{"title":"SFO1 user manual","category":"default","creationDate":1744275240,"content":"<script type=\"text\/javascript\">\nfunction trackPrintButton(){\n    let printAnalytics = new Analytics();\n    let printPageUrl = '\/pt\/point-of-sale\/user-manuals\/sfo1-user-manual';\n\n    printAnalytics.trackEvent({\n        'event': 'print',\n        'event_category': 'print',\n        'event_action': 'print page',\n        'event_label': 'print page: ' + printPageUrl\n    });\n\n    window.print();\n}\n<\/script>\n<button onclick=\"trackPrintButton();\" class=\"adl-button\">Print this page<\/button>\n<p><br><\/p>\n<div class=\"row\" style=\"align-items: center;justify-content: center;\">\n<div class=\"col col-12 col-md-6\" style=\"background-color:transparent;;\"><p><img alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/photos\/noText_SFO1.png\"><\/p><\/div><div class=\"col col-12 col-md-6\" style=\"background-color:transparent;;\"><h3 id=\"box\" class=\"no-border\">Supplied components<\/h3><ul><li>\nSFO1 payment terminal. This device serves as a customer-facing display and a payment terminal in one.\n<\/li><li>eSIM.<\/li><li>USB-C to USB-C angled cable and region-specific USB power adapter.<\/li><li>If the terminal needs to be connected to the LAN: Ethernet-to-USB-C dongle. (The dongle needs to be ordered separately.)<\/li><\/ul><\/div><\/div><\/li>\n<\/ul>\n<p>The terminal can be mounted on a countertop stand, a pole mount, or a VESA wall mount.<\/p>\n<h2 id=\"quickstart\">Get started<\/h2>\n<p>These are the steps to get your new SFO1 payment terminal up and running. Some steps include a link to more detailed instructions.<\/p>\n<ol>\n<li><a href=\"#inspection\">Inspect the terminal<\/a>.<\/li>\n<li>Turn on the terminal by connecting it to a power source, depending on the network you are going to use:\n<ul>\n<li>If you are going to use your Wi-Fi network, connect the power adapter to the terminal and to a power source.<\/li>\n<li>If you are going to use your LAN, connect the power cable to the Ethernet-to-USB-C dongle and to a power source, and connect the dongle to the terminal.<\/li>\n<\/ul><\/li>\n<li>Select <strong>Configure network<\/strong>. Then <a href=\"#connect-to-network\">connect the terminal to your network<\/a>.<\/li>\n<li>The terminal asks you to either:\n<ul>\n<li>Enter a one-time password (OTP): go to <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a> &gt; <strong>In-person payments<\/strong> &gt; <strong>Payment devices<\/strong>, and select the <strong>Terminals<\/strong> tab. Select the terminal you want to board. Find the OTP under <strong>One time password<\/strong> and enter it on the terminal screen.<\/li>\n<li>Board the terminal: select <strong>Board the terminal<\/strong>, select your store, and select <strong>Confirm<\/strong>. Boarding can take up to 30 minutes.\n<div class=\"sc-notice info\"><div>\n<p>If <strong>Board the terminal<\/strong> doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.<\/p>\n<\/div><\/div><\/li>\n<\/ul><\/li>\n<li><a href=\"#test-psp-connection\">Test the connection with the Adyen platform<\/a>.<\/li>\n<li><a href=\"#test-cash-register-connection\">Test the connection with your POS system<\/a>.<\/li>\n<\/ol>\n<p>When you have completed these steps, you are ready to process payments!<\/p>\n<h2 id=\"inspection\">Inspect the terminal<\/h2>\n<p>Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tampered with.<\/p>\n<ol>\n<li>\n<p>Verify that the box containing the terminal hasn't been opened.<\/p>\n<\/li>\n<li>\n<p>If you have access to the Adyen <a href=\"https:\/\/ca-live.