{"title":"Run hardware tests","category":"default","creationDate":1776961627,"content":"<p>On the payment terminal, you can run tests to verify the state of the:<\/p>\n<ul>\n<li>Chip card reader.<\/li>\n<li>Magnetic swipe reader.<\/li>\n<li>Keypad (on terminal models that have a physical keypad).<\/li>\n<li>NFC antenna for contactless payments.<\/li>\n<\/ul>\n<p>When you start a test, the display shows instructions and animated illustrations to explain how to carry out the test (see the <a href=\"#example-test\">example<\/a>). During the keypad test, the key beeps will sound at the standard volume. After the test, the terminal will return to using the volume that is configured for the terminal.<\/p>\n<p>Test results are added to the terminal log, and sent to our back end during the automatic maintenance call.<\/p>\n<h2>Requirements<\/h2>\n<p>Before you begin, take into account the following requirements and limitations.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Requirement<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"><strong>Integration type<\/strong><\/td>\n<td style=\"text-align: left;\">A <a href=\"\/pt\/point-of-sale\/get-started\">Terminal API integration<\/a> or <a href=\"\/pt\/point-of-sale\/standalone\">Standalone solution<\/a> using Adyen payment terminals.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Hardware<\/strong><\/td>\n<td style=\"text-align: left;\">This feature is available on all non-legacy terminal models.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Test the terminal hardware<\/h2>\n<ol>\n<li>\n<p>On the payment terminal, go to the <strong>Hardware diagnostics<\/strong> menu:<\/p>\n<ul>\n<li>Select <strong>Settings<\/strong> &gt; <strong>Diagnostics<\/strong> and scroll down to the <strong>Hardware<\/strong> section.<\/li>\n<li>On <em>non-Android<\/em> terminal models that use the <a href=\"\/pt\/point-of-sale\/menu-access#old-menu-structure\">old menu structure<\/a> and have a keypad, select the star key <i class=\"adl-icon-star-outline icon\"><\/i> and then <strong>Confirm<\/strong> <strong><img alt=\"\" src=\"\/images\/e\/1\/f\/d\/f\/e1fdf2ab953d26666e876b743ce54acaa22e7206-confirm2x.png\" \/><\/strong>.<\/li>\n<li>On <em>non-Android<\/em> terminal models that use the <a href=\"\/pt\/point-of-sale\/menu-access#old-menu-structure\">old menu structure<\/a> and do not have a keypad, select the <strong>Menu<\/strong> button <img alt=\"\" src=\"\/user\/pages\/reuse\/image-library\/buttons\/apps-menu\/apps.svg?decoding=auto&amp;fetchpriority=auto\" \/> and then <strong>Hardware diagnostics<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Select the test that you want to run.<br \/>\nA green <span style=\"color: green;\"><i class=\"adl-icon-circle-filled\"><\/i><\/span> or red <span style=\"color: red;\"><i class=\"adl-icon-circle-filled\"><\/i><\/span> circle shown next to a test indicates the result of the previous time that the test was carried out.<\/p>\n<\/li>\n<li>\n<p>On <em>non-Android<\/em> terminals, you need to select the arrow <img style=\"width: 40px;\" alt=\"\" src=\"\/user\/pages\/docs\/03.point-of-sale\/52.pos-troubleshooting\/04.hardware-tests\/bttn-round-icon.svg?decoding=auto&amp;fetchpriority=auto\" \/> to start the test.<\/p>\n<\/li>\n<li>\n<p>Follow the on-screen instructions to carry out the test.<\/p>\n<div class=\"notices yellow\">\n<p>If the terminal becomes unresponsive during the test, select the <strong>Report issue<\/strong> button. This logs the issue on the terminal, stops the test, and shows the menu again.<\/p>\n<\/div>\n<p>The display shows the test result and returns to the menu.<\/p>\n<\/li>\n<li>\n<p>In the <strong>Hardware diagnostics<\/strong> menu, check the result icon that appears next to the name of the test:<\/p>\n<ul>\n<li>A green circle <span style=\"color: green;\"><i class=\"adl-icon-circle-filled\"><\/i><\/span> indicates the hardware component is fine.<\/li>\n<li>A red circle <span style=\"color: red;\"><i class=\"adl-icon-circle-filled\"><\/i><\/span> indicates the test failed.<br \/>\nIf you are sure that you carried out the test correctly, report the failed hardware test to our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3>Example test<\/h3>\n<p>The following video shows testing the NFC antenna:<\/p>\n<iframe src=\"https:\/\/player.vimeo.com\/video\/695693462\" width=\"640\" height=\"360\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen><\/iframe>\n<h2>Send a diagnostic report<\/h2>\n<p>If your payment terminal is malfunctioning, you can send a diagnostic report to Adyen so we can use the information from the logs to improve our software.<\/p>\n<ol>\n<li>\n<p>On the payment terminal, go to the <strong>Hardware diagnostics<\/strong> menu.<\/p>\n<ul>\n<li>Select <strong>Settings<\/strong> and then <strong>Diagnostics<\/strong>.<\/li>\n<li>On <em>non-Android<\/em> terminal models that use the <a href=\"\/pt\/point-of-sale\/menu-access#old-menu-structure\">old menu structure<\/a> and have a keypad, select the star key <i class=\"adl-icon-star-outline icon\"><\/i> and then <strong>Confirm<\/strong> <strong><img alt=\"\" src=\"\/images\/e\/1\/f\/d\/f\/e1fdf2ab953d26666e876b743ce54acaa22e7206-confirm2x.png\" \/><\/strong>.