Card and shopper identifiers

To apply shopper recognition successfully, you need to know what data generates insights or is important in use cases like card-based identification, shopper loyalty and engagement, and recurring contract payments. We refer to these data as card and shopper identifiers.

The identifiers are returned in Terminal API card acquisition and payment responses, and also asynchronously in notification webhooks. But you don't receive all identifiers automatically. There are some identifiers that you need to enable in your Customer Area, and some that you first need to collect or create yourself.

Overview of card and shopper identifiers

Shopper recognition use cases can involve one or more of the following identifiers:

• BIN: the Bank Identification Number of the shopper's card.

• Card alias: a value that uniquely represents the shopper's card number (PAN), for example A37317672402294. With this, you can recognize the card that a shopper is using and identify if they are returning customers. You can't use the card alias for making payments. For NFC wallet transactions, there's no card alias because the PAN is not available.

• Funding source: funding source of the card, for example debit, credit, or prepaid.

• Issuer country: the two-letter country code and the numeric country code of the country where the card was issued. This is a good indicator of the shopper's country of residence.

• Payment Account Reference (PAR): the PAR is an identifier behind the card or NFC wallet. It represents the payment account that the card and/or NFC wallet is linked to. It solves the issue with the PAN not being available for NFC wallet transactions. You can use the PAR to identify the shopper.

  Card schemes are starting to adopt the PAR. Currently, we return it for Visa and MasterCard transactions, when available. The PAR can be returned for ecommerce transactions and Terminal API payment requests, but not yet for Terminal API card acquisition requests.

• Recurring detail reference: the token for making recurring contract payments. The token is generated on the plataforma de pagamentos da Adyen and returned in the response for the initial payment. In the recurring payments you use this token instead of actual card details.

• Shopper reference: a unique reference defined by you and stored on the plataforma de pagamentos da Adyen when creating a recurring contract. With the shopper reference, you can recognize the shopper who makes the purchase. If you collect the shopper's email address, you can link multiple card aliases and recurring detail references to the same shopper through their email address. The shopper reference is necessary for making recurring contract payments, in addition to the recurring detail reference (the token).

• Shopper email: the shopper's email address that you collected in some way, and stored on the plataforma de pagamentos da Adyen when creating a recurring contract.

• Token variant: the type of NFC wallet, like Apple Pay, used in the transaction. Note that this is not the kind of token you can use for making payments. Example value: mc_applepay.

The importance of these identifiers depends on your scenario. The following table shows the connection between identifiers and use case examples.

Identifier	Insights	Card-based identification	Loyalty	Tax-free shopping	Recurring payments
BIN
Card alias
Funding source
Issuer country
Payment Account Reference
Recurring detail reference
Shopper email
Shopper reference

Receiving identifiers in Terminal API responses

The following identifiers are returned automatically:

• BIN
• Funding source

The shopper email is returned in the response if you have collected the shopper's email address earlier and stored that with Adyen (through a payment request).

But to get other the identifiers, you need to enable receiving them:

1. In your Customer Area, go to Developers > Additional data.

2. Select options:

   Identifier	Instruction	Result
   Card alias	Select Payment > Include alias info	Returns the alias in the AdditionalResponse.
   Issuer country	Select Card > Issuer country	Returns the numeric country code (for example, 528), both in the CardData and in the AdditionalResponse. Also returns the two-letter country code (for example, NL) in the AdditionalResponse.
   PAR	Select Acquirer > Payment account reference	Returns the PAR, if available
   Recurring detail reference	Select Payment > Recurring details	Returns the recurring detail reference and the shopper reference in the AdditionalResponse.
   Shopper reference	Select Payment > Recurring details	Returns the recurring detail reference and the shopper reference in the AdditionalResponse.

Example

In the Terminal API response, the identifiers are in the AdditionalResponse. Some identifiers are also returned in other fields. We return the AdditionalResponse either as key-value pairs separated by an ampersand &, or as a Base64-encoded string that you need to decode to get a JSON object.

{
    "SaleToPOIResponse": {
        "MessageHeader": {...},
        "PaymentResponse": {...},
            "PaymentReceipt": [...],
            "PaymentResult": {
                ...
                "PaymentInstrumentData": {
                    "CardData": {
                        "{hint:Included if you enabled receiving the issuer country}CardCountryCode{/hint}": "826",
                        ...
                        "PaymentToken": {
                            "TokenRequestedType": "Customer",
                            "{hint:The card alias, returned if the request includes TokenRequestedType}TokenValue": "M469509594859802{/hint}"
                        },
                    },
                    "PaymentInstrumentType": "Card"
                }
            },
            "Response": {
                "{hint:Includes identifiers and transaction details}AdditionalResponse{/hint}": "...&alias=M469509594859802....&recurring.shopperReference=SREF12458...&shopperReference=SREF12458&shopperEmail=S.Hopper%40example.com...&cardIssuerCountryId=826...&fundingSource=CREDIT&issuerCountry=GB...&cardBin=541333...",
                "Result": "Success"
            },
            "SaleData": {...}
        }
    }
}

