The funds from the payments that you process for your users are held in their balance accounts until you pay them out on their verified bank account (transfer instrument). A reliable payout process ensures that you can support your users' cash flows.<\/p>\n
When a shopper completes a purchase with one of your platform's users, the shopper's funds are first settled to your user's balance account. This means that Adyen received the funds and credited these to your user\u2019s account. Your settlement schedule is the combination of the day on which the transaction takes place and the settlement delay.<\/p>\n
From the balance account, the funds can be paid out<\/a> to an external bank account that is connected to the balance account by your user. This external account must be verified during onboarding<\/a>.<\/p>\n After you configure your transfer schedule<\/a>, and optionally, set a sales day closing time<\/a>, Adyen initiates transfer instructions according to your configurations. Alternatively, you can initiate on-demand payouts<\/a> to payout when needed. After a scheduled or on-demand payout is triggered, Adyen sends Payout webhooks<\/a> to inform you of payout-related events. We also share an estimated arrival time<\/a> that indicates the arrival time of the funds to your user's external bank account.<\/p>\n Providing a reliable payout experience is critical to support your platform's users. You must set clear expectations about payout times.<\/p>\n For scheduled payouts<\/a>, the payout times are automated by configuring sweeps<\/em> that push out or pull in funds from a balance account based on a pre-defined schedule, amount, and source or destination. On-demand payouts<\/a> let you initiate payouts off-schedule.<\/p>\n For scheduled payouts, the payout amount depends on Adyen's calculation of the available payout amount<\/a>. For on-demand payouts, you specify the amount when you make a transfer request<\/a>.<\/p>\n The payout times and amount can be influenced by:<\/p>\n For payment methods that do not<\/strong> support Sales day payout<\/a>, funds are settled after Adyen receives them from the payment partner. For payment methods that the payment partner does not settle to Adyen, such as Titres-restaurant, a value date is not shown and your users must arrange payouts with the payment partner.<\/p>\n<\/div><\/li>\n<\/ul><\/li>\n Recommendations<\/strong><\/span><\/span><\/p>\n Make sure your reconciliation aligns with the expectations of your users. This means providing reporting and reconciliation<\/a> functionality that let users link their transactions to the payouts they receive and the fees they incur.<\/p>\n Recommendations<\/strong><\/span><\/span> A transfer statement description<\/a> is the text that your users see on their bank statements when they receive payouts, which helps them identify the transaction. Adyen passes the description that you provide to the recipient bank.<\/p>\n To allow your users to easily identify your payouts, we recommend that your transfer statement description includes:<\/p>\n With scheduled payouts, you can set placeholders to generate dynamic transfer descriptions<\/a>.<\/p>\n Rarely, a missed payout can occur. It is important to identify the cause for the missed payout and to resolve it for your users.<\/p>\n If you cannot resolve the issue, or cannot identify the reason for a missed payout, submit a support<\/a> ticket.<\/p>\nPayout time and amount<\/h2>\n
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Payout reconciliation<\/h2>\n
\nUse our user interface components that offer a dashboard view of completed payouts for each user's balance account<\/a> to help users reconcile their payouts.<\/p>\n\n
Transfer statement descriptions<\/h2>\n
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Missed payouts<\/h2>\n
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See also<\/h2>\n
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