{"title":"Troubleshooting","category":"default","creationDate":1683116460,"content":"<p>If you are experiencing a problem with your Mirakl Marketplace connector integration, there are several ways to troubleshoot the issue. Follow the troubleshooting steps below and contact us if your issue persists.<\/p>\n<h2>Step 1: Check your connector setup<\/h2>\n<p>Make sure that you <a href=\"\/pt\/plugins\/mirakl\/set-up-the-connector\">set up the connector correctly<\/a>.<\/p>\n<h2>Step 2: Check our release notes<\/h2>\n<div class=\"notices green\">\n<p>Coming soon.<\/p>\n<\/div>\n<p>Check if your current error is a known issue in the bundle, and resolved in a later version. You can find the known issues and fixes in our <a href=\"\/pt\/plugins\/release-notes\">release notes<\/a>.<\/p>\n<h2>Step 3: Contact us<\/h2>\n<p>Contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>, and mention <strong>Mirakl<\/strong> in the body of the request. Provide the following information:<\/p>\n<ul>\n<li>Whether the issue occurs in the test or live environment.<\/li>\n<li>Steps to reproduce the issue you are trying to resolve. If you already tried to fix the issue, include those steps as well.<\/li>\n<li>Screenshots and details of any error messages you receive or unexpected behaviour you experience.<\/li>\n<li>Logs: the connector keeps logs for up to two weeks.<\/li>\n<\/ul>\n<p>Our support team can help you with the following:<\/p>\n<ul>\n<li>Account setup:\n<ul>\n<li>Operator emails<\/li>\n<li>Changing the schedule for payouts, account full sync, and account partial sync.<\/li>\n<\/ul><\/li>\n<li>Payouts:\n<ul>\n<li>Restarting failed payouts that have reached the retry limit.<\/li>\n<\/ul><\/li>\n<\/ul>","url":"https:\/\/docs.adyen.com\/pt\/plugins\/mirakl\/troubleshooting","articleFields":{"description":"Troubleshoot your Mirakl Marketplace connector setup.","last_edit_on":"02-10-2023 11:07","feedback_component":true,"filters_component":false,"page_id":"a3e257ad-818c-4757-a553-ed70fa88e543"},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/plugins\/mirakl\/troubleshooting","title":"Troubleshooting","content":"If you are experiencing a problem with your Mirakl Marketplace connector integration, there are several ways to troubleshoot the issue. Follow the troubleshooting steps below and contact us if your issue persists.\nStep 1: Check your connector setup\nMake sure that you set up the connector correctly.\nStep 2: Check our release notes\n\nComing soon.\n\nCheck if your current error is a known issue in the bundle, and resolved in a later version. You can find the known issues and fixes in our release notes.\nStep 3: Contact us\nContact our Support Team, and mention Mirakl in the body of the request. Provide the following information:\n\nWhether the issue occurs in the test or live environment.\nSteps to reproduce the issue you are trying to resolve. If you already tried to fix the issue, include those steps as well.\nScreenshots and details of any error messages you receive or unexpected behaviour you experience.\nLogs: the connector keeps logs for up to two weeks.\n\nOur support team can help you with the following:\n\nAccount setup:\n\nOperator emails\nChanging the schedule for payouts, account full sync, and account partial sync.\n\nPayouts:\n\nRestarting failed payouts that have reached the retry limit.\n\n","type":"page","locale":"pt","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"Plugins","lvl2":"Mirakl","lvl3":"Troubleshooting"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/plugins","lvl2":"https:\/\/docs.adyen.com\/pt\/plugins\/mirakl","lvl3":"\/pt\/plugins\/mirakl\/troubleshooting"},"levels":4,"category":"Plugins","category_color":"green","tags":["Troubleshooting"]}}