--- title: "Account Updater results" description: "Use this report to find the details of Account Updater requests." url: "https://docs.adyen.com/reporting/account-updater-results" source_url: "https://docs.adyen.com/reporting/account-updater-results.md" canonical: "https://docs.adyen.com/reporting/account-updater-results" last_modified: "2026-05-24T12:54:32+02:00" language: "en" --- # Account Updater results Use this report to find the details of Account Updater requests. [View source](/reporting/account-updater-results.md) The Account Updater results report shows a summary of [Account Updater](/online-payments/account-updater) results in a specific date range. You can use this report to find the outcomes and statuses of account update requests, get a summary of [Real Time Account Updater](/online-payments/account-updater#real-time-account-updater) results, and find your Account Updater fees. This report is available in daily, weekly or in monthly intervals. To view the report, you need the **Merchant view Account Updater Reports (Adyen)** user role. **Generating and downloading**: Get this report [manually](/reporting/manually-get-reports) or [automatically](/reporting/automatically-get-reports). **Time zone**: CET time zone. **Multiple reports at once**: Generate more than one Account Updater results report at a time in your [Customer Area](https://ca-test.adyen.com/). **Availability**: Available for [company accounts](/account/account-structure#company-account) and [merchant accounts](/account/account-structure#merchant-accounts). ## Sample [Download a sample Account Updater results report](/reporting/account-updater-results/SAMPLE_account_updater_results__P_W_2019-39_2019-43_sample.csv) for examples of the included data. ## Structure ### Summary The first three lines of the report is the summary. It shows the following information about the report: | Column | Description | | ---------------- | --------------------------------------------------------------------------------------- | | Company account | Name of your company account as registered in the Adyen payments platform. | | Merchant account | Name of your merchant account. | | Start date | The start date of the included data. | | End date | The end date of the included data. | | Timezone | The time zone this report is based on. | | Show merchant | Whether your merchant name is shown in each entry. | | Show acquirer | Whether the Acquirer name is shown in each entry. | | Show card scheme | Whether the card scheme is shown in each entry. Possible values: **true** or **false**. | | Show dates as | The measure of time for each entry. Possible values: **day**, **week**, or **month**. | ### Entries The report entries start after the summary lines. Under the header line, each line in the report is a separate entry. ### Columns Each column shows specific information about the entries. | # | Column | Data type | Description | Example | | -- | ---------------------------------- | ------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------- | | 1 | Company account | Alpha Text (80-character limit) | Name of your company account as registered in the Adyen payments platform. | **{yourCompany}** | | 2 | Merchant account | Alpha Text (80-character limit) | Name of your merchant account. Column populated if `Show merchant` parameter is set to **true**. | **{empty}** | | 3 | Service | Alpha Text (8-character limit) | Shows how the Account Updater request was initiated. Possible values: **batch**, **realtime**. | **batch** | | 4 | Acquirer | Alpha Text (80-character limit) | Name of the Acquirer over which the Account Update request is processed. Column populated if `Show acquirer` parameter is set to **true**. | **{yourVisaAcquirer}** | | 5 | Card scheme | Alpha Text | Identifies the card scheme, possible values: **visa**, **mc**. Column populated if `Show card scheme` parameter is set to **true**. | **visa** | | 6 | Creation date | Date field | Date in which the Account Updater request was submitted to Adyen. Format depends on `Show dates as` parameter : **day = 2019-04-30, week=2019-25, month=2019-04**. | **2019-04-30** | | 7 | Booking date | Date field | Date during which a response (e.g. account number changed) to the Account updater request was received. | **01/05/2019** | | 8 | Total requests | Integer | Total number of requests submitted in the Creation date period. | **544739** | | 9 | Responses received | Integer | Number of responses received until end date of the report. | **544739** | | 10 | Responses pending | Integer | Number of requests for which no response has been received by end date of the report. | **0** | | 11 | Responses - Account number changed | Integer | Number of requests for which the card number has been updated. | **565** | | 12 | Responses - Expiry date changed | Integer | Number of requests for which the expiration date has been updated. | **1441** | | 13 | Responses - Account closed | Integer | Number of requests for which the card has been closed and is no longer valid. | **5302** | | 14 | Responses - Contact cardholder | Integer | (Visa only) Number of requests for which the card was updated, but new details are not available. Reach out to the cardholder for updated card information. | **0** | | 15 | Responses - No change | Integer | Number of requests for which there have been no updates to the card details. | **537431** | | 16 | Responses - Error | Integer | Number of requests which have not been updated due to a technical error. | **0** | | 17 | Fee currency | Alpha Text (3-character limit) | Three character ISO code for the currency in which the Account updater fees will be charged. | **EUR** | | 18 | Fee - Account number changed | Fixed point number | Fee charged per `Account number changed` response. | **0.25** | | 19 | Fee - Expiry date changed | Fixed point number | Fee charged per `Expiry date changed` response. | **0.25** | | 20 | Fee - Account closed | Fixed point number | Fee charged per `Account closed` response. | **0.25** | | 21 | Fee - Contact cardholder | Fixed point number | Fee charged per `Contact cardholder` response. | **0.00** | | 22 | Fee amount | Fixed point number | Total cost which will be charged for the Responses on the monthly Adyen Invoice. | **1827.00** | ## See also * [Account Updater](/online-payments/account-updater)