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Dispute report

Use this report to review the details of disputed transactions.

A dispute occurs when a cardholder disputes a payment and contacts their issuer to reverse the payment. A cardholder may dispute a payment for a number of reasons, including:

  • Fraud, or suspected fraud.
  • Customer disputes (merchandise not received, defective merchandise).
  • Processing errors (incorrect amounts, duplicate processing).

You can review details of these disputed transactions in your dispute report.

Download a sample report

Review the sample report before you begin implementing your own process for managing reports. The sample report will give you an example of the kind of data that will be provided in your own reports.

To download a sample dispute report, click here.

Report structure

#

Column

Data Type

Description

1

Company Account

Unicode Text (80-character)

Name of your company account within the Adyen payments platform.

2

Merchant Account

Unicode Text (80-character)

Name of your merchant account that was used to process the original payment request. The report may contain line items for multiple merchant accounts.

3

Psp Reference

Unicode Text (16-character limit)

Adyen's unique 16 character reference for the payment. This is the PSP reference for the original authorisation request.

4

Merchant Reference

Unicode Text (80-character)

Reference number provided when initiating the payment request.

5

Payment Method

Unicode Text (30-character)

Payment method type of the payment which was processed. For example: visa, mc, amex.

6

Record Date

Date field + Time field

Timestamp of when the dispute event took place as entered into Adyen's accounting system. The format is YYYY-MM-DD HH:MM:SS, for example: 2012-07-26 19:58:55.

7

Record Date TimeZone

Alpha Text (4-character limit)

Time zone of the Record Date. To configure for your company account, open the Customer Area and go to Account > Settings.

8

Dispute Currency

Alpha Text (3-character limit)

Disputes don't have to be in the original transaction currency, but can be in the currency of the card holder. Also disputes can be of a lower value than the original transaction. This is the three character ISO code for the dispute amount currency.

9

Dispute Amount

Text field Numeric (16-Character limit)

The amount of the disputed payment. For example, 100.00.

10

Record Type

Unicode Text (50-character)

Dispute accounting record type, e.g.:

  • RequestForInformation
  • NotificationOfChargeback
  • Chargeback
  • SecondChargeback
  • InformationSupplied
  • ChargebackReversed
  • NotificationOfFraud
  • AcquirerPreArbitrationUploaded

  • PreArbitrationWon

  • PreArbitrationLost

11

Dispute PSP Reference

Unicode Text (16-character limit)

Adyen's unique 16 character reference for the dispute.

12

Dispute Reason

Unicode Text (256-character)

Dispute reason (free format) provided by the bank or payment method.

13

RFI Scheme Code

Unicode Text (30-character)

Payment method scheme/institution which issued the code in the following column. For example: visa, mc, amex.

14

RFI Reason Code

Unicode Text (30-character)

Request for Information reason code as provided by the bank or payment method. The mapping is defined by the scheme/institution. This is blank if no RFI was issued.

15

CB Scheme Code

Unicode Text (30-character)

Payment method scheme/institution which issued the code in the following column. For example: visa, mc, amex.

16

CB Reason Code

Unicode Text (30-character)

Chargeback reason code as provided by the bank or payment method. The mapping is defined by the scheme/institution. This may be blank if there is not formal coding for reasons (e.g. Some direct debits), in which case the "Dispute Reason" column should be consulted.

17

Notification of Fraud Scheme Code

Unicode Text (30-character)

Payment method scheme/institution which issued the code in the following column. For example: visa, mc, amex.

18

Notification of Fraud Reason Code

Unicode Text (30-character)

Notification of Fraud reason code as provided by the bank or payment method. The mapping is defined by the scheme/institution.

19

Payment Date

Date field + Time field

Date of the original payment (authorisation).

20

Payment Date TimeZone

Alpha Text (4-character limit)

Time zone of the Payment Date. To configure for your company account, open the Customer Area and go to Account > Settings.

21

Payment Currency

Alpha Text (3-character limit)

Three character ISO code for the currency which was used for processing the payment. This may differ from the dispute currency in rare cases.

22

Payment Amount

Fixed point number

Authorisation amount of the original payment.

23

Dispute Date

Date field + Time field

Date the dispute was first entered into the system. This can be the same date as the RFI.

24

Dispute Date TimeZone

Alpha Text (4-character limit)

Time zone of the Dispute Date. To configure for your company account, open the Customer Area and go to Account > Settings.

25

Dispute ARN

Unicode Text (50-character)

Acquirer Reference Number, a unique number that tags a dispute when it goes from your bank account (The Acquiring Bank).

26

User Name

Unicode Text (80-character)

User (interactive or webservice user) who performed the action resulting in the accounting record. If the record was created by an automated internal process the value "system" is used.

27

Risk Scoring

Integer

Total risk scoring value of the original payment.

28

Shopper Interaction

Alpha Text (30-character limit)

Transaction type (values: Ecommerce, ContAuth, POS, Moto).

29

Shopper Name

Unicode Text (80-character)

Name of the shopper/consumer as provided during the original transaction (if available).

30

Shopper Email

Unicode Text (256-character)

Email address of the shopper/consumer as provided during the original transaction (if available).

31

Shopper Reference

Unicode Text (256-character)

Supplied customer id/reference as supplied in the original transