{"title":"Accessibility mode from the terminal","category":"default","creationDate":1776961627,"content":"<p>For shoppers with visual impairments, you can activate accessibility mode to ensure the terminal provides audio instructions during the payment. You can activate accessibility mode from the terminal in two ways:<\/p>\n<ul>\n<li><a href=\"#activate-accessibility-mode-through-the-terminal-audio-jack-socket\">Through the terminal audio jack socket:<\/a> activate the accessibility mode on your terminal by plugging the headphones into the audio jack socket on the terminal.<\/li>\n<li><a href=\"#activate-accessibility-mode-with-the-accessibility-button\">With the accessibility button:<\/a> activate the accessibility mode by selecting accessibility icon <img style=\"width: 18px;\" alt=\"\" src=\"\/user\/pages\/docs\/03.point-of-sale\/50.android-terminals\/10.accessibility-mode\/accessibility-from-terminal\/accessibility.svg?decoding=auto&amp;fetchpriority=auto\" \/> on your terminal.<\/li>\n<li><a href=\"\/pt\/point-of-sale\/android-terminals\/accessibility-mode\/accessibility-from-terminal#activate-accessibility-mode-with-the-pin-pad\">On the terminal PIN pad:<\/a> activate the mode by pressing a specific key on the terminal PIN pad.<\/li>\n<\/ul>\n<h2>Requirements<\/h2>\n<p>Before you begin, take into account the following requirements, limitations, and preparations.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Requirement<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"><strong>Integration type<\/strong><\/td>\n<td style=\"text-align: left;\">A <a href=\"\/pt\/point-of-sale\/design-your-integration\/terminal-api\">Terminal API integration<\/a> with payment terminals or a <a href=\"\/pt\/point-of-sale\/standalone\">Standalone solution<\/a>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Hardware<\/strong><\/td>\n<td style=\"text-align: left;\">Android payment terminals. <br> Accessibility mode is supported on the following models: <ul><li markdown=\"1\">On software version 1.117 or later: AMS1, S1F2, S1F2L, S1E2L, S1U2.<\/li><li markdown=\"1\">On software version 1.124 or later: P630, M450, SFO1. <\/ul><\/li> Optional harware: <ul><li markdown=\"1\">A pair of headphones that can be used with a 3.5mm audio jack (S1F2, S1F2L, S1E2L) or a USB-C jack (AMS1 and S1U2).<\/li><li markdown=\"1\">Accessibility mode can be activated only by using the <a href=\"#accessibility-mode-PIN-pad\">pysical PIN pad<\/a> on the P630 terminal model. <\/ul><\/li><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Limitations<\/strong><\/td>\n<td style=\"text-align: left;\">Accessibility mode does not support: <ul><li markdown=\"1\">Tipping<\/li><li markdown=\"1\">Giving<\/li><li markdown=\"1\">Signature as a cardholder verification method<\/li><li markdown=\"1\">The following languages: Estonian, Latvian, Icelandic, and Lithuanian.<\/ul><\/li><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Setup steps<\/strong><\/td>\n<td style=\"text-align: left;\">Contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>: <ul><li markdown=\"1\">Ask them to configure the accessibility mode.<\/li><li markdown=\"1\">Tell them if you want to extend the default timeout for the payment screens (2 minutes) and the PIN entry screen (5 minutes).<\/ul><\/li><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>How it works<\/h2>\n<ol>\n<li>You start a transaction as you normally do.<\/li>\n<li>You activate the accessible mode by:\n<ul>\n<li>Plugging in a pair of headphones into the terminal's audio jack.<\/li>\n<li>Selecting the accessibility icon.<\/li>\n<li>Pressing and holding the <strong>5<\/strong> key on the terminal's physical PIN pad.\n<div class=\"notices green\">\n<p>When the terminal is in accessibility mode, the timeout period is extended to give the shopper time to listen to the audio instructions.<\/p>\n<\/div><\/li>\n<\/ul><\/li>\n<li>The terminal reads out the text shown on the terminal screen, and instructs the shopper on how to present their payment card.<\/li>\n<li>The shopper presents their card to complete the payment.<\/li>\n<\/ol>\n<h2>Activate accessibility mode through the terminal audio jack socket<\/h2>\n<p>It is possible to activate accessibility mode through the audio jacket at any step of the transaction. You cannot activate or deactivate accessibility mode, when the terminal shows the PIN entry screen.<\/p>\n<p>To activate accessibility mode with the headphones:<\/p>\n<ol>\n<li>Start a transaction.