A dispute occurs when a cardholder disputes a payment and contacts their issuer to initiate a chargeback. Disputes can be categorized into the following groups:
- Consumer disputes
- Processing errors
Whether a payment can be disputed depends on the payment method. Credit card payments are defendable, whereas bank transfers are not.
When a dispute is raised by the issuing bank, Adyen will communicate this to you, and the dispute cycle starts. If you want to be notified when you receive a dispute, enable the System Messages.
Before you manage disputes, it is important to understand:
- How the dispute process works.
- Which required documents you must provide.
- Chargeback guidelines for issuers.
- The applicable reason code to understand the type of dispute, depending on the payment method.
Once you understand the dispute process, you are ready to manage your disputes.