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, log in and under <strong>In-person payments<\/strong> &gt; <strong>Orders and returns<\/strong> find the order for your terminal. Then:<\/p>\n<ul>\n<li>Verify that the <strong>serial number<\/strong> (S\/N) on the box is the same as in the Customer Area.<\/li>\n<li>Using the <strong>track &amp; trace<\/strong> link, track the order with the carrier to verify that they confirm having delivered the payment terminal.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Take the terminal out of the box, and verify that the <strong>serial number<\/strong> (S\/N) on the terminal is the same as the serial number on the box.<\/p>\n<\/li>\n<li>\n<p>Inspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.<\/p>\n<\/li>\n<\/ol>\n<div class=\"notices red\">\n<p>If any of the above checks fails, contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a> immediately.<\/p>\n<\/div>\n<h2 id=\"connect-to-network\">Connect to your network<\/h2>\n<p>Connect your terminal to the internet so that it can communicate with the Adyen payments platform. Follow the instructions for the network connection you want to use : either <a href=\"#connect-wired\">Ethernet LAN<\/a> or <a href=\"#connect-wi-fi\">Wi-Fi<\/a>.<\/p>\n<h3 id=\"connect-wired\">Connect to Ethernet LAN<\/h3>\n<ol>\n<li>If you did not connect the terminal to power yet:\n<ol>\n<li>Connect the power cable to the Ethernet-to-USB-C dongle and to a power source.<\/li>\n<li>Connect the dongle to the terminal.<\/li>\n<\/ol><\/li>\n<li>Connect your LAN's Ethernet cable to the Ethernet-to-USB-C dongle.<\/li>\n<\/ol>\n<h3 id=\"connect-wi-fi\">Connect to Wi-Fi<\/h3>\n<ol>\n<li>On the terminal display, select <strong>Configure network<\/strong>.<\/li>\n<li>Select <strong>Wi-Fi<\/strong>.<\/li>\n<li>Turn on the <strong>Wi-Fi<\/strong> toggle switch.<\/li>\n<li>Select the <strong>+<\/strong> icon to add a network. The terminal scans for Wi-Fi networks.<\/li>\n<li>Choose the desired network from the list and enter the Wi-Fi password, or select <strong>Add manually<\/strong> and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.<\/li>\n<li>Select the check mark to confirm.<br \/>\nThe terminal sets the network as default automatically, and connects to it.<br \/>\nYou'll now see a Wi-Fi icon at the top of the display.<\/li>\n<\/ol>\n<h4>After the terminal is boarded<\/h4>\n<p>If you need to change Wi-Fi usage after the terminal is boarded:<\/p>\n<ol>\n<li>Select <strong>Settings<\/strong> &gt; <strong>Network<\/strong>.<\/li>\n<li>Enter your <a href=\"\/pt\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">passcode<\/a>.<\/li>\n<li>Select <strong>Wi-Fi<\/strong>. You can now:\n<ul>\n<li>Turn Wi-Fi on or off using the <strong>Wi-Fi<\/strong> toggle switch.<\/li>\n<li><a href=\"\/pt\/point-of-sale\/design-your-integration\/network-and-connectivity\/network-configuration#configuring-the-terminal-IP-address\">Change IP settings<\/a>.<\/li>\n<li>Add another network as described above.<\/li>\n<\/ul><\/li>\n<\/ol>\n<h3>Cellular failover<\/h3>\n<p>Your SFO1 terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. Adyen terminals come with a pre-installed and activated SIM (eSIM) card, so you can use the cellular network immediately to board the terminal.<br \/>\nWhen in doubt, contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>.<\/p>\n<h2 id=\"test-psp-connection\">Teste a conex\u00e3o com nossa plataforma<\/h2>\n<p>Os pagamentos feitos com o terminal s\u00e3o processados na plataforma de pagamentos da Adyen. Para testar a conex\u00e3o com nossa plataforma:<\/p>\n<ol>\n<li>V\u00e1 para o <a href=\"#admin-menu\">Menu Admin<\/a>.<\/li>\n<li>Selecione <strong>Network<\/strong> &gt; <strong>Diagnostics<\/strong> &gt; <strong>PSP connection<\/strong>.