<\/li>\n<li>Plug a pair of headphones into the terminal's audio jack socket.<\/li>\n<\/ol>\n<p>Audio guidance continues through the terminal speakers if the shopper unplugs the headphones during a transaction. The terminal exits the accessibility mode after a successful or canceled payment.<\/p>\n<h2>Activate accessibility mode with the accessibility button<\/h2>\n<p>After the accessibility mode is configured on your terminal, a member of your staff or shopper can activate the accessibility mode by selecting the accessibility icon <img style=\"width: 18px;\" alt=\"\" src=\"\/user\/pages\/docs\/03.point-of-sale\/50.android-terminals\/10.accessibility-mode\/accessibility-from-terminal\/accessibility.svg?decoding=auto&amp;fetchpriority=auto\" \/>. The icon is not present on the PIN entry screen.<\/p>\n<p>To activate accessibility mode with the accessibility button:<\/p>\n<ol>\n<li>Start a transaction.<\/li>\n<li>Select the accessibility icon <img style=\"width: 18px;\" alt=\"\" src=\"\/user\/pages\/docs\/03.point-of-sale\/50.android-terminals\/10.accessibility-mode\/accessibility-from-terminal\/accessibility.svg?decoding=auto&amp;fetchpriority=auto\" \/>.<\/li>\n<\/ol>\n<p>To revert the accessibility mode to normal mode, select the accessibility icon and, then double tap on the screen. The terminal exits the accessibility mode after a successful or canceled payment.<\/p>\n<h2 id=\"accessibility-mode-PIN-pad\">Activate accessibility mode using the PIN pad<\/h2>\n<p>On terminals with a physical PIN pad, such as P630 and M450, it is also possible to activate the accessibility mode using the physical PIN pad. A member of your staff or shopper can activate the accessibility mode by pressing and holding the <strong>5<\/strong> key on the terminal PIN pad. You cannot activate or deactivate accessibility mode, when the terminal shows the PIN entry screen.<\/p>\n<p>To activate accessibility mode using the PIN pad:<\/p>\n<ol>\n<li>Start a transaction.<\/li>\n<li>Press and hold the <strong>5<\/strong> key on the payment terminal PIN pad.<\/li>\n<\/ol>\n<p>To revert the accessibility mode to normal mode, press and hold the <strong>5<\/strong> key on the physical PIN pad again. The terminal exits the accessibility mode after a successful or canceled payment.<\/p>\n<h2>See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/point-of-sale\/android-terminals\/accessibility-mode\/accessibility-from-pos\"\n                        target=\"_self\"\n                        >\n                    Accessibility mode from the POS app\n                <\/a><\/li><li><a href=\"\/point-of-sale\/basic-tapi-integration\/make-a-payment\"\n                        target=\"_self\"\n                        >\n                    Make a payment\n                <\/a><\/li><li><a href=\"\/point-of-sale\/standalone\"\n                        target=\"_self\"\n                        >\n                    Standalone solution\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/android-terminals\/accessibility-mode\/accessibility-from-terminal","articleFields":{"description":"Learn how to make the terminal read out instructions to make accessible payments for visually impaired shoppers from your terminal.","feedback_component":true,"filters_component":false,"robots":"noindex,nofollow","last_edit_on":"27-05-2025 17:16","decision_tree":"[]","page_id":"e9aaacbd-115d-4105-b36b-2eef7e349cf2"},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/android-terminals\/accessibility-mode\/accessibility-from-terminal","title":"Accessibility mode from the terminal","content":"For shoppers with visual impairments, you can activate accessibility mode to ensure the terminal provides audio instructions during the payment. You can activate accessibility mode from the terminal in two ways:\n\nThrough the terminal audio jack socket: activate the accessibility mode on your terminal by plugging the headphones into the audio jack socket on the terminal.\nWith the accessibility button: activate the accessibility mode by selecting accessibility icon  on your terminal.\nOn the terminal PIN pad: activate the mode by pressing a specific key on the terminal PIN pad.\n\nRequirements\nBefore you begin, take into account the following requirements, limitations, and preparations.\n\n\n\nRequirement\nDescription\n\n\n\n\nIntegration type\nA Terminal API integration with payment terminals or a Standalone solution.