{"title":"Perform a Refund in standalone mode - VX690","category":"default","creationDate":1776961627,"content":"<div class=\"sc-notice warning\"><div>\n<p>If the terminal shows an exclamation at the top bar, this means that the terminal holds data that it failed to synchronize with the plataforma de pagamentos da Adyen due to lack of an outgoing internet connection.<\/p>\n<\/div><\/div>\n<p>A shopper may decide to return previously purchased goods, and you\u00a0might want to start a\u00a0<em>refund<\/em>\u00a0transaction to pay back the corresponding amount to the shopper's card.<br \/>\nFor security reasons, Adyen enables refund functionality on a per-device basis.You must enter a password to\u00a0perform a refund in standalone mode.<\/p>\n<h3 id=\"steps\">Steps<\/h3>\n<p>To perform a refund, do the following:<\/p>\n<ol>\n<li>Press\u00a0 <strong><strong><img alt=\"\" src=\"\/user\/pages\/reuse\/image-library\/buttons\/07.confirmvx690\/13_vx690.png\" \/><\/strong><\/strong> \u00a0+\u00a0<strong>8<\/strong> to open the Special Payments menu.<\/li>\n<li>Enter the PIN code to unlock the device.<\/li>\n<li>Enter the amount to refund, then proceed like in a normal transaction.<\/li>\n<\/ol>","url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/terminal-deprecation\/vx690-user-manual\/perform-a-refund-vx690","articleFields":{"description":"Perform a refund when your terminal is in standalone mode.","id":"39954832","type":"page","_expandable":{"operations":""},"status":"current","last_edit_on":"20-05-2019 17:42"},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/terminal-deprecation\/vx690-user-manual\/perform-a-refund-vx690","title":"Perform a Refund in standalone mode - VX690","content":"\nIf the terminal shows an exclamation at the top bar, this means that the terminal holds data that it failed to synchronize with the plataforma de pagamentos da Adyen due to lack of an outgoing internet connection.\n\nA shopper may decide to return previously purchased goods, and you\u00a0might want to start a\u00a0refund\u00a0transaction to pay back the corresponding amount to the shopper's card.\nFor security reasons, Adyen enables refund functionality on a per-device basis.You must enter a password to\u00a0perform a refund in standalone mode.\nSteps\nTo perform a refund, do the following:\n\nPress\u00a0  \u00a0+\u00a08 to open the Special Payments menu.\nEnter the PIN code to unlock the device.\nEnter the amount to refund, then proceed like in a normal transaction.\n","type":"page","locale":"pt","boost":15,"hierarchy":{"lvl0":"Home","lvl1":"Terminais","lvl2":"Get started manuals","lvl3":"Deprecation of eVo terminals","lvl4":"VX690 user manual","lvl5":"Perform a Refund in standalone mode - VX690"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals","lvl3":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/terminal-deprecation","lvl4":"https:\/\/docs.adyen.com\/pt\/point-of-sale\/user-manuals\/terminal-deprecation\/vx690-user-manual","lvl5":"\/pt\/point-of-sale\/user-manuals\/terminal-deprecation\/vx690-user-manual\/perform-a-refund-vx690"},"levels":6,"category":"In-person payments","category_color":"green","tags":["Perform","Refund","standalone","VX690"]}}