<\/li>\n<li>Verifique se todos os itens t\u00eam uma marca de verifica\u00e7\u00e3o verde :white_check_mark: e se o resultado geral \u00e9 <strong>Success<\/strong>.<br \/>\nN\u00e3o se preocupe se o <strong>Receiving data<\/strong> tiver uma cruz vermelha <img title=\"-x-\" alt=\"-x-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/x.png\" \/> e o resultado for <strong>No Error<\/strong>; o terminal foi conectado com sucesso \u00e0 nossa plataforma.<\/li>\n<\/ol>\n<h2 id=\"test-cash-register-connection\">Teste a conex\u00e3o da caixa registradora<\/h2>\n<p>Para testar a conex\u00e3o com sua caixa registradora:<\/p>\n<ol>\n<li>V\u00e1 para o <a href=\"#admin-menu\">Menu Admin<\/a>.<\/li>\n<li>Selecione <strong>Network<\/strong> &gt; <strong>Diagnostics<\/strong> &gt; <strong>Terminal API<\/strong>.<\/li>\n<li>Verifique se todos os itens t\u00eam uma marca de verifica\u00e7\u00e3o verde :white_check_mark: e se o resultado geral \u00e9 <strong>Success<\/strong>.<\/li>\n<li>Selecione o bot\u00e3o <strong>Back<\/strong> para voltar ao <strong>Diagnostics<\/strong>, e selecione <strong>Endpoints<\/strong>.<br \/>\nO terminal executa testes em quatro URLs e mostra uma tela final.<\/li>\n<li>Verifique se todos os quatro URLs na tela final t\u00eam uma marca de verifica\u00e7\u00e3o verde :white_check_mark:.<\/li>\n<\/ol>\n<h2 id=\"power\">Ligar\/desligar<\/h2>\n<p>Se voc\u00ea ligar o terminal de pagamento pela primeira vez ou depois de desligado por um longo per\u00edodo, este poder\u00e1 fazer uma chamada de manuten\u00e7\u00e3o para sincronizar a configura\u00e7\u00e3o e atualizar o software. Isso pode levar de 10 a 20 minutos.<\/p>\n<h4>Ligando o terminal:<\/h4>\n<p>Durante a inicializa\u00e7\u00e3o, o visor liga e desliga algumas vezes.<\/p>\n<ul>\n<li>Conecte o terminal a uma fonte de alimenta\u00e7\u00e3o.<br \/>\nou\n<\/li>\n<li>Pressione e segure o bot\u00e3o liga\/desliga at\u00e9 a tela ligar.\n<\/li>\n<\/ul>\n<h4>Desligando o terminal:<\/h4>\n<ul>\n<li>V\u00e1 para o <a href=\"#admin-menu\">Menu Admin<\/a> e selecione <strong>Reboot<\/strong>.<br \/>\nou\n<\/li>\n<li>Pressione e segure o bot\u00e3o de ligar\/desligar at\u00e9 (entre 5 - 20 segundos) o visor desligar.\n<\/li>\n<\/ul>\n<h2 id=\"admin-menu\">Payment terminal menus<\/h2>\n<p>Your payment terminal has a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: center;\">Menu\/Button<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<th style=\"text-align: left;\">Passcode<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><img alt=\"\" src=\"\/user\/pages\/docs\/03.point-of-sale\/48.user-manuals\/21.sfo1-user-manual\/menu-settings.png\" \/> <br> <strong>Settings<\/strong><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\"><strong>Device info<\/strong>: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan the QR code to connect external devices to the terminal.<\/li><li markdown=\"1\"><strong>Network<\/strong>: enable and configure network connections.<\/li><li markdown=\"1\"><strong>Software<\/strong>: view and update the software version.<\/li><li markdown=\"1\"><strong>Configuration<\/strong>: view, update, or remove the configuration version.<\/li><li markdown=\"1\"><strong>Diagnostics<\/strong>: run network connection tests or send us a <a href=\"\/pt\/point-of-sale\/pos-troubleshooting\/hardware-tests#send-a-diagnostic-report\">diagnostic report<\/a>.<\/li><li markdown=\"1\"><strong>Power<\/strong>: restart or power off the terminal.