{"title":"M450 user manual","category":"default","creationDate":1606491060,"content":"<script type=\"text\/javascript\">\nfunction trackPrintButton(){\n    let printAnalytics = new Analytics();\n    let printPageUrl = '\/pt\/point-of-sale\/user-manuals\/m450-user-manual';\n\n    printAnalytics.trackEvent({\n        'event': 'print',\n        'event_category': 'print',\n        'event_action': 'print page',\n        'event_label': 'print page: ' + printPageUrl\n    });\n\n    window.print();\n}\n<\/script>\n<button onclick=\"trackPrintButton();\" class=\"adl-button\">Print this page<\/button>\n<p><br><\/p>\n<div class=\"row\" style=\"align-items: center;justify-content: center;\">\n<div class=\"col col-12 col-md-6\" style=\"background-color:transparent;;\"><p><img alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/photos\/noText_m450.png\"><\/p><\/div><div class=\"col col-12 col-md-6\" style=\"background-color:transparent;;\">\n            <h2 id=\"keys\" class=\"no-border\">Teclado<\/h2><table><thead><tr><th style=\"text-align: left;\">Tecla<\/th><th style=\"text-align: left;\">Nome<\/th><\/tr><\/thead><tbody><tr><td style=\"text-align: left;\"><strong><img alt=\"\" src=\"\/images\/6\/2\/0\/e\/0\/620e0c5c343676dd2b947bbdb1573f7eebc3caf7-cancel2x.png\"><\/strong><\/td><td style=\"text-align: left;\">Cancelar<\/td><\/tr><tr><td style=\"text-align: left;\"><strong><img alt=\"\" src=\"\/images\/a\/0\/d\/c\/7\/a0dc70b1b0ac073d0cbbc9bfb7a0a583ae32b20d-correct2x.png\"><\/strong><\/td><td style=\"text-align: left;\">Limpar<\/td><\/tr><tr><td style=\"text-align: left;\"><strong><img alt=\"\" src=\"\/images\/e\/1\/f\/d\/f\/e1fdf2ab953d26666e876b743ce54acaa22e7206-confirm2x.png\"><\/strong><\/td><td style=\"text-align: left;\">Confirmar<\/td><\/tr><\/tbody><\/table>\n<h3 id=\"components\" class=\"no-border\">Supplied components<\/h3><ul><li>\nM450 payment terminal\n<\/li><li>Region-specific power plug for charging<\/li><li>Dongle (Cube Ethernet)<\/li><li><a href=\"\/pt\/point-of-sale\/android-terminals\/scan-barcode\/\">Barcode scanning<\/a> camera<\/li><\/ul><\/div><\/div>\n<h2 id=\"quickstart\">Get started<\/h2>\n<p>These are the steps to get your new M450 payment terminal up and running. Some steps include a link to more detailed instructions.<\/p>\n<ol>\n<li>\n<p><a href=\"#inspection\">Inspect the terminal<\/a>.<\/p>\n<\/li>\n<li>\n<p>Turn on the terminal:  connect the terminal  to a power supply, then press and hold the power button until the display turns on.<br \/>\nLet the battery charge for at least four hours while you continue with the next steps.<\/p>\n<\/li>\n<li>\n<p>On the <strong>Welcome<\/strong> screen, select your language.<\/p>\n<\/li>\n<li>\n<p><a href=\"#connect-to-network\">Connect the terminal to your network<\/a>.<\/p>\n<\/li>\n<li>\n<p>On the <strong>Confirm store<\/strong> screen, assign the terminal to your store by selecting the check mark button. If the store shown is not your store, use the edit button to change it.<\/p>\n<div class=\"sc-notice info\"><div>\n<p>If the <strong>store<\/strong> screen doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.<\/p>\n<\/div><\/div>\n<\/li>\n<\/ol>\n<p>When you have completed these steps, you are ready to process payments!<\/p>\n<h2 id=\"inspection\">Inspect the terminal<\/h2>\n<p>Como os terminais processam dados confidenciais do cart\u00e3o, \u00e9 importante garantir que o terminal que voc\u00ea recebeu seja o terminal Adyen correto e que n\u00e3o tenha sido adulterado. Se alguma das seguintes verifica\u00e7\u00f5es falhar, entre em contato com nossa <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a> imediatamente.