup steps\nBefore adding a payment method in the Customer Area, make sure that both the business line and the store are already created.\n\n\n\nRequest payment methods\nYou can request payment methods to be added to your merchant account in your test Customer Area or live Customer Area.\n\nIn your Customer Area, switch to your merchant account.\nGo to Settings &gt; Payment methods.\nSelect Request payment methods to view all available payment methods.\nUse the dropdown lists to filter payment methods by location and type.\nSelect the payment method(s) you want to request for your user's store.\nSelect Add.\n\nApply the payment method your user's Store.\n\nIf prompted, fill in the required information.\nReview your requests.\nSelect Submit request.\n\nWebhooks\nBecause adding a payment method to your user's store is an asynchronous process, we recommend that you subscribe to the  Management webhooks in your Customer Area.\nAfter the payment method has been added to your store, Adyen sends a  paymentMethod.created webhook.\nHere is an example of the webhook you receive after adding Visa to your payment methods:\n\n    \n\nTroubleshooting\nIf you see an error message immediately after selecting Submit request, review and correct the information before resubmitting.\nIn rare cases, something may go wrong after submission, and the request does not go through. If you are not subscribed to webhooks, you will not receive an automated failure alert. If this happens, you must wait 24 hours before trying again.\nAccount holder status\nBy default, every payment method you request is enabled for your user. However, only verified account holders can use the configured payment methods. This means that the account holder must have the following parameters and values set for the receivePayments capability:\n\n\n\nParameter\nDescription\nValue\n\n\n\n\n verificationStatus\nThe status of the verification checks for the capability.\nvalid\n\n\n enabled\nIndicates whether the capability is enabled.\ntrue\n\n\n allowed\nIndicates whether the capability is allowed. Adyen sets this to true if the verification is successful and the account holder is permitted to use the capability.\ntrue\n\n\n\nIf you update you user's legal entity or account holder information after it has been verified, the payment methods may be disabled until the account holder is verified again.\nTo check the status of your account holder's receivePayments capability, you can either send a GET  \/accountHolders\/{id} request, or listen to the  balancePlatform.accountHolder.updated webhook.\n\n\n    \n        \n        \n    \n\n\nView payment methods\n\nIn your Customer Area, switch to your merchant account.\nGo to Settings &gt; Payment methods.\nAll payment methods configured for your merchant account are listed in the dynamic table.\nYou can choose which payment methods to display by using filters and configuring table columns.\nTo view all the details of a specific payment method, select its name in the overview table.\nA side panel opens, displaying all its details.\n\nActivate or deactivate payment methods\n\nIn your Customer Area, switch to your merchant account.\nGo to Settings &gt; Payment methods.\nSelect the checkbox next to the payment method(s) whose status you want to change.\nSelect More actions, then choose Activate or Deactivate.\n\n\nPayment methods set to Inactive and unused for 90 days are automatically deleted. Payment methods linked to a closed store are automatically set to Inactive and deleted after 90 days.\n\nChange payment method country\/region settings\n\nIn your Customer Area, switch to your merchant account.\nGo to Settings &gt; Payment methods.\nSelect the payment method(s) you want to update.\nTo change the country or region where you want the payment method(s) to be available, select Edit &gt; Country\/Region.\n\nSelect the new country or region from the dropdown list.\nChoose ANY if you don't want to place any restrictions on its availability.\n\n\nSee also\n\n\n                    Supported payment methods\n                \n                    Manage payment methods with Management API\n                \n","type":"page","locale":"pt","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"Platforms","lvl2":"Payment methods","lvl3":"Manage payment methods in Customer Area"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/platforms","lvl2":"https:\/\/docs.adyen.com\/pt\/platforms\/payment-methods","lvl3":"\/pt\/platforms\/payment-methods\/customer-area"},"levels":4,"category":"Platforms","category_color":"green","tags":["Manage","payment","methods","Customer"]}}