<\/li><\/ul><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\">No passcode required:<ul><li markdown=\"1\"><strong>Device info<\/strong><\/li><li markdown=\"1\"><strong>Diagnostics<\/strong><\/li><\/ul><\/li> <li markdown=\"1\"><a href=\"\/pt\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">Admin &amp; Settings<\/a> passcode required:<ul><li markdown=\"1\"><strong>Configuration<\/strong><\/li><li markdown=\"1\"><strong>Network<\/strong><\/li><li markdown=\"1\"><strong>Software<\/strong><\/li><li markdown=\"1\"><strong>Power<\/strong><\/li><\/ul><\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><img alt=\"\" src=\"\/user\/pages\/docs\/03.point-of-sale\/48.user-manuals\/21.sfo1-user-manual\/menu-transactions.png\" \/> <br> <strong>Transactions<\/strong><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\"><strong>Totals<\/strong>: view, print, or reset the transaction totals report. Reset transaction totals. View the last known totals report.<\/li><li markdown=\"1\"><strong>History<\/strong>: view transactions stored on the terminal. Re-print the merchant\/shopper receipt for an approved transaction.<\/li><\/ul><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\"><a href=\"\/pt\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">Transactions<\/a> passcode required:<\/li><ul><li markdown=\"1\"><strong>History<\/strong><\/li><li markdown=\"1\"><strong>Totals<\/strong><\/li><\/ul><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"info-menu\">Menu Info<\/h2>\n<p>O menu Info mostra:<\/p>\n<ul>\n<li>Um QR code contendo detalhes que podemos usar para solucionar problemas.<\/li>\n<li>Alguns detalhes do terminal, como o endere\u00e7o IP e o ID exclusivo do terminal.<\/li>\n<\/ul>\n<p>Para abrir o menu Info:<\/p>\n<ol>\n<li>No visor, selecione o bot\u00e3o <strong>Menu<\/strong>.<\/li>\n<li>Selecione <strong>Info<\/strong>.\n<\/li>\n<\/ul><\/li>\n<\/ol>\n<h2 id=\"troubleshooting\">Solu\u00e7\u00e3o de problemas<\/h2>\n<h3>Autoatendimento<\/h3>\n<p>Se houver algum problema com o seu terminal, tente primeiro diagnosticar e resolver o problema usando a nossa se\u00e7\u00e3o <a href=\"\/pt\/reuse\/text-snippet-library\/adminpin\">Solu\u00e7\u00e3o de problemas para POS<\/a>. Na maioria das vezes, essa ser\u00e1 a solu\u00e7\u00e3o mais r\u00e1pida.<\/p>\n<h3 id=\"request-assistance\">Solicitar assist\u00eancia<\/h3>\n<p>Se voc\u00ea n\u00e3o conseguir resolver o problema usando a se\u00e7\u00e3o de solu\u00e7\u00e3o de problemas, envie um e-mail para a\u00a0<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>.<\/p>\n<p>Providencie as seguintes informa\u00e7\u00f5es:<\/p>\n<ul>\n<li>Conta do comerciante.<\/li>\n<li>Refer\u00eancia PSP, se aplic\u00e1vel.<\/li>\n<li>N\u00famero de s\u00e9rie do terminal. Este n\u00famero est\u00e1 impresso na parte traseira do terminal. Por exemplo: S \/ N: 123-456-789.<\/li>\n<\/ul>\n<h3>Troubleshooting tips for the SFO1<\/h3>\n<p>In case of slow or delayed payments when connected to Wi-Fi:<\/p>\n<ul>\n<li>Move the terminal closer to the router, or reset the router.<\/li>\n<li>Check the Wi-Fi network. A stable connection is crucial for fast transactions.<\/li>\n<\/ul>\n<p>If the terminal does not accept contactless payments:<\/p>\n<ul>\n<li>Use the original power adapter. The NFC antenna may not work correctly if a non-original adapter is used.<\/li>\n<li>Check for hardware issues: on the terminal, select <strong>Settings<\/strong> &gt; <strong>Diagnostics<\/strong> &gt; <strong>Hardware<\/strong>.