<\/p>\n<ol>\n<li>\n<p>Verifique se a caixa que cont\u00e9m o terminal n\u00e3o foi aberta e se o selo de seguran\u00e7a est\u00e1 intacto.<br \/>\nO selo de seguran\u00e7a \u00e9 uma etiqueta vermelha com um c\u00f3digo de barras e um n\u00famero, colada na tampa da caixa.<\/p>\n<\/li>\n<li>\n<p>Se voc\u00ea tiver acesso \u00e0 <a href=\"https:\/\/ca-live.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a> da Adyen, fa\u00e7a o login e, em <strong>Point of sale<\/strong>, localize o pedido do seu terminal. Ent\u00e3o:<\/p>\n<ul>\n<li>Verifique se o <strong>terminal serial number<\/strong> (S\/N) na caixa \u00e9 igual ao da \u00e1rea do cliente.<\/li>\n<li>Verifique se o <strong>security seal number<\/strong> na caixa \u00e9 igual ao da \u00e1rea do cliente.<\/li>\n<li>\n<p>Usando as informa\u00e7\u00f5es de <strong>track &amp; trace<\/strong> na \u00e1rea do cliente, acompanhe o pedido com a transportadora para verificar se eles confirmam a entrega do terminal de pagamento.<\/p>\n<!-- list separator -->\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Quebre o selo de seguran\u00e7a, retire o terminal da caixa e verifique se o <strong>terminal serial number<\/strong> (S\/N) no pr\u00f3prio terminal \u00e9 o mesmo que o n\u00famero de s\u00e9rie na caixa.<\/p>\n<\/li>\n<li>\n<p>Inspecione o terminal quanto a adultera\u00e7\u00e3o. Verifique se faltam veda\u00e7\u00f5es ou parafusos, fios ou etiquetas adicionais, orif\u00edcios no dispositivo e qualquer coisa inserida ou conectada a qualquer parte do terminal, como o leitor de cart\u00f5es ou as portas.<\/p>\n<\/li>\n<\/ol>\n<h2 id=\"connect-to-network\">Connect to your network<\/h2>\n<p>Connect your terminal to the internet so that it can communicate with the plataforma de pagamentos da Adyen and your own back-end systems.<\/p>\n<p><\/p>\n<h3 id=\"connect-wi-fi\">Connect to Wi-Fi<\/h3>\n<ol>\n<li>After selecting your language on the <strong>Welcome<\/strong> screen, select the arrow button: <br><img style=\"width: 40px;\" alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/android-network\/bttn-round-icon.svg?decoding=auto&amp;fetchpriority=auto\" \/><\/li>\n<li>On the <strong>Setup Wi-Fi<\/strong> screen, select the <strong>+<\/strong> sign.<\/li>\n<li>Turn on the <strong>WLAN<\/strong> toggle switch.<\/li>\n<li>Select a Wi-Fi network from the list, or select the <strong>+<\/strong> sign and add the name (SSID) of the Wi-Fi network.<\/li>\n<li>Enter the Wi-Fi password.<\/li>\n<li>Select <strong>OK<\/strong>.<br \/>\nThe terminal sets the network as default automatically, and connects to it.<br \/>\nYou'll now see a Wi-Fi icon at the top of the display.<\/li>\n<\/ol>\n<h4>Updating the connection settings<\/h4>\n<p>If you need to change Wi-Fi usage later:<\/p>\n<ol>\n<li>Select <strong>Settings<\/strong> &gt; <strong>Network<\/strong>.<\/li>\n<li>Enter your passcode.<\/li>\n<li>Select <strong>Wi-Fi<\/strong>. You can now:\n<ul>\n<li>Turn Wi-Fi on or off using the <strong>WLAN<\/strong> toggle switch.<\/li>\n<li>Add another network as described above.\n<\/li>\n<\/ul><\/li>\n<\/ol>\n<h2 id=\"test-psp-connection\">Teste a conex\u00e3o com nossa plataforma<\/h2>\n<p>Os pagamentos feitos com o terminal s\u00e3o processados na plataforma de pagamentos da Adyen. Para testar a conex\u00e3o com nossa plataforma:<\/p>\n<ol>\n<li>V\u00e1 para o <a href=\"#admin-menu\">Menu Admin<\/a>.