\n FAQs: Refunds\n <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/basic-tapi-integration\/refund-payment\/referenced","articleFields":{"description":"Issue a point-of-sale refund connected to the original payment.","feedback_component":true,"type":"page","_expandable":{"operations":""},"status":"current","filters_component":false,"decision_tree":"[]","page_id":"982dae17-ae4f-4863-9456-97023a17e372","last_edit_on":"22-01-2025 13:28"},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/basic-tapi-integration\/refund-payment\/referenced","title":"Referenced refund","content":"To return funds to a shopper after a payment is approved, you need to refund the payment. Referenced refunds are connected to the original payment, using the unique identifier of that payment.\nWhen you make a POS payment, the Terminal API response returns the transaction identifier of the payment in the format tenderReference.pspReference. To make a referenced refund, you specify this transaction identifier in your refund request. This lets us validate the refund against the original payment, to ensure that it hasn't already been refunded.\nYou can make a:\n\nFull refund to return the total value of the purchase to the shopper.\nPartial refund to return part of the purchase to the shopper. For example, when a shopper returns one of the items they purchased. You can also make multiple partial refunds. For example, when a shopper returns several items at different times.\n\nRequirements\n\n\n\nRequirement\nDescription\n\n\n\n\nIntegration type\nA Terminal API integration with payment terminals or with a Mobile solution.\n\n\nWebhooks\nSubscribe to the following webhook: CANCEL_OR_REFUND webhook\n\n\nLimitations\nTake into account the following limitations for refunding an offline payment when back online in a Mobile solution: This type of refund is only supported in a iOS Mobile solution.Store and Forward offline payments for Tap to Pay on iPhone is currently only supported in the US.\n\n\nSetup steps\nOptionally, set up offline payments to be able to refund an offline payment when back online.\n\n\n\nMake a referenced refund\nSelect a tab to see the parameters that you need to specify for a full referenced refund, or a partial referenced refund.\n\n\n \n \n \n \n\n\n\n\nRefund an offline payment when back online\nWhen there is a temporary loss of internet connectivity, you can continue making point-of-sale payments. This is referred to as offline payments. The response for an offline payment does not include a PSP reference because PSP references are generated on the plataforma de pagamentos da Adyen, and that could not be reached due to the loss of internet connectivity.\nIf you need to refund such a payment when your integration is back online, you need to accommodate the fact that the PSP reference is missing from the offline payment response.\nThere are two options:\n\n\nUse the PSP reference from the webhook.\nFind the PSP reference of the offline payment in the standard webhook that you received (or in your Customer Area). You can then make a regular referenced refund using the PSP reference. \n\n\nUse the tender reference from the offline payment response.\nPayment terminals generate a tender reference for each payment. To make a referenced refund of an offline payment, you provide the tender reference and the date of the offline payment. In most cases you also need to know the unique identifier of the terminal that processed the payment. See the tabs below for details.\n\n\nIf you make a referenced refund using the tender reference before the offline payment has been processed, the request is queued and retried by the Adyen platform. The payment status then changes from Authorised to Cancelled, because no funds have been transferred yet. If the payment status is Sent for Settle before the referenced refund is made, the payment status changes to Refunded.\n\n\n \n \n \n \n\n\nRefund an ecommerce payment\nAn ecommerce payment does have a PSP reference, but the tender reference is missing because it is generated by the terminal. To refund an ecommerce payment, you need to know the PSP reference, the date, and the currency of the original payment.\n\n\n \n \n \n \n\n\nSee also\n\n\n Outcome of a refund\n \n Making refunds while offline\n \n FAQs: Refunds\n \n","type":"page","locale":"pt","boost":16,"hierarchy":{"lvl0":"Home","lvl1":"Terminais","lvl2":"Implement the payment flow","lvl3":"Reembolsar um pagamento","lvl4":"Referenced refund"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/basic-tapi-integration","lvl3":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/basic-tapi-integration\/refund-payment","lvl4":"\/pt\/point-of-sale\/basic-tapi-integration\/refund-payment\/referenced"},"levels":5,"category":"In-person payments","category_color":"green","tags":["Referenced","refund"]},"articleFiles":{"WaitingScreen.png":"![\"\"](\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/05.basic-tapi-integration\/05.refund-payment\/01.referenced\/WaitingScreen.png\")
","full-sample_0.json":"full-sample_0.json<\/p>","partial-sample_1.json":"
partial-sample_1.json<\/p>"}}