\n\n\nHardware\nAndroid payment terminals.  Accessibility mode is supported on the following models: On software version 1.117 or later: AMS1, S1F2, S1F2L, S1E2L, S1U2.On software version 1.124 or later: P630, M450, SFO1.  Optional harware: A pair of headphones that can be used with a 3.5mm audio jack (S1F2, S1F2L, S1E2L) or a USB-C jack (AMS1 and S1U2).Accessibility mode can be activated only by using the pysical PIN pad on the P630 terminal model. \n\n\nLimitations\nAccessibility mode does not support: TippingGivingSignature as a cardholder verification methodThe following languages: Estonian, Latvian, Icelandic, and Lithuanian.\n\n\nSetup steps\nContact our Support Team: Ask them to configure the accessibility mode.Tell them if you want to extend the default timeout for the payment screens (2 minutes) and the PIN entry screen (5 minutes).\n\n\n\nHow it works\n\nYou start a transaction as you normally do.\nYou activate the accessible mode by:\n\nPlugging in a pair of headphones into the terminal's audio jack.\nSelecting the accessibility icon.\nPressing and holding the 5 key on the terminal's physical PIN pad.\n\nWhen the terminal is in accessibility mode, the timeout period is extended to give the shopper time to listen to the audio instructions.\n\n\nThe terminal reads out the text shown on the terminal screen, and instructs the shopper on how to present their payment card.\nThe shopper presents their card to complete the payment.\n\nActivate accessibility mode through the terminal audio jack socket\nIt is possible to activate accessibility mode through the audio jacket at any step of the transaction. You cannot activate or deactivate accessibility mode, when the terminal shows the PIN entry screen.\nTo activate accessibility mode with the headphones:\n\nStart a transaction.\nPlug a pair of headphones into the terminal's audio jack socket.\n\nAudio guidance continues through the terminal speakers if the shopper unplugs the headphones during a transaction. The terminal exits the accessibility mode after a successful or canceled payment.\nActivate accessibility mode with the accessibility button\nAfter the accessibility mode is configured on your terminal, a member of your staff or shopper can activate the accessibility mode by selecting the accessibility icon . The icon is not present on the PIN entry screen.\nTo activate accessibility mode with the accessibility button:\n\nStart a transaction.\nSelect the accessibility icon .\n\nTo revert the accessibility mode to normal mode, select the accessibility icon and, then double tap on the screen. The terminal exits the accessibility mode after a successful or canceled payment.\nActivate accessibility mode using the PIN pad\nOn terminals with a physical PIN pad, such as P630 and M450, it is also possible to activate the accessibility mode using the physical PIN pad. A member of your staff or shopper can activate the accessibility mode by pressing and holding the 5 key on the terminal PIN pad. You cannot activate or deactivate accessibility mode, when the terminal shows the PIN entry screen.\nTo activate accessibility mode using the PIN pad:\n\nStart a transaction.\nPress and hold the 5 key on the payment terminal PIN pad.\n\nTo revert the accessibility mode to normal mode, press and hold the 5 key on the physical PIN pad again. The terminal exits the accessibility mode after a successful or canceled payment.\nSee also\n\n\n                    Accessibility mode from the POS app\n                \n                    Make a payment\n                \n                    Standalone solution\n                \n","type":"page","locale":"pt","boost":16,"hierarchy":{"lvl0":"Home","lvl1":"Terminais","lvl2":"Android terminals","lvl3":"Accessibility mode on Android terminals","lvl4":"Accessibility mode from the terminal"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/android-terminals","lvl3":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/android-terminals\/accessibility-mode","lvl4":"\/pt\/point-of-sale\/android-terminals\/accessibility-mode\/accessibility-from-terminal"},"levels":5,"category":"In-person payments","category_color":"green","tags":["Accessibility","terminal"]},"articleFiles":{"accessibility.svg":"<img style=\"width: 18px;\" alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/50.android-terminals\/10.accessibility-mode\/accessibility-from-terminal\/accessibility.svg?decoding=auto&amp;fetchpriority=auto\" \/>"}}