If the AdditionalResponse is returned as a Base64-encoded string, you get a JSON object like the following when you Base64-decode the string:

{
    "additionalData": {
        "AID": "A000000004101001",
        "adjustAuthorisationData": "BQABAQA20...oyMyv",
        "alias": "M469509594859802",
        "aliasType": "Default",
        "applicationPreferredName": "mc en gbr gbp",
        "backendGiftcardIndicator": "false",
        "batteryLevel": "40%",
        "cardBin": "541333",
        "cardHolderVerificationMethodResults": "420300",
        "cardIssueNumber": "33",
        "cardIssuerCountryId": "826",
        "cardScheme": "mc",
        "cardSummary": "9999",
        "cardType": "mc",
        "expiryMonth": "02",
        "expiryYear": "2028",
        "fundingSource": "CREDIT",
        "giftcardIndicator": "false",
        "iso8601TxDate": "2021-04-14T13:06:39.0000000+0000",
        "issuerCountry": "GB",
        "merchantReference": "818",
        "mid": "1000",
        "offline": "false",
        "paymentMethod": "mc",
        "paymentMethodVariant": "mc",
        "posAmountCashbackValue": "0",
        "posAmountGratuityValue": "0",
        "posAuthAmountCurrency": "EUR",
        "posAuthAmountValue": "12098",
        "posEntryMode": "CLESS_CHIP",
        "posOriginalAmountValue": "12098",
        "posadditionalamounts.originalAmountCurrency": "EUR",
        "posadditionalamounts.originalAmountValue": "12098",
        "pspReference": "NC6HT9CRT65ZGN82",
        "recurring.shopperReference": "SREF12458",
        "shopperEmail": "S.Hopper@example.com",
        "shopperReference": "SREF12458",
        "startMonth": "01",
        "startYear": "2017",
        "tc": "23733CAF5C7F70B2",
        "tid": "47069832",
        "transactionLanguage": "en",
        "transactionReferenceNumber": "NC6HT9CRT65ZGN82",
        "transactionType": "GOODS_SERVICES",
        "txdate": "14-04-2021",
        "txtime": "15:06:39"
    },
    "store": "YOUR_STORE"
}

Receiving identifiers in webhooks

In particular for gaining insights across channels, you may want to gather identifiers from Standard notification webhooks. You will receive the identifiers as additionalData included in the notification.

1. Set up a Standard notification webhook, if you haven't done so already.
2. In your Customer Area, open the Standard notification you set up and select the additional settings you want to receive. Some of the settings you may want to enable, are:

   Identifier	Additional setting to select
   Card alias	Include Alias Info
   Funding source	Include Funding Source
   Issuer country	Include Issuer Country
   PAR	Add Payment Account Reference Must be enabled under Developers > Additional data too.
   Recurring detail reference	Can't be enabled in the webhook settings. Must be enabled under Developers > Additional data.
   Shopper email, shopper reference	Include Shopper Details
   Token variant	Include tokenTxVariant Must be enabled under Developers > Additional data too.
   BIN	Include Card Bin
   POIID	Include POS TerminalInfo
   Store name	Include Store
   Tender reference, POIID	Include POS Details

3. To receive the PAR, the token variant, or the recurring detail reference in Standard notifications, go to Developers > Additional data and enable these identifiers:

   Identifier	Additional data to select
   PAR	Under Acquirer, select Payment account reference
   Token variant	Under Card, select Token information for digital wallets
   Recurring detail reference	Under Payment, select Recurring details

   When you enable identifiers under Developers > Additional data you also receive these identifiers in your API responses.

Example standard notification

The following example shows the standard notification webhook for a point-of-sale payment. The identifiers are in the additionalData object.

{
    "live": "false",
    "notificationItems": [
        {
            "NotificationRequestItem": {
                "additionalData": {
                    "alias": "M469509594859802",
                    "aliasType": "Default",
                    "authCode": "00",
                    "cardBin": "541333",
                    "cardSummary": "9999",
                    "expiryDate": "02/2028",
                    "fundingSource": "CREDIT",
                    "issuerCountry": "GB",
                    "recurring.shopperReference": "SREF12458",
                    "shopperEmail": "S.Hopper@example.com",
                    "shopperIP": "198.51.100.1",
                    "shopperReference": "SREF12458",
                    "store": "YOUR_STORE",
                    "tenderReference": "CYHG001647245627000",
                    "terminalId": "V400m-346403161"
                },
                "amount": {
                    "currency": "EUR",
                    "value": 12098
                },
                "eventCode": "AUTHORISATION",
                "eventDate": "2021-04-14T15:30:14+02:00",
                "merchantAccountCode": "YOUR_MERCHANT_ACCOUNT",
                "merchantReference": "902",
                "operations": [
                    "CANCEL",
                    "CAPTURE",
                    "REFUND"
                ],
                "paymentMethod": "mc",
                "pspReference": "8825408195409505",
                "reason": "00:9999:02/2028",
                "success": "true"
            }
        }
    ]
}

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Now that you understand the data involved in shopper recognition, select the topic that you want to know more about.