{"title":"Donation campaigns","category":"default","creationDate":1631710800,"content":"
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Read more<\/h5>

\"\" Learn more about Adyen Giving on adyen.com<\/a>.<\/p><\/div><\/div>\n\n

When processing donations with Adyen Giving, you can monitor, analyze, share insights, and optimize the impact of donations. Use the Campaign dashboard<\/a> and generate the Processed Donations Report<\/a> to find detailed information on the performance of your donation campaigns.<\/p>\n

If you are a nonprofit that is receiving donations, you can generate the Received Donations Report<\/a> to get an overview of the donations that you received raised by each Adyen company account<\/a>.<\/p>\n

Prerequisites<\/h2>\n

To view the report and the dashboard, you must first set up campaigns in your Customer Area<\/a>.<\/p>\n

The following table shows which user roles<\/a> are required for which actions:<\/p>\n\n\n\n\n\n\n\n
User actions<\/th>\nUser roles<\/th>\n<\/tr>\n<\/thead>\n
View campaigns, access campaign insights, and generate Processed Donations Report<\/td>\nDonation Campaigns Viewer<\/td>\n<\/tr>\n
Manage campaigns, access campaign insights, and generate Processed Donations Report<\/td>\nDonation Campaigns Manager<\/td>\n<\/tr>\n
Generate Received Donations Report<\/td>\nMerchant financial<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

These user roles do not give access to any other payment information.<\/p>\n

Campaign insights dashboard<\/h2>\n

Each active or past campaign has its own Campaign insights dashboard that shows its performance. It shows online and in-store performance, and includes a breakdown per shopper location.<\/p>\n

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The information on the dashboard is not real-time. It can take up to four hours for a donation to show up on the dashboard. For real-time information, we recommend that you listen to DONATION<\/strong> webhooks<\/a>.<\/p>\n<\/div>\n

In your Customer Area<\/a>:<\/p>\n

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  1. Go to Giving<\/strong> > Campaigns<\/strong>.<\/li>\n
  2. In the box for the specific campaign, select See campaign insights<\/strong>.<\/li>\n<\/ol>\n

    You can filter the data in the dashboard. For example, you can filter by the following:<\/p>\n