{"title":"Troubleshoot the Bluetooth connection","category":"default","creationDate":1776961627,"content":"

App keeps showing \"initializing\" status<\/h3>\n

Most likely app and terminal do not support the same protocol version. Make sure this is the case.<\/p>\n

There is no Bluetooth icon visible<\/h3>\n
    \n
  1. Make sure that the app and terminal are within each others range. In theory the maximum range is 60 meters in open space, but\u00a0when troubleshooting make sure you are at least within 10 meters distance. In the office the range is around 30 meters.<\/li>\n
  2. If the icon does not appear within 20 seconds and both devices are paired, try restarting the app first.<\/li>\n
  3. If this does not work restart the terminal.<\/li>\n<\/ol>\n

    Other issues<\/h3>\n

    It is always a good idea to start with a clean Bluetooth configuration. Make sure that you remove other paired devices unless they are necessary. To do this follow the unpair devices for a clean configuration<\/a> procedure.<\/p>","url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/terminal-deprecation\/e355-user-manual\/make-a-payment-on-the-e355-over-bluetooth\/troubleshoot-the-bluetooth-connection","articleFields":{"id":"24218260","type":"page","_expandable":{"operations":""},"status":"current"},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/terminal-deprecation\/e355-user-manual\/make-a-payment-on-the-e355-over-bluetooth\/troubleshoot-the-bluetooth-connection","title":"Troubleshoot the Bluetooth connection","content":"App keeps showing \"initializing\" status\nMost likely app and terminal do not support the same protocol version. Make sure this is the case.\nThere is no Bluetooth icon visible\n\nMake sure that the app and terminal are within each others range. In theory the maximum range is 60 meters in open space, but\u00a0when troubleshooting make sure you are at least within 10 meters distance. In the office the range is around 30 meters.\nIf the icon does not appear within 20 seconds and both devices are paired, try restarting the app first.\nIf this does not work restart the terminal.\n\nOther issues\nIt is always a good idea to start with a clean Bluetooth configuration. Make sure that you remove other paired devices unless they are necessary. To do this follow the unpair devices for a clean configuration procedure.","type":"page","locale":"pt","boost":14,"hierarchy":{"lvl0":"Home","lvl1":"Terminais","lvl2":"Get started manuals","lvl3":"Deprecation of eVo terminals","lvl4":"e355 user manual","lvl5":"Make a payment on the e355 over Bluetooth","lvl6":"Troubleshoot the Bluetooth connection"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals","lvl3":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/terminal-deprecation","lvl4":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/terminal-deprecation\/e355-user-manual","lvl5":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/terminal-deprecation\/e355-user-manual\/make-a-payment-on-the-e355-over-bluetooth","lvl6":"\/pt\/point-of-sale\/user-manuals\/terminal-deprecation\/e355-user-manual\/make-a-payment-on-the-e355-over-bluetooth\/troubleshoot-the-bluetooth-connection"},"levels":7,"category":"In-person payments","category_color":"green","tags":["Troubleshoot","Bluetooth","connection"]}}