<\/li>\n<\/ul>\n<h2>See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/point-of-sale\/design-your-integration\/network-and-connectivity\/network-configuration#configuring-the-terminal-IP-address\"\n                        target=\"_self\"\n                        >\n                    Configuring the terminal IP address\n                <\/a><\/li><li><a href=\"\/point-of-sale\/pos-troubleshooting\/connection-tests\"\n                        target=\"_self\"\n                        >\n                    Connection tests\n                <\/a><\/li><li><a href=\"\/point-of-sale\/android-terminals\/themes\"\n                        target=\"_self\"\n                        >\n                    Customize screens on SFO1\n                <\/a><\/li><li><a href=\"\/point-of-sale\/shopper-engagement\/display-data\/display-receipt\"\n                        target=\"_self\"\n                        >\n                    Show a virtual receipt\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/sfo1-user-manual","articleFields":{"description":"Get started with the SFO1 payment terminal.","parameters":{"model":"SFO1"},"type":"page","_expandable":{"operations":""},"status":"current","feedback_component":true,"filters_component":false,"decision_tree":"[]","page_id":"c11ce429-1156-415a-a6b4-8ad7b9390bed","last_edit_on":"10-04-2025 10:54"},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/sfo1-user-manual","title":"SFO1 user manual","content":"\nfunction trackPrintButton(){\n    let printAnalytics = new Analytics();\n    let printPageUrl = '\/pt\/point-of-sale\/user-manuals\/sfo1-user-manual';\n\n    printAnalytics.trackEvent({\n        'event': 'print',\n        'event_category': 'print',\n        'event_action': 'print page',\n        'event_label': 'print page: ' + printPageUrl\n    });\n\n    window.print();\n}\n\nPrint this page\n\n\nSupplied components\nSFO1 payment terminal. This device serves as a customer-facing display and a payment terminal in one.\neSIM.USB-C to USB-C angled cable and region-specific USB power adapter.If the terminal needs to be connected to the LAN: Ethernet-to-USB-C dongle. (The dongle needs to be ordered separately.)\n\nThe terminal can be mounted on a countertop stand, a pole mount, or a VESA wall mount.\nGet started\nThese are the steps to get your new SFO1 payment terminal up and running. Some steps include a link to more detailed instructions.\n\nInspect the terminal.\nTurn on the terminal by connecting it to a power source, depending on the network you are going to use:\n\nIf you are going to use your Wi-Fi network, connect the power adapter to the terminal and to a power source.\nIf you are going to use your LAN, connect the power cable to the Ethernet-to-USB-C dongle and to a power source, and connect the dongle to the terminal.\n\nSelect Configure network. Then connect the terminal to your network.\nThe terminal asks you to either:\n\nEnter a one-time password (OTP): go to Customer Area &gt; In-person payments &gt; Payment devices, and select the Terminals tab. Select the terminal you want to board. Find the OTP under One time password and enter it on the terminal screen.\nBoard the terminal: select Board the terminal, select your store, and select Confirm. Boarding can take up to 30 minutes.\n\nIf Board the terminal doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.\n\n\nTest the connection with the Adyen platform.\nTest the connection with your POS system.\n\nWhen you have completed these steps, you are ready to process payments!\nInspect the terminal\nBecause payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tampered with.\n\n\nVerify that the box containing the terminal hasn't been opened.\n\n\nIf you have access to the Adyen Customer Area, log in and under In-person payments &gt; Orders and returns find the order for your terminal. Then:\n\nVerify that the serial number (S\/N) on the box is the same as in the Customer Area.\nUsing the track &amp; trace link, track the order with the carrier to verify that they confirm having delivered the payment terminal.