{"title":"Salesforce Order Management System","category":"default","creationDate":1618553400,"content":"<div class=\"additional-info-block output-inline\">\n<div class=\"additional-info-block__body\"><p><img style=\"width: 38px;\" alt=\"\" src=\"\/user\/pages\/docs\/05.plugins\/07.salesforce-order-management-system\/salesforce_logo.svg?decoding=auto&amp;fetchpriority=auto\" \/>&nbsp; <strong>Read more<\/strong><\/p><p>Learn more about <a href=\"https:\/\/www.adyen.com\/partners\/salesforce-order-management-system\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Salesforce Order Management System<\/a> in our Partner Directory.<\/p><\/div><\/div>\n\n<p>The Salesforce Order Management System (OMS) is a single platform for managing orders, customer records, fulfillment, inventory visibility, payments and invoicing, and customer care.<\/p>\n<p>The Adyen Salesforce OMS package is a robust order management and payment processing solution for your ecommerce store. The package is built for flexibility and efficiency, and reduces your time-to-market with Salesforce OMS.<\/p>\n<p>The integration works together with payment solutions provided by:<\/p>\n<ul>\n<li><a href=\"\/pt\/plugins\/salesforce-commerce-cloud\">Salesforce Commerce Cloud<\/a><\/li>\n<\/ul>\n<h2>Features<\/h2>\n<ul>\n<li><strong>Captures<\/strong>: process full and partial captures at any step in your order fulfillment flow. Captures in OMS enable increased flexibility and control when handling payments.<\/li>\n<li><strong>Refunds<\/strong>: initiate full and partial refunds seamlessly in your order processing flow.<\/li>\n<li><strong>Cancellations (Void, Authorization reversal)<\/strong>: process full cancellations for authorized payments, and partial cancellations for orders that have been partially captured and then were fully cancelled. In such a case, only the uncaptured amount is cancelled.<\/li>\n<li><strong>Authorizations<\/strong>: handle credit card authorizations on behalf of shoppers with the <a href=\"\/pt\/plugins\/salesforce-order-management-system\/set-up-oobo\">Order on Behalf Of (OOBO)<\/a> feature.<\/li>\n<li><strong>Pay by Link<\/strong>: accept payments with payment links using the <a href=\"\/pt\/plugins\/salesforce-order-management-system\/set-up-oobo\">OOBO with Pay by Link<\/a> feature.<\/li>\n<\/ul>\n<h2>Supported payment methods<\/h2>\n<p>The supported payment methods for the Adyen Salesforce OMS package includes the supported payment methods for:<\/p>\n<ul>\n<li><a href=\"\/pt\/plugins\/salesforce-commerce-cloud\/supported-payment-methods\">Salesforce Commerce Cloud (SFCC)<\/a><\/li>\n<\/ul>\n<h2>Support levels<\/h2>\n<p>We provide three levels of support for major versions of the plugin:<\/p>\n<ul>\n<li><strong>Level 1<\/strong>: Full support.<\/li>\n<li><strong>Level 2<\/strong>: High priority bug fixes and security updates.<\/li>\n<li><strong>Level 3<\/strong>: Security updates only.<\/li>\n<\/ul>\n<table>\n<thead>\n<tr>\n<th>Major version<\/th>\n<th>Release date<\/th>\n<th>Level 1 support until<\/th>\n<th>Level 2 support until<\/th>\n<th>Level 3 support until<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>V2<\/strong><\/td>\n<td>October 2023<\/td>\n<td>October 2024<\/td>\n<td>March 2025<\/td>\n<td>February 2026<\/td>\n<\/tr>\n<tr>\n<td><strong>V3<\/strong><\/td>\n<td>August 2024<\/td>\n<td>August 2025<\/td>\n<td>February 2026<\/td>\n<td>February 2027<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Get started<\/h2>\n<p>Before you begin to integrate, make sure you have followed the <a href=\"\/pt\/get-started-with-adyen\">Get started with Adyen guide<\/a> to:<\/p>\n<ul>\n<li>Get an overview of the steps needed to accept live payments.<\/li>\n<li>Create your test account.<\/li>\n<\/ul>\n<p>While you wait for your live account credentials, you can start integrating by using your test account:<\/p>\n<ol>\n<li><a href=\"\/pt\/plugins\/salesforce-order-management-system\/install-and-set-up-the-package\">Install and set up the Adyen Salesforce OMS package<\/a> in your sandbox.<\/li>\n<li>(Optional) <a href=\"\/pt\/plugins\/salesforce-order-management-system\/set-up-oobo\">Set up Order on Behalf Of in Salesforce OMS<\/a>.<\/li>\n<\/ol>\n<p>Before going live, follow our <a href=\"\/pt\/plugins\/salesforce-commerce-cloud\/go-live-checklist\/\">SFCC go-live checklist<\/a> to make sure you have got everything set up correctly.<\/p>\n<p>To stay updated on our releases, follow our <a href=\"\/pt\/plugins\/release-notes?plugin=salesforce_order_management_system\">release notes<\/a> and <a href=\"\/pt\/plugins\/salesforce-order-management-system\/upgrade\">upgrade<\/a> when there is a new version.