{"title":"Menus and passcodes","category":"default","creationDate":1713527580,"content":"

Your payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.<\/p>\n

This page describes how to manage passcodes and how to use some specific menus, and gives an overview of the menus on Android terminals and non-Android terminals.<\/p>\n

Requirements<\/h2>\n

Before you begin, take into account the following requirements, limitations, and preparations.<\/p>\n\n\n\n\n\n\n\n\n\n\n
Requirement<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
Integration type<\/strong><\/td>\nA Terminal API integration<\/a> using payment terminals, or a Standalone solution<\/a>.<\/td>\n<\/tr>\n
API credentials<\/a><\/strong><\/td>\nTo manage passcodes using API requests, you need the Management API\u2014Terminal Advanced settings read and write<\/strong> role, because passcodes are considered sensitive settings<\/a>.<\/td>\n<\/tr>\n
Customer Area roles<\/a><\/strong><\/td>\nTo manage passcodes in the Customer Area, you need the Merchant POS Terminal Management Admin<\/strong> role.<\/td>\n<\/tr>\n
Hardware<\/strong><\/td>\nAndroid terminals or Verifone Engage non-Android terminals.<\/td>\n<\/tr>\n
Limitations<\/strong><\/td>\nThe Apps menu<\/a> is only available on the Android terminal models S1U2 and S1E2L with software version 1.103 and later.<\/td>\n<\/tr>\n
Setup steps<\/strong><\/td>\nTo be able to use airplane mode, contact our Support Team<\/a>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Passcodes<\/h2>\n

When operating a payment terminal, users may need to enter the following passcodes.<\/p>\n\n\n\n\n\n\n\n\n
Passcode<\/th>\nAccess<\/th>\n<\/tr>\n<\/thead>\n
Admin & Settings<\/strong><\/td>\nSettings related to apps (on some Android terminals), configuration, network, software version, powering off (on non-Android terminals).<\/td>\n<\/tr>\n
Transactions<\/strong><\/td>\nSettings related to transaction history and totals on an Android terminal. Starting a special transaction when used as a standalone terminal.<\/td>\n<\/tr>\n
Refunds<\/strong><\/td>\nStarting a refund when used as a standalone terminal.<\/td>\n<\/tr>\n
Screen lock<\/strong><\/td>\nUnlocking the terminal screen after a period of inactivity. This is only available on Android terminals.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

The following animation illustrates how passcodes are entered on a terminal.<\/p>\n

View and update passcodes<\/h2>\n

You can view and update passcodes<\/a> in your Customer Area or with an API call. With both methods, you can manage passcodes at the company, merchant, store, or terminal level.<\/p>\n

Passcodes defined at a certain level propagate to all terminals at and under that level. But settings defined at a lower level replace values inherited from a higher level.<\/p>\n

Unattended Android terminals must not have a screen lock. If a screen lock passcode is set at a higher level, you need to check on individual unattended Android terminals that the screen lock is disabled.<\/p>\n\n

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Use Airplane mode<\/h2>\n

For the airline industry the payment terminal has an airplane mode. When preparing for take-off, turning on airplane mode is the quickest way to turn off all cellular and other network connections on the terminal.<\/p>\n

When you turn airplane mode off again, the previous connections are restored.<\/p>\n

Enable airplane mode<\/h3>\n

To be able to use airplane mode, contact our Support Team<\/a> and ask them to enable this feature. The Network<\/strong> menu on the terminal will then include an Airplane mode<\/strong> option.<\/p>\n

Turn airplane mode on\/off<\/h3>\n

To turn on airplane mode:<\/p>\n

    \n
  1. On the terminal, select Settings<\/strong> > Network<\/strong>.<\/li>\n
  2. Enter the Admin & Settings passcode.<\/li>\n
  3. In the Network<\/strong> menu, turn on the Airplane mode<\/strong> toggle.
    \nAll connections (Wi-Fi, Bluetooth, and Cellular) are now Off<\/em>.<\/li>\n<\/ol>\n

    To turn off airplane mode:<\/p>\n

      \n
    1. On the terminal, select Settings<\/strong> > Network<\/strong>.<\/li>\n
    2. Enter the Admin & Settings passcode.<\/li>\n
    3. In the Network<\/strong> menu, turn off the Airplane mode<\/strong> toggle.
      \nAll previous connections (Wi-Fi, Bluetooth, and Cellular) are now restored.<\/li>\n<\/ol>\n

      Use the Android App menu<\/h2>\n

      On specific Android payment terminal models, the Settings<\/strong> menu has options to manage the performance of your Android apps. You can, for example, force quit an unresponsive app, or clear the cache and storage of an app.<\/p>\n

        \n
      1. Go to Settings<\/strong> > Apps<\/strong>.<\/li>\n
      2. Enter the Admin & Settings passcode.<\/li>\n
      3. Select an app from the list.<\/li>\n
      4. Select on of the following actions:\n