Sometimes a balance transfer appears in a settlement batch. A balance transfer is when funds from one settlement batch transfers to another. The transfer can be either from a previous batch or to a next batch.<\/p>\n
You can find details of a balance transfer in:<\/p>\n
To reconcile a balance transfer in your payout batch:<\/p>\n
The BalanceTransfer<\/strong> sheet in the Company Payout report shows balance transfer entries. Find the reason in the Reason Code<\/strong> column. The possible values include:<\/p>\n The payout has been blocked because the deposit<\/a> either isn't configured or is incorrectly configured, so we have transferred the payout balance to the next settlement batch.<\/p>\n You need to:<\/p>\n The payout has been blocked because your liability risk settings aren't configured, so we have transferred the payout balance to the next settlement batch.<\/p>\n You need to:<\/p>\n There's an error with the configuration of your settlement flow, so we have transferred the payout balance to the next settlement batch.<\/p>\n You need to:<\/p>\n Your required deposit<\/a> has increased because changes in your transaction volumes have increased your exposure<\/a>, so we have transferred the amount from your balance to reach the required deposit.<\/p>\n You need to:<\/p>\n Find your liability risk details<\/strong><\/p>\n You must have the Merchant financial<\/strong> user role<\/a>.<\/p>\n To find out more about your exposure and deposit:<\/p>\n You have a negative Next Payout<\/a> balance, and we have transferred the negative balance to the next settlement batch.<\/p>\n You have a negative balance of in-process funds<\/a>, and we have transferred the negative balance to the next settlement batch.<\/p>\n Avoid negative balances<\/strong> Calculate your in-process funds balance<\/strong> There's a problem with your payout account<\/a>, and we have made a balance transfer to the next settlement batch. The problem can be either of the following:<\/p>\n You need to:<\/p>\n Fix your payout account details<\/strong> Find the exchange rate for your balance transfer<\/strong> The payout was blocked, and we transferred the payout balance to the next settlement batch. Payouts can be blocked when:<\/p>\n You need to:<\/p>\n Use the following columns in the Settlement details report to find a balance transfer entry in your settlement batch:<\/p>\n For positive balance transfers:<\/p>\n For negative balance transfers:<\/p>\n The following example shows a negative balance transfer entry with select columns from a Settlement details report for batch number 123.<\/p>\n
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MISSING_DEPOSIT<\/h3>\n
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\nContact your Account Manager or our Support Team<\/a> to configure your deposit.<\/li>\n<\/ul>\nMISSING_MPL_CONFIG<\/h3>\n
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\nContact your Account Manager or our Support Team<\/a> to configure your liability risk settings.<\/li>\n<\/ul>\nMISSING_SETTLEMENTFLOW_CONFIG<\/h3>\n
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\nContact your Account Manager or our Support Team<\/a> to fix your settlement flow.<\/li>\n<\/ul>\nMPL_EXCEEDED<\/h3>\n
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NEGATIVE_AMOUNT_COMPENSATION<\/h3>\n
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\nIf you anticipate that future Next Payout balances will also be negative, add funds to your Reserve<\/a>.<\/li>\n<\/ul>\nNEGATIVE_INPROCESS<\/h3>\n
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\nAdd funds to your Reserve<\/a> to avoid negative balances in the future. If you keep getting balance transfers with this reason code after adding funds to your Reserve, contact your Account Manager or our Support Team<\/a>.<\/p>\n<\/li>\n
\nIn Payment accounting reports<\/a> for the dates included in the settlement batch, add the amounts in the Captured (PC)<\/strong> column together. The total is the balance of in-process funds.<\/p>\n<\/li>\n<\/ul>\nPAYOUT_ACCOUNT_CONFIG<\/h3>\n
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\nCheck your payout account details<\/a> and fix any information that is incorrect. You can check the audit trail to find out if your payout account information was changed.<\/p>\n<\/li>\n
\nIf the reason for the balance transfer was because of an unsupported payout currency, we converted the balance transfer amount to your primary payout currency<\/a> using an exchange rate for the creation date.<\/p>\n<\/li>\n<\/ul>\nPAYOUTS_BLOCKED<\/h3>\n
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\nCheck your payout account details<\/a> and fix any information that is missing or incorrect. You can check the audit trail to find out if your payout account information was changed. If you are unable to fix the issue yourself, contact your Account Manager or our Support Team<\/a>.<\/li>\n<\/ul>\n2. Find the balance transfer entry in the Settlement details report<\/h2>\n
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Example<\/h3>\n