<\/p>\n<h2 id=\"see-also\">See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/plugins\/salesforce-commerce-cloud\"\n                        target=\"_self\"\n                        >\n                    Salesforce Commerce Cloud\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/pt\/plugins\/salesforce-order-management-system","articleFields":{"description":"Use the Adyen Salesforce Order Management System package to manage your orders. ","feedback_component":true,"next_steps":[{"title":"Install and set up the package","description":"Install the package, and configure it in Salesforce OMS.","url":"\/plugins\/salesforce-order-management-system\/install-and-set-up-the-package","required":true},{"title":"Set up Order on Behalf Of in Salesforce","description":"Enable the OOBO feature in Salesforce and allow your customer service representatives to place orders on behalf of your shoppers.","url":"\/plugins\/salesforce-order-management-system\/set-up-oobo","required":false}],"last_edit_on":"13-10-2023 16:52","filters_component":false,"page_id":"8c40fd59-9e29-4119-9f5b-6dce3914e978","decision_tree":"[]"},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/plugins\/salesforce-order-management-system","title":"Salesforce Order Management System","content":"\n&nbsp; Read moreLearn more about Salesforce Order Management System in our Partner Directory.\n\nThe Salesforce Order Management System (OMS) is a single platform for managing orders, customer records, fulfillment, inventory visibility, payments and invoicing, and customer care.\nThe Adyen Salesforce OMS package is a robust order management and payment processing solution for your ecommerce store. The package is built for flexibility and efficiency, and reduces your time-to-market with Salesforce OMS.\nThe integration works together with payment solutions provided by:\n\nSalesforce Commerce Cloud\n\nFeatures\n\nCaptures: process full and partial captures at any step in your order fulfillment flow. Captures in OMS enable increased flexibility and control when handling payments.\nRefunds: initiate full and partial refunds seamlessly in your order processing flow.\nCancellations (Void, Authorization reversal): process full cancellations for authorized payments, and partial cancellations for orders that have been partially captured and then were fully cancelled. In such a case, only the uncaptured amount is cancelled.\nAuthorizations: handle credit card authorizations on behalf of shoppers with the Order on Behalf Of (OOBO) feature.\nPay by Link: accept payments with payment links using the OOBO with Pay by Link feature.\n\nSupported payment methods\nThe supported payment methods for the Adyen Salesforce OMS package includes the supported payment methods for:\n\nSalesforce Commerce Cloud (SFCC)\n\nSupport levels\nWe provide three levels of support for major versions of the plugin:\n\nLevel 1: Full support.\nLevel 2: High priority bug fixes and security updates.\nLevel 3: Security updates only.\n\n\n\n\nMajor version\nRelease date\nLevel 1 support until\nLevel 2 support until\nLevel 3 support until\n\n\n\n\nV2\nOctober 2023\nOctober 2024\nMarch 2025\nFebruary 2026\n\n\nV3\nAugust 2024\nAugust 2025\nFebruary 2026\nFebruary 2027\n\n\n\nGet started\nBefore you begin to integrate, make sure you have followed the Get started with Adyen guide to:\n\nGet an overview of the steps needed to accept live payments.\nCreate your test account.\n\nWhile you wait for your live account credentials, you can start integrating by using your test account:\n\nInstall and set up the Adyen Salesforce OMS package in your sandbox.\n(Optional) Set up Order on Behalf Of in Salesforce OMS.\n\nBefore going live, follow our SFCC go-live checklist to make sure you have got everything set up correctly.\nTo stay updated on our releases, follow our release notes and upgrade when there is a new version.\nSee also\n\n\n                    Salesforce Commerce Cloud\n                \n","type":"page","locale":"pt","boost":18,"hierarchy":{"lvl0":"Home","lvl1":"Plugins","lvl2":"Salesforce Order Management System"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/plugins","lvl2":"\/pt\/plugins\/salesforce-order-management-system"},"levels":3,"category":"Plugins","category_color":"green","tags":["Salesforce","Order","Management","System"]},"articleFiles":{"salesforce_logo.svg":"<img style=\"width: 38px;\" alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/05.plugins\/07.salesforce-order-management-system\/salesforce_logo.svg?decoding=auto&amp;fetchpriority=auto\" \/>"}}