<\/li>\n<li>Selecione <strong>Network<\/strong> &gt; <strong>Diagnostics<\/strong> &gt; <strong>PSP connection<\/strong>.<\/li>\n<li>Verifique se todos os itens t\u00eam uma marca de verifica\u00e7\u00e3o verde :white_check_mark: e se o resultado geral \u00e9 <strong>Success<\/strong>.<br \/>\nN\u00e3o se preocupe se o <strong>Receiving data<\/strong> tiver uma cruz vermelha <img title=\"-x-\" alt=\"-x-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/x.png\" \/> e o resultado for <strong>No Error<\/strong>; o terminal foi conectado com sucesso \u00e0 nossa plataforma.<\/li>\n<\/ol>\n<h2 id=\"test-cash-register-connection\">Teste a conex\u00e3o da caixa registradora<\/h2>\n<p>Para testar a conex\u00e3o com sua caixa registradora:<\/p>\n<ol>\n<li>V\u00e1 para o <a href=\"#admin-menu\">Menu Admin<\/a>.<\/li>\n<li>Selecione <strong>Network<\/strong> &gt; <strong>Diagnostics<\/strong> &gt; <strong>Terminal API<\/strong>.<\/li>\n<li>Verifique se todos os itens t\u00eam uma marca de verifica\u00e7\u00e3o verde :white_check_mark: e se o resultado geral \u00e9 <strong>Success<\/strong>.<\/li>\n<li>Selecione o bot\u00e3o <strong>Cancel<\/strong> para voltar ao <strong>Diagnostics<\/strong>, e selecione <strong>Endpoints<\/strong>.<br \/>\nO terminal executa testes em quatro URLs e mostra uma tela final.<\/li>\n<li>Verifique se todos os quatro URLs na tela final t\u00eam uma marca de verifica\u00e7\u00e3o verde :white_check_mark:.<\/li>\n<\/ol>\n<h2 id=\"power\">Ligar\/desligar<\/h2>\n<p>Se voc\u00ea ligar o terminal de pagamento pela primeira vez ou depois de desligado por um longo per\u00edodo, este poder\u00e1 fazer uma chamada de manuten\u00e7\u00e3o para sincronizar a configura\u00e7\u00e3o e atualizar o software. Isso pode levar de 10 a 20 minutos.<\/p>\n<h4>Ligando o terminal:<\/h4>\n<p>Durante a inicializa\u00e7\u00e3o, o visor liga e desliga algumas vezes.<\/p>\n<ul>\n<li>Conecte o terminal a uma fonte de alimenta\u00e7\u00e3o.<br \/>\nou\n<\/li>\n<li>Pressione e segure o bot\u00e3o <strong>Confirm<\/strong> at\u00e9 a tela ligar.\n<\/li>\n<\/ul>\n<h4>Desligando o terminal:<\/h4>\n<ul>\n<li>V\u00e1 para o <a href=\"#admin-menu\">Menu Admin<\/a> e selecione <strong>Reboot<\/strong>.<br \/>\nou\n<\/li>\n<li>Pressione e segure o bot\u00e3o <strong>Cancel<\/strong> at\u00e9 (entre 5 - 20 segundos) o visor desligar.\n<\/li>\n<\/ul>\n<h2 id=\"payment-terminal-menus\">Payment terminal menus<\/h2>\n<p>Your payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: center;\">Menu\/Button<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<th style=\"text-align: left;\">Passcode<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><img alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/android-menus\/menu-settings.png\" \/> <br> <strong>Settings<\/strong><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\"><strong>Device info<\/strong>: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan to connect to the terminal.<\/li><li markdown=\"1\"><strong>Network<\/strong>: enable and configure network connections. Turn <a href=\"\/pt\/point-of-sale\/menu-access#use-airplane-mode\">airplane mode<\/a> on\/off.<\/li><li markdown=\"1\"><strong>Configuration<\/strong>: view, update, or remove the configuration version.<\/li><li markdown=\"1\"><strong>Display<\/strong>: adjust the screen brightness.