{"title":"O terminal liga","category":"default","creationDate":1554119040,"content":"<h3>Qual o tipo de problema em seu terminal?<\/h3>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" >\n<a href=\"\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/cellular.svg\"><h6 class=\"next-steps__title\">N\u00e3o conecta \u00e0 rede<\/h6><p>O terminal mostra \"Network not connected\" ou similar.<\/p><\/p><\/a><a href=\"\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/one-time-password\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/lock.svg\"><h6 class=\"next-steps__title\">Senha de uso \u00fanico (One time password)<\/h6><p>O terminal mostra \"One time password.\"<\/p><\/p><\/a><a href=\"\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/boarding\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/checkmark.svg\"><h6 class=\"next-steps__title\">Ative o terminal terminal<\/h6><p>O terminal mostra \"Board the terminal\" ou outra mensagem sobre ativa\u00e7\u00e3o.<\/p><\/p><\/a><a href=\"\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/admin-pin\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/user-admin-pin.svg\"><h6 class=\"next-steps__title\">PIN de administrador<\/h6><p>O terminal mostra \"Admin PIN.\"<\/p><\/p><\/a><\/div>\n\n<div class=\"next-steps\" id=\"next-steps\" >\n<a href=\"\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/battery-problems\" class=\"next-steps__step\" style=\"width:29%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/battery-wrong.svg\"><h6 class=\"next-steps__title\">Bateria<\/h6><p>A bateria est\u00e1 com problemas.<\/p><\/p><\/a><a href=\"\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/payment-failure\" class=\"next-steps__step\" style=\"width:29%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/credit-card-lock.svg\"><h6 class=\"next-steps__title\">Falha em um pagamento<\/h6><p>Um pagamento est\u00e1 falhando ou um cart\u00e3o foi recusado.<\/p><\/p><\/a><a href=\"\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/tampered\" class=\"next-steps__step\" style=\"width:29%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/danger-large.svg\"><h6 class=\"next-steps__title\">Tampered<\/h6><p>O terminal mostra \"Tampered.\"<\/p><\/p><\/a><\/div>\n\n<div class=\"next-steps\" id=\"next-steps\" >\n<a href=\"\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/keyboard-failure\" class=\"next-steps__step\" style=\"width:29%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/hands-touch.svg\"><h6 class=\"next-steps__title\">Falha no teclado<\/h6><p>O teclado est\u00e1 falhando ou fazendo barulho.<\/p><\/p><\/a><a href=\"\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/wrong-terminal-received\" class=\"next-steps__step\" style=\"width:29%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/delivery.svg\"><h6 class=\"next-steps__title\">Terminal errado<\/h6><p>Voc\u00ea recebeu o terminal errado na entrega.<\/p><\/p><\/a><a href=\"\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/charger-problems\" class=\"next-steps__step\" style=\"width:29%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/plugin-problems.svg\"><h6 class=\"next-steps__title\">Problemas com o carregador<\/h6><p>O seu carregador n\u00e3o est\u00e1 funcionando corretamente.<\/p><\/p><\/a><\/div>\n\n<div class=\"next-steps\" id=\"next-steps\" >\n<a href=\"\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/receiptroll\" class=\"next-steps__step\" style=\"width:29%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/receipt.svg\"><h6 class=\"next-steps__title\">Rolo de recibos<\/h6><p>H\u00e1 um problema com o rolo para impress\u00e3o de recibos.<\/p><\/p><\/a><a href=\"\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/red-exclamation-mark\" class=\"next-steps__step\" style=\"width:29%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/exclamation-mark.svg\"><h6 class=\"next-steps__title\">Ponto de exclama\u00e7\u00e3o<\/h6><p>O terminal mostra um ponto de exclama\u00e7\u00e3o vermelho (!).<\/p><\/p><\/a><a href=\"\/docs\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/pending\" class=\"next-steps__step\" style=\"width:29%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/cash-back.svg\"><h6 class=\"next-steps__title\">\u00cdcone pendente<\/h6><p>O terminal mostra um \u00edcone de pendente.<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/pt\/pt\/point-of-sale\/pos-troubleshooting\" class=\"adl-button adl-button--secondary\">Passo anterior<\/a><\/p>\n<h3>Nenhuma das op\u00e7\u00f5es acima?<\/h3>\n<p>Se as op\u00e7\u00f5es acima n\u00e3o resolverem o problema, <strong>envie-nos um e-mail<\/strong> para que possamos encontrar a pessoa certa para ajud\u00e1-lo.<\/p>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" style=display:block;>\n<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><p><strong>Envie-nos um email<\/strong><\/p><img src=\"\/user\/themes\/adyen\/images\/illustrations\/email.svg\"><p>Para obter ajuda especializada.<\/p><\/p><\/a><\/div>\n\n<\/div>","url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","articleFields":{"description":"Seu terminal liga, mas h\u00e1 um problema.","last_edit_on":"17-04-2020 14:44"},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","title":"O terminal liga","content":"Qual o tipo de problema em seu terminal?\n\n\nN\u00e3o conecta \u00e0 redeO terminal mostra \"Network not connected\" ou similar.Senha de uso \u00fanico (One time password)O terminal mostra \"One time password.\"Ative o terminal terminalO terminal mostra \"Board the terminal\" ou outra mensagem sobre ativa\u00e7\u00e3o.PIN de administradorO terminal mostra \"Admin PIN.\"\n\n\nBateriaA bateria est\u00e1 com problemas.Falha em um pagamentoUm pagamento est\u00e1 falhando ou um cart\u00e3o foi recusado.TamperedO terminal mostra \"Tampered.\"\n\n\nFalha no tecladoO teclado est\u00e1 falhando ou fazendo barulho.Terminal erradoVoc\u00ea recebeu o terminal errado na entrega.Problemas com o carregadorO seu carregador n\u00e3o est\u00e1 funcionando corretamente.\n\n\nRolo de recibosH\u00e1 um problema com o rolo para impress\u00e3o de recibos.Ponto de exclama\u00e7\u00e3oO terminal mostra um ponto de exclama\u00e7\u00e3o vermelho (!).\u00cdcone pendenteO terminal mostra um \u00edcone de pendente.\n\n\nPasso anterior\nNenhuma das op\u00e7\u00f5es acima?\nSe as op\u00e7\u00f5es acima n\u00e3o resolverem o problema, envie-nos um e-mail para que possamos encontrar a pessoa certa para ajud\u00e1-lo.\n\n\nEnvie-nos um emailPara obter ajuda especializada.\n\n","type":"page","locale":"pt","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"Terminais","lvl2":"Solu\u00e7\u00e3o de problemas","lvl3":"O terminal liga"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/pos-troubleshooting","lvl3":"\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on"},"levels":4,"category":"In-person payments","category_color":"green","tags":["terminal"]},"articleFiles":{"pending.svg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/52.pos-troubleshooting\/terminal-turns-on\/pending.svg\" \/>","terminalcross.svg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/52.pos-troubleshooting\/terminal-turns-on\/terminalcross.svg\" \/>"}}