\n\n\n\nTake the terminal out of the box, and verify that the serial number (S\/N) on the terminal is the same as the serial number on the box.\n\n\nInspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.\n\n\n\nIf any of the above checks fails, contact our Support Team immediately.\n\nConnect to your network\nConnect your terminal to the internet so that it can communicate with the Adyen payments platform. Follow the instructions for the network connection you want to use : either Ethernet LAN or Wi-Fi.\nConnect to Ethernet LAN\n\nIf you did not connect the terminal to power yet:\n\nConnect the power cable to the Ethernet-to-USB-C dongle and to a power source.\nConnect the dongle to the terminal.\n\nConnect your LAN's Ethernet cable to the Ethernet-to-USB-C dongle.\n\nConnect to Wi-Fi\n\nOn the terminal display, select Configure network.\nSelect Wi-Fi.\nTurn on the Wi-Fi toggle switch.\nSelect the + icon to add a network. The terminal scans for Wi-Fi networks.\nChoose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.\nSelect the check mark to confirm.\nThe terminal sets the network as default automatically, and connects to it.\nYou'll now see a Wi-Fi icon at the top of the display.\n\nAfter the terminal is boarded\nIf you need to change Wi-Fi usage after the terminal is boarded:\n\nSelect Settings &gt; Network.\nEnter your passcode.\nSelect Wi-Fi. You can now:\n\nTurn Wi-Fi on or off using the Wi-Fi toggle switch.\nChange IP settings.\nAdd another network as described above.\n\n\nCellular failover\nYour SFO1 terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. Adyen terminals come with a pre-installed and activated SIM (eSIM) card, so you can use the cellular network immediately to board the terminal.\nWhen in doubt, contact our Support Team.\nTeste a conex\u00e3o com nossa plataforma\nOs pagamentos feitos com o terminal s\u00e3o processados na plataforma de pagamentos da Adyen. Para testar a conex\u00e3o com nossa plataforma:\n\nV\u00e1 para o Menu Admin.\nSelecione Network &gt; Diagnostics &gt; PSP connection.\nVerifique se todos os itens t\u00eam uma marca de verifica\u00e7\u00e3o verde :white_check_mark: e se o resultado geral \u00e9 Success.\nN\u00e3o se preocupe se o Receiving data tiver uma cruz vermelha  e o resultado for No Error; o terminal foi conectado com sucesso \u00e0 nossa plataforma.\n\nTeste a conex\u00e3o da caixa registradora\nPara testar a conex\u00e3o com sua caixa registradora:\n\nV\u00e1 para o Menu Admin.\nSelecione Network &gt; Diagnostics &gt; Terminal API.\nVerifique se todos os itens t\u00eam uma marca de verifica\u00e7\u00e3o verde :white_check_mark: e se o resultado geral \u00e9 Success.\nSelecione o bot\u00e3o Back para voltar ao Diagnostics, e selecione Endpoints.\nO terminal executa testes em quatro URLs e mostra uma tela final.\nVerifique se todos os quatro URLs na tela final t\u00eam uma marca de verifica\u00e7\u00e3o verde :white_check_mark:.\n\nLigar\/desligar\nSe voc\u00ea ligar o terminal de pagamento pela primeira vez ou depois de desligado por um longo per\u00edodo, este poder\u00e1 fazer uma chamada de manuten\u00e7\u00e3o para sincronizar a configura\u00e7\u00e3o e atualizar o software. Isso pode levar de 10 a 20 minutos.\nLigando o terminal:\nDurante a inicializa\u00e7\u00e3o, o visor liga e desliga algumas vezes.\n\nConecte o terminal a uma fonte de alimenta\u00e7\u00e3o.\nou\n\nPressione e segure o bot\u00e3o liga\/desliga at\u00e9 a tela ligar.\n\n\nDesligando o terminal:\n\nV\u00e1 para o Menu Admin e selecione Reboot.\nou\n\nPressione e segure o bot\u00e3o de ligar\/desligar at\u00e9 (entre 5 - 20 segundos) o visor desligar.\n\n\nPayment terminal menus\nYour payment terminal has a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.