{"title":"Salesforce Commerce Cloud troubleshooting","category":"default","creationDate":1704892920,"content":"<p>If you are experiencing a problem with your Salesforce Commerce Cloud Composable Storefront integration, there are several ways how you can troubleshoot the issue yourself. Before you contact our Support Team:<\/p>\n<ul>\n<li>Make sure that you <a href=\"\/pt\/plugins\/salesforce-commerce-cloud\/composable-storefront\/install-and-set-up-the-package\">set up the package correctly<\/a>.<\/li>\n<li>Follow the steps below.<\/li>\n<\/ul>\n<h2>Step 1: Check Logs<\/h2>\n<p>The integration creates different types of logs that you can use for troubleshooting:<\/p>\n<ul>\n<li><strong>Info<\/strong>: an event that is important for business purposes, like a payment status change.<\/li>\n<li><strong>Warn<\/strong>: informs you that something unexpected has occurred in the application, for example an issue, or a situation that disturbs a process.<\/li>\n<li><strong>Error<\/strong>: informs you that something is preventing the Adyen application from performing its operations as usual.<\/li>\n<li><strong>Debug<\/strong>: informs you of the parameters that are being sent.<\/li>\n<\/ul>\n<p>You can view logs in your console, or in the <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=cc.b2c_log_center.htm&amp;type=5\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\"> Salesforce log center <\/a>. Make sure that you can access logs before testing your integration.<\/p>\n<p>The logging functions are in the <a href=\"https:\/\/github.com\/Adyen\/adyen-salesforce-headless-commerce-pwa\/blob\/main\/packages\/adyen-salesforce-pwa\/lib\/api\/models\/logger.js\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">\n  <code>models\/logger.js<\/code>\n<\/a> file.<\/p>\n<p>If no errors are shown in the above logs, you can also check your console logs by inspecting the browser.<\/p>\n<h2>Step 2: Check our release notes<\/h2>\n<p>Check if your current error is a known issue in the package, and resolved in a later version. You can find the known issues and fixes either in our <a href=\"\/pt\/plugins\/release-notes\">release notes<\/a>.<\/p>\n<p>To find out which version of the package you are using:<\/p>\n<ol>\n<li>Log in to your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>.<\/li>\n<li>Go to <strong>Transactions<\/strong> &gt; <strong>Payments<\/strong>, and select the PSP reference of any payment.<br \/>\nThis opens the <strong>Payment Details<\/strong> page.<\/li>\n<li>Go to the <strong>Application Info<\/strong> section.<br \/>\nThe package version is shown under <strong>Payment Device Version<\/strong>.<\/li>\n<\/ol>\n<h2>Step 3: Check open issues in GitHub<\/h2>\n<p>Go to the open issues in our <a href=\"https:\/\/github.com\/Adyen\/adyen-salesforce-headless-commerce-pwa\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">GitHub<\/a>, and see if there is an open issue related to your error. If that is the case, you can leave a comment there to have direct contact with our dev teams.<\/p>\n<h2>Step 4: Contact us<\/h2>\n<p>If the problem still persists after you have followed the above steps, you can either:<\/p>\n<ul>\n<li>Create a GitHub issue if you found a bug.<\/li>\n<li>Contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>, providing your package version and other relevant information, for example screenshots or logs.<\/li>\n<\/ul>","url":"https:\/\/docs.adyen.com\/pt\/plugins\/salesforce-commerce-cloud\/composable-storefront\/troubleshooting","articleFields":{"description":"Troubleshoot your Salesforce Commerce Cloud integration.","parameters":{"plugin_name":"Salesforce Commerce Cloud Composable Storefront","plugin_type":"package"},"last_edit_on":"10-01-2024 14:22","feedback_component":true,"filters_component":false,"decision_tree":"[]","page_id":"56b13e16-eb5f-4e42-9b53-043e404e2c09"},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/plugins\/salesforce-commerce-cloud\/composable-storefront\/troubleshooting","title":"Salesforce Commerce Cloud troubleshooting","content":"If you are experiencing a problem with your Salesforce Commerce Cloud Composable Storefront integration, there are several ways how you can troubleshoot the issue yourself. Before you contact our Support Team:\n\nMake sure that you set up the package correctly.\nFollow the steps below.\n\nStep 1: Check Logs\nThe integration creates different types of logs that you can use for troubleshooting:\n\nInfo: an event that is important for business purposes, like a payment status change.\nWarn: informs you that something unexpected has occurred in the application, for example an issue, or a situation that disturbs a process.\nError: informs you that something is preventing the Adyen application from performing its operations as usual.\nDebug: informs you of the parameters that are being sent.\n\nYou can view logs in your console, or in the  Salesforce log center . Make sure that you can access logs before testing your integration.\nThe logging functions are in the \n  models\/logger.js\n file.\nIf no errors are shown in the above logs, you can also check your console logs by inspecting the browser.\nStep 2: Check our release notes\nCheck if your current error is a known issue in the package, and resolved in a later version. You can find the known issues and fixes either in our release notes.\nTo find out which version of the package you are using:\n\nLog in to your Customer Area.\nGo to Transactions &gt; Payments, and select the PSP reference of any payment.\nThis opens the Payment Details page.\nGo to the Application Info section.\nThe package version is shown under Payment Device Version.\n\nStep 3: Check open issues in GitHub\nGo to the open issues in our GitHub, and see if there is an open issue related to your error. If that is the case, you can leave a comment there to have direct contact with our dev teams.\nStep 4: Contact us\nIf the problem still persists after you have followed the above steps, you can either:\n\nCreate a GitHub issue if you found a bug.\nContact our Support Team, providing your package version and other relevant information, for example screenshots or logs.\n","type":"page","locale":"pt","boost":16,"hierarchy":{"lvl0":"Home","lvl1":"Plugins","lvl2":"Salesforce Commerce Cloud - B2C Commerce","lvl3":"Composable Storefront package","lvl4":"Salesforce Commerce Cloud troubleshooting"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/plugins","lvl2":"https:\/\/docs.adyen.com\/pt\/plugins\/salesforce-commerce-cloud","lvl3":"https:\/\/docs.adyen.com\/pt\/plugins\/salesforce-commerce-cloud\/composable-storefront","lvl4":"\/pt\/plugins\/salesforce-commerce-cloud\/composable-storefront\/troubleshooting"},"levels":5,"category":"Plugins","category_color":"green","tags":["Salesforce","Commerce","Cloud","troubleshooting"]}}