<\/li><li markdown=\"1\"><strong>Diagnostics<\/strong>: run network connection tests or send us a <a href=\"\/pt\/point-of-sale\/pos-troubleshooting\/hardware-tests#send-a-diagnostic-report\">diagnostic report<\/a>.<\/li><li markdown=\"1\"><strong>Apps<\/strong>: overview of the apps and certificates installed on the terminal. If an app is scheduled to be installed or removed, this action is carried out when you open this menu.<\/li><li markdown=\"1\"><strong>Power<\/strong>: restart the terminal.<\/li><\/ul><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\">No passcode required:<ul><li markdown=\"1\"><strong>Device info<\/strong><\/li><li markdown=\"1\"><strong>Diagnostics<\/strong><\/li><li markdown=\"1\"><strong>Display<\/strong><\/li><\/ul><\/li> <li markdown=\"1\"><a href=\"\/pt\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">Admin &amp; Settings<\/a> passcode required:<ul><li markdown=\"1\"><strong>Apps<\/strong><\/li><li markdown=\"1\"><strong>Configuration<\/strong><\/li><li markdown=\"1\"><strong>Network<\/strong><\/li><li markdown=\"1\"><strong>Device info<\/strong> &gt; <strong>Software version<\/strong><\/li><li markdown=\"1\"><strong>Power<\/strong><\/li><\/ul><\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><img alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/android-menus\/menu-transactions.png\" \/> <br> <strong>Transactions<\/strong><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\"><strong>History<\/strong>: view transactions stored on the terminal. <\/li><li markdown=\"1\"><strong>Totals<\/strong>: view a transaction totals report. Reset transaction totals.<\/li><li markdown=\"1\"><strong>New transaction<\/strong>: <strong>Refund<\/strong>, <strong>MOTO payment<\/strong>, <strong>MOTO refund<\/strong>, <strong>Manual key entry<\/strong> as a standalone terminal. Select the AID priority.<\/li><\/ul><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\"><a href=\"\/pt\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">Transactions<\/a> passcode required:<\/li><ul><li markdown=\"1\"><strong>History<\/strong><\/li><li markdown=\"1\"><strong>Totals<\/strong><\/li><li markdown=\"1\"><strong>New transaction<\/strong><\/li><\/ul><li markdown=\"1\"><a href=\"\/pt\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">Refunds<\/a> passcode required:<ul><li markdown=\"1\"><strong>New transaction<\/strong> &gt; <strong>Refund<\/strong><\/li><\/ul><\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><img alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/android-menus\/bttn-standalone.png\" \/> <br> <strong>Payment<\/strong><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\">Start a normal payment when used as a <a href=\"\/pt\/point-of-sale\/standalone\">standalone terminal<\/a>.<\/li><\/ul><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\">No passcode required.<\/li><\/ul><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>You can <a href=\"\/pt\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/admin-pin#get-passcode\">get the passcodes from your Customer Area<\/a> or from your company's admin user.<\/p>\n<h2 id=\"info-menu\">Menu Info<\/h2>\n<p>O menu Info mostra:<\/p>\n<ul>\n<li>Um QR code contendo detalhes que podemos usar para solucionar problemas.<\/li>\n<li>Alguns detalhes do terminal, como o endere\u00e7o IP e o ID exclusivo do terminal.<\/li>\n<\/ul>\n<p>Para abrir o menu Info:<\/p>\n<ul>\n<li>Aperte <strong>5<\/strong> e ent\u00e3o aperte a tecla <strong>Confirmar<\/strong>.