\n\n\n\nMenu\/Button\nDescription\nPasscode\n\n\n\n\n  Settings\nDevice info: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan the QR code to connect external devices to the terminal.Network: enable and configure network connections.Software: view and update the software version.Configuration: view, update, or remove the configuration version.Diagnostics: run network connection tests or send us a diagnostic report.Power: restart or power off the terminal.\nNo passcode required:Device infoDiagnostics Admin &amp; Settings passcode required:ConfigurationNetworkSoftwarePower\n\n\n  Transactions\nTotals: view, print, or reset the transaction totals report. Reset transaction totals. View the last known totals report.History: view transactions stored on the terminal. Re-print the merchant\/shopper receipt for an approved transaction.\nTransactions passcode required:HistoryTotals\n\n\n\nMenu Info\nO menu Info mostra:\n\nUm QR code contendo detalhes que podemos usar para solucionar problemas.\nAlguns detalhes do terminal, como o endere\u00e7o IP e o ID exclusivo do terminal.\n\nPara abrir o menu Info:\n\nNo visor, selecione o bot\u00e3o Menu.\nSelecione Info.\n\n\n\nSolu\u00e7\u00e3o de problemas\nAutoatendimento\nSe houver algum problema com o seu terminal, tente primeiro diagnosticar e resolver o problema usando a nossa se\u00e7\u00e3o Solu\u00e7\u00e3o de problemas para POS. Na maioria das vezes, essa ser\u00e1 a solu\u00e7\u00e3o mais r\u00e1pida.\nSolicitar assist\u00eancia\nSe voc\u00ea n\u00e3o conseguir resolver o problema usando a se\u00e7\u00e3o de solu\u00e7\u00e3o de problemas, envie um e-mail para a\u00a0Support Team.\nProvidencie as seguintes informa\u00e7\u00f5es:\n\nConta do comerciante.\nRefer\u00eancia PSP, se aplic\u00e1vel.\nN\u00famero de s\u00e9rie do terminal. Este n\u00famero est\u00e1 impresso na parte traseira do terminal. Por exemplo: S \/ N: 123-456-789.\n\nTroubleshooting tips for the SFO1\nIn case of slow or delayed payments when connected to Wi-Fi:\n\nMove the terminal closer to the router, or reset the router.\nCheck the Wi-Fi network. A stable connection is crucial for fast transactions.\n\nIf the terminal does not accept contactless payments:\n\nUse the original power adapter. The NFC antenna may not work correctly if a non-original adapter is used.\nCheck for hardware issues: on the terminal, select Settings &gt; Diagnostics &gt; Hardware.\n\nSee also\n\n\n                    Configuring the terminal IP address\n                \n                    Connection tests\n                \n                    Customize screens on SFO1\n                \n                    Show a virtual receipt\n                \n","type":"page","locale":"pt","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"Terminais","lvl2":"Get started manuals","lvl3":"SFO1 user manual"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals","lvl3":"\/pt\/point-of-sale\/user-manuals\/sfo1-user-manual"},"levels":4,"category":"In-person payments","category_color":"green","tags":["manual"]},"articleFiles":{"menu-settings.png":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/48.user-manuals\/21.sfo1-user-manual\/menu-settings.png\" \/>","menu-transactions.png":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/48.user-manuals\/21.sfo1-user-manual\/menu-transactions.png\" \/>","Settings.svg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/48.user-manuals\/21.sfo1-user-manual\/Settings.svg\" \/>","Standalone.svg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/48.user-manuals\/21.sfo1-user-manual\/Standalone.svg\" \/>","Transaction.svg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/48.user-manuals\/21.sfo1-user-manual\/Transaction.svg\" \/>"}}