{"title":"MOTO payments through Customer Area","category":"default","creationDate":1776961628,"content":"<p>Your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a> includes the Virtual Terminal user interface that you can use to accept Mail Order\/Telephone Order (MOTO) payments. For example, when a shopper calls your call center, you enter the shopper's card details in Virtual Terminal and make a payment.<\/p>\n<h2>Requirements<\/h2>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Requirement<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"><strong><a href=\"\/pt\/account\/user-roles\">Customer Area roles<\/a><\/strong><\/td>\n<td style=\"text-align: left;\">Make sure that you have the following role: <ul><li markdown=\"1\"><strong>Create payments from virtual terminal in the CA<\/strong><\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong><a href=\"\/pt\/development-resources\/webhooks\">Webhooks<\/a><\/strong><\/td>\n<td style=\"text-align: left;\">Subscribe to the following webhook: <ul><li markdown=\"1\"><strong>Standard webhook<\/strong><\/li><\/ul><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Make a payment<\/h2>\n<p>To make a payment in Virtual Terminal:<\/p>\n<ol>\n<li>In your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, select the merchant account to use for the payment.<\/li>\n<li>Go to <strong>Virtual Terminal<\/strong>.<\/li>\n<li>Under <strong>Store selection<\/strong>, select the store to process a payment for.<\/li>\n<li>On the following pages, fill in the fields for shopper information and payment details.<\/li>\n<li>Submit the payment.<br \/>\nYou get a confirmation page for the transaction that shows if it was successful.<\/li>\n<\/ol>\n<h3>Payment form<\/h3>\n<p>The Virtual Terminal transaction details form includes the fields that you can fill in with shopper information and payment details.<\/p>\n<p>The following fields are always mandatory:<\/p>\n<ul>\n<li>Amount<\/li>\n<li>Merchant reference<\/li>\n<li>Country\/Region<\/li>\n<\/ul>\n<p>Some industries have additional fields. For example, if the <a href=\"\/pt\/get-started-with-adyen\/adyen-glossary\/#merchant-category-code\">Merchant Category Code (MCC)<\/a> associated with your account indicates that you are in the airline industry, you get fields that are related to airline transactions.<\/p>\n<h2>Test and go live<\/h2>\n<p>Test that Virtual Terminal payments work as expected:<\/p>\n<ol>\n<li>In your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">test Customer Area<\/a>, go to Virtual Terminal and make a payment with <a href=\"\/pt\/development-resources\/test-cards-and-credentials\/test-card-numbers\/\">test card details<\/a>.<\/li>\n<li>Make sure that the test payment shows up on the list of payments in your Customer Area.<\/li>\n<li>Get the <strong>AUTHORISATION<\/strong> webhook on your server.<\/li>\n<\/ol>\n<p>Before you go live, make sure of the following:<\/p>\n<ul>\n<li>The fields on the Virtual Terminal payment form meet your business requirements.<\/li>\n<li>You have submitted the Self Assessment Questionnaire C-VT (SAQ C-VT) for PCI DSS compliance. Reach out to your Adyen contact to get this form.<\/li>\n<li>Your Customer Area users know how to use the Virtual Terminal user interface.<\/li>\n<\/ul>\n<p>Use the Virtual Terminal in your <a href=\"https:\/\/ca-live.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">live Customer Area<\/a> to make live MOTO payments.<\/p>","url":"https:\/\/docs.adyen.com\/pt\/unified-commerce\/mail-order-telephone-order\/customer-area","articleFields":{"description":"Use Virtual Terminal to accept Mail Order\/Telephone Order (MOTO) payments.","feedback_component":true,"filters_component":false},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/unified-commerce\/mail-order-telephone-order\/customer-area","title":"MOTO payments through Customer Area","content":"Your Customer Area includes the Virtual Terminal user interface that you can use to accept Mail Order\/Telephone Order (MOTO) payments. For example, when a shopper calls your call center, you enter the shopper's card details in Virtual Terminal and make a payment.\nRequirements\n\n\n\nRequirement\nDescription\n\n\n\n\nCustomer Area roles\nMake sure that you have the following role: Create payments from virtual terminal in the CA\n\n\nWebhooks\nSubscribe to the following webhook: Standard webhook\n\n\n\nMake a payment\nTo make a payment in Virtual Terminal:\n\nIn your Customer Area, select the merchant account to use for the payment.\nGo to Virtual Terminal.\nUnder Store selection, select the store to process a payment for.\nOn the following pages, fill in the fields for shopper information and payment details.\nSubmit the payment.\nYou get a confirmation page for the transaction that shows if it was successful.\n\nPayment form\nThe Virtual Terminal transaction details form includes the fields that you can fill in with shopper information and payment details.\nThe following fields are always mandatory:\n\nAmount\nMerchant reference\nCountry\/Region\n\nSome industries have additional fields. For example, if the Merchant Category Code (MCC) associated with your account indicates that you are in the airline industry, you get fields that are related to airline transactions.\nTest and go live\nTest that Virtual Terminal payments work as expected:\n\nIn your test Customer Area, go to Virtual Terminal and make a payment with test card details.\nMake sure that the test payment shows up on the list of payments in your Customer Area.\nGet the AUTHORISATION webhook on your server.\n\nBefore you go live, make sure of the following:\n\nThe fields on the Virtual Terminal payment form meet your business requirements.\nYou have submitted the Self Assessment Questionnaire C-VT (SAQ C-VT) for PCI DSS compliance. Reach out to your Adyen contact to get this form.\nYour Customer Area users know how to use the Virtual Terminal user interface.\n\nUse the Virtual Terminal in your live Customer Area to make live MOTO payments.","type":"page","locale":"pt","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"Omnichannel","lvl2":"Mail Order\/Telephone Order (MOTO) payments","lvl3":"MOTO payments through Customer Area"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/unified-commerce","lvl2":"https:\/\/docs.adyen.com\/pt\/unified-commerce\/mail-order-telephone-order","lvl3":"\/pt\/unified-commerce\/mail-order-telephone-order\/customer-area"},"levels":4,"category":"Omnichannel","category_color":"green","tags":["payments","through","Customer"]}}