\n<\/li>\n<\/ul><\/li>\n<\/ol>\n<h2 id=\"troubleshooting\">Solu\u00e7\u00e3o de problemas<\/h2>\n<h3>Autoatendimento<\/h3>\n<p>Se houver algum problema com o seu terminal, tente primeiro diagnosticar e resolver o problema usando a nossa se\u00e7\u00e3o <a href=\"\/pt\/reuse\/text-snippet-library\/adminpin\">Solu\u00e7\u00e3o de problemas para POS<\/a>. Na maioria das vezes, essa ser\u00e1 a solu\u00e7\u00e3o mais r\u00e1pida.<\/p>\n<h3 id=\"request-assistance\">Solicitar assist\u00eancia<\/h3>\n<p>Se voc\u00ea n\u00e3o conseguir resolver o problema usando a se\u00e7\u00e3o de solu\u00e7\u00e3o de problemas, envie um e-mail para a\u00a0<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>.<\/p>\n<p>Providencie as seguintes informa\u00e7\u00f5es:<\/p>\n<ul>\n<li>Conta do comerciante.<\/li>\n<li>Refer\u00eancia PSP, se aplic\u00e1vel.<\/li>\n<li>N\u00famero de s\u00e9rie do terminal. Este n\u00famero est\u00e1 impresso na parte traseira do terminal. Por exemplo: S \/ N: 123-456-789.<\/li>\n<\/ul>\n<h2>See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/point-of-sale\/design-your-integration\/network-and-connectivity\/network-configuration#configuring-the-terminal-IP-address\"\n                        target=\"_self\"\n                        >\n                    Configuring the terminal IP address\n                <\/a><\/li><li><a href=\"\/point-of-sale\/pos-troubleshooting\/connection-tests\"\n                        target=\"_self\"\n                        >\n                    Connection tests\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/m450-user-manual","articleFields":{"description":"Get started with the M450 payment terminal.","parameters":{"model":"M450"},"last_edit_on":"27-11-2020 16:31"},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/m450-user-manual","title":"M450 user manual","content":"\nfunction trackPrintButton(){\n    let printAnalytics = new Analytics();\n    let printPageUrl = '\/pt\/point-of-sale\/user-manuals\/m450-user-manual';\n\n    printAnalytics.trackEvent({\n        'event': 'print',\n        'event_category': 'print',\n        'event_action': 'print page',\n        'event_label': 'print page: ' + printPageUrl\n    });\n\n    window.print();\n}\n\nPrint this page\n\n\n\n            TecladoTeclaNomeCancelarLimparConfirmar\nSupplied components\nM450 payment terminal\nRegion-specific power plug for chargingDongle (Cube Ethernet)Barcode scanning camera\nGet started\nThese are the steps to get your new M450 payment terminal up and running. Some steps include a link to more detailed instructions.\n\n\nInspect the terminal.\n\n\nTurn on the terminal:  connect the terminal  to a power supply, then press and hold the power button until the display turns on.\nLet the battery charge for at least four hours while you continue with the next steps.\n\n\nOn the Welcome screen, select your language.\n\n\nConnect the terminal to your network.\n\n\nOn the Confirm store screen, assign the terminal to your store by selecting the check mark button. If the store shown is not your store, use the edit button to change it.\n\nIf the store screen doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.\n\n\n\nWhen you have completed these steps, you are ready to process payments!\nInspect the terminal\nComo os terminais processam dados confidenciais do cart\u00e3o, \u00e9 importante garantir que o terminal que voc\u00ea recebeu seja o terminal Adyen correto e que n\u00e3o tenha sido adulterado. Se alguma das seguintes verifica\u00e7\u00f5es falhar, entre em contato com nossa Support Team imediatamente.