<\/li>\n<li>On <em>non-Android<\/em> terminal models that use the <a href=\"\/pt\/point-of-sale\/menu-access#old-menu-structure\">old menu structure<\/a> and do not have a keypad, select the <strong>Menu<\/strong> button <img alt=\"\" src=\"\/user\/pages\/reuse\/image-library\/buttons\/apps-menu\/apps.svg?decoding=auto&amp;fetchpriority=auto\" \/> and then <strong>Hardware diagnostics<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Under <strong>Diagnostic report<\/strong>, select <strong>Send report<\/strong>.<br \/>\nThe payment terminal creates a log file and sends it to Adyen.<\/p>\n<\/li>\n<\/ol>\n<p>After you send a report, the terminal will not let you send another report for the next 5 minutes. This prevents multiple reports with the same diagnostic logs.<\/p>\n<h2>See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/point-of-sale\/pos-troubleshooting\/connection-tests\"\n                        target=\"_self\"\n                        >\n                    Run connection tests from the terminal\n                <\/a><\/li><li><a href=\"\/point-of-sale\/pos-troubleshooting\"\n                        target=\"_self\"\n                        >\n                    Troubleshoot terminals\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/pos-troubleshooting\/hardware-tests","articleFields":{"description":"On the terminal, check the state of its hardware components.","feedback_component":true,"last_edit_on":"22-02-2021 18:32"},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/pos-troubleshooting\/hardware-tests","title":"Run hardware tests","content":"On the payment terminal, you can run tests to verify the state of the:\n\nChip card reader.\nMagnetic swipe reader.\nKeypad (on terminal models that have a physical keypad).\nNFC antenna for contactless payments.\n\nWhen you start a test, the display shows instructions and animated illustrations to explain how to carry out the test (see the example). During the keypad test, the key beeps will sound at the standard volume. After the test, the terminal will return to using the volume that is configured for the terminal.\nTest results are added to the terminal log, and sent to our back end during the automatic maintenance call.\nRequirements\nBefore you begin, take into account the following requirements and limitations.\n\n\n\nRequirement\nDescription\n\n\n\n\nIntegration type\nA Terminal API integration or Standalone solution using Adyen payment terminals.\n\n\nHardware\nThis feature is available on all non-legacy terminal models.\n\n\n\nTest the terminal hardware\n\n\nOn the payment terminal, go to the Hardware diagnostics menu:\n\nSelect Settings &gt; Diagnostics and scroll down to the Hardware section.\nOn non-Android terminal models that use the old menu structure and have a keypad, select the star key  and then Confirm .\nOn non-Android terminal models that use the old menu structure and do not have a keypad, select the Menu button  and then Hardware diagnostics.\n\n\n\nSelect the test that you want to run.\nA green  or red  circle shown next to a test indicates the result of the previous time that the test was carried out.\n\n\nOn non-Android terminals, you need to select the arrow  to start the test.\n\n\nFollow the on-screen instructions to carry out the test.\n\nIf the terminal becomes unresponsive during the test, select the Report issue button. This logs the issue on the terminal, stops the test, and shows the menu again.\n\nThe display shows the test result and returns to the menu.\n\n\nIn the Hardware diagnostics menu, check the result icon that appears next to the name of the test:\n\nA green circle  indicates the hardware component is fine.\nA red circle  indicates the test failed.\nIf you are sure that you carried out the test correctly, report the failed hardware test to our Support Team.\n\n\n\nExample test\nThe following video shows testing the NFC antenna:\n\nSend a diagnostic report\nIf your payment terminal is malfunctioning, you can send a diagnostic report to Adyen so we can use the information from the logs to improve our software.\n\n\nOn the payment terminal, go to the Hardware diagnostics menu.\n\nSelect Settings and then Diagnostics.\nOn non-Android terminal models that use the old menu structure and have a keypad, select the star key  and then Confirm .\nOn non-Android terminal models that use the old menu structure and do not have a keypad, select the Menu button  and then Hardware diagnostics.\n\n\n\nUnder Diagnostic report, select Send report.\nThe payment terminal creates a log file and sends it to Adyen.\n\n\nAfter you send a report, the terminal will not let you send another report for the next 5 minutes. This prevents multiple reports with the same diagnostic logs.\nSee also\n\n\n                    Run connection tests from the terminal\n                \n                    Troubleshoot terminals\n                \n","type":"page","locale":"pt","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"Terminais","lvl2":"Solu\u00e7\u00e3o de problemas","lvl3":"Run hardware tests"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/pos-troubleshooting","lvl3":"\/pt\/point-of-sale\/pos-troubleshooting\/hardware-tests"},"levels":4,"category":"In-person payments","category_color":"green","tags":["hardware","tests"]},"articleFiles":{"bttn-round-icon.svg":"<img style=\"width: 40px;\" alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/52.pos-troubleshooting\/04.hardware-tests\/bttn-round-icon.svg?decoding=auto&amp;fetchpriority=auto\" \/>","HWdiagnostics-chip-card-reader.gif":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/52.pos-troubleshooting\/04.hardware-tests\/HWdiagnostics-chip-card-reader.gif\" \/>"}}