{"title":"Troubleshooting and support - VX675","category":"default","creationDate":1776961627,"content":"<h2>Self-service<\/h2>\n<p>If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our <a href=\"\/pt\/point-of-sale\/pos-troubleshooting\">Troubleshooting documentation<\/a>. In many cases, this will be the quickest solution.<\/p>\n<h2 id=\"request-assistance\">Ask for assistance<\/h2>\n<p>If you cannot resolve the issue using the Troubleshooting documentation, send an email to our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>.<\/p>\n<p>Provide the following information:<\/p>\n<ul>\n<li>Merchant account.<\/li>\n<li>PSP reference of the transaction, if applicable.<\/li>\n<li>Terminal serial number. This number is available in the <strong>Device info<\/strong> and also printed on the back of the terminal (for example, S\/N:123-456-789).<\/li>\n<\/ul>","url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/terminal-deprecation\/vx675-user-manual\/troubleshooting-and-support-vx675","articleFields":{"id":"24218300","type":"page","_expandable":{"operations":""},"status":"current","last_edit_on":"18-04-2019 17:01"},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/terminal-deprecation\/vx675-user-manual\/troubleshooting-and-support-vx675","title":"Troubleshooting and support - VX675","content":"Self-service\nIf there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our Troubleshooting documentation. In many cases, this will be the quickest solution.\nAsk for assistance\nIf you cannot resolve the issue using the Troubleshooting documentation, send an email to our Support Team.\nProvide the following information:\n\nMerchant account.\nPSP reference of the transaction, if applicable.\nTerminal serial number. This number is available in the Device info and also printed on the back of the terminal (for example, S\/N:123-456-789).\n","type":"page","locale":"pt","boost":15,"hierarchy":{"lvl0":"Home","lvl1":"Terminais","lvl2":"Get started manuals","lvl3":"Deprecation of eVo terminals","lvl4":"VX675 user manual","lvl5":"Troubleshooting and support - VX675"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals","lvl3":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/terminal-deprecation","lvl4":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/terminal-deprecation\/vx675-user-manual","lvl5":"\/pt\/point-of-sale\/user-manuals\/terminal-deprecation\/vx675-user-manual\/troubleshooting-and-support-vx675"},"levels":6,"category":"In-person payments","category_color":"green","tags":["Troubleshooting","support","VX675"]}}