\n\n\nVerifique se a caixa que cont\u00e9m o terminal n\u00e3o foi aberta e se o selo de seguran\u00e7a est\u00e1 intacto.\nO selo de seguran\u00e7a \u00e9 uma etiqueta vermelha com um c\u00f3digo de barras e um n\u00famero, colada na tampa da caixa.\n\n\nSe voc\u00ea tiver acesso \u00e0 Customer Area da Adyen, fa\u00e7a o login e, em Point of sale, localize o pedido do seu terminal. Ent\u00e3o:\n\nVerifique se o terminal serial number (S\/N) na caixa \u00e9 igual ao da \u00e1rea do cliente.\nVerifique se o security seal number na caixa \u00e9 igual ao da \u00e1rea do cliente.\n\nUsando as informa\u00e7\u00f5es de track &amp; trace na \u00e1rea do cliente, acompanhe o pedido com a transportadora para verificar se eles confirmam a entrega do terminal de pagamento.\n\n\n\n\n\nQuebre o selo de seguran\u00e7a, retire o terminal da caixa e verifique se o terminal serial number (S\/N) no pr\u00f3prio terminal \u00e9 o mesmo que o n\u00famero de s\u00e9rie na caixa.\n\n\nInspecione o terminal quanto a adultera\u00e7\u00e3o. Verifique se faltam veda\u00e7\u00f5es ou parafusos, fios ou etiquetas adicionais, orif\u00edcios no dispositivo e qualquer coisa inserida ou conectada a qualquer parte do terminal, como o leitor de cart\u00f5es ou as portas.\n\n\nConnect to your network\nConnect your terminal to the internet so that it can communicate with the plataforma de pagamentos da Adyen and your own back-end systems.\n\nConnect to Wi-Fi\n\nAfter selecting your language on the Welcome screen, select the arrow button: \nOn the Setup Wi-Fi screen, select the + sign.\nTurn on the WLAN toggle switch.\nSelect a Wi-Fi network from the list, or select the + sign and add the name (SSID) of the Wi-Fi network.\nEnter the Wi-Fi password.\nSelect OK.\nThe terminal sets the network as default automatically, and connects to it.\nYou'll now see a Wi-Fi icon at the top of the display.\n\nUpdating the connection settings\nIf you need to change Wi-Fi usage later:\n\nSelect Settings &gt; Network.\nEnter your passcode.\nSelect Wi-Fi. You can now:\n\nTurn Wi-Fi on or off using the WLAN toggle switch.\nAdd another network as described above.\n\n\n\nTeste a conex\u00e3o com nossa plataforma\nOs pagamentos feitos com o terminal s\u00e3o processados na plataforma de pagamentos da Adyen. Para testar a conex\u00e3o com nossa plataforma:\n\nV\u00e1 para o Menu Admin.\nSelecione Network &gt; Diagnostics &gt; PSP connection.\nVerifique se todos os itens t\u00eam uma marca de verifica\u00e7\u00e3o verde :white_check_mark: e se o resultado geral \u00e9 Success.\nN\u00e3o se preocupe se o Receiving data tiver uma cruz vermelha  e o resultado for No Error; o terminal foi conectado com sucesso \u00e0 nossa plataforma.\n\nTeste a conex\u00e3o da caixa registradora\nPara testar a conex\u00e3o com sua caixa registradora:\n\nV\u00e1 para o Menu Admin.\nSelecione Network &gt; Diagnostics &gt; Terminal API.\nVerifique se todos os itens t\u00eam uma marca de verifica\u00e7\u00e3o verde :white_check_mark: e se o resultado geral \u00e9 Success.\nSelecione o bot\u00e3o Cancel para voltar ao Diagnostics, e selecione Endpoints.\nO terminal executa testes em quatro URLs e mostra uma tela final.\nVerifique se todos os quatro URLs na tela final t\u00eam uma marca de verifica\u00e7\u00e3o verde :white_check_mark:.\n\nLigar\/desligar\nSe voc\u00ea ligar o terminal de pagamento pela primeira vez ou depois de desligado por um longo per\u00edodo, este poder\u00e1 fazer uma chamada de manuten\u00e7\u00e3o para sincronizar a configura\u00e7\u00e3o e atualizar o software. Isso pode levar de 10 a 20 minutos.\nLigando o terminal:\nDurante a inicializa\u00e7\u00e3o, o visor liga e desliga algumas vezes.\n\nConecte o terminal a uma fonte de alimenta\u00e7\u00e3o.\nou\n\nPressione e segure o bot\u00e3o Confirm at\u00e9 a tela ligar.\n\n\nDesligando o terminal:\n\nV\u00e1 para o Menu Admin e selecione Reboot.\nou\n\nPressione e segure o bot\u00e3o Cancel at\u00e9 (entre 5 - 20 segundos) o visor desligar.\n\n\nPayment terminal menus\nYour payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.\n\n\n\nMenu\/Button\nDescription\nPasscode\n\n\n\n\n  Settings\nDevice info: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan to connect to the terminal.Network: enable and configure network connections. Turn airplane mode on\/off.Configuration: view, update, or remove the configuration version.Display: adjust the screen brightness.Diagnostics: run network connection tests or send us a diagnostic report.Apps: overview of the apps and certificates installed on the terminal. If an app is scheduled to be installed or removed, this action is carried out when you open this menu.Power: restart the terminal.\nNo passcode required:Device infoDiagnosticsDisplay Admin &amp; Settings passcode required:AppsConfigurationNetworkDevice info &gt; Software versionPower\n\n\n  Transactions\nHistory: view transactions stored on the terminal. Totals: view a transaction totals report. Reset transaction totals.New transaction: Refund, MOTO payment, MOTO refund, Manual key entry as a standalone terminal. Select the AID priority.\nTransactions passcode required:HistoryTotalsNew transactionRefunds passcode required:New transaction &gt; Refund\n\n\n  Payment\nStart a normal payment when used as a standalone terminal.\nNo passcode required.\n\n\n\nYou can get the passcodes from your Customer Area or from your company's admin user.\nMenu Info\nO menu Info mostra:\n\nUm QR code contendo detalhes que podemos usar para solucionar problemas.\nAlguns detalhes do terminal, como o endere\u00e7o IP e o ID exclusivo do terminal.\n\nPara abrir o menu Info:\n\nAperte 5 e ent\u00e3o aperte a tecla Confirmar.\n\n\n\nSolu\u00e7\u00e3o de problemas\nAutoatendimento\nSe houver algum problema com o seu terminal, tente primeiro diagnosticar e resolver o problema usando a nossa se\u00e7\u00e3o Solu\u00e7\u00e3o de problemas para POS. Na maioria das vezes, essa ser\u00e1 a solu\u00e7\u00e3o mais r\u00e1pida.\nSolicitar assist\u00eancia\nSe voc\u00ea n\u00e3o conseguir resolver o problema usando a se\u00e7\u00e3o de solu\u00e7\u00e3o de problemas, envie um e-mail para a\u00a0Support Team.\nProvidencie as seguintes informa\u00e7\u00f5es:\n\nConta do comerciante.\nRefer\u00eancia PSP, se aplic\u00e1vel.\nN\u00famero de s\u00e9rie do terminal. Este n\u00famero est\u00e1 impresso na parte traseira do terminal. Por exemplo: S \/ N: 123-456-789.\n\nSee also\n\n\n                    Configuring the terminal IP address\n                \n                    Connection tests\n                \n","type":"page","locale":"pt","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"Terminais","lvl2":"Get started manuals","lvl3":"M450 user manual"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals","lvl3":"\/pt\/point-of-sale\/user-manuals\/m450-user-manual"},"levels":4,"category":"In-person payments","category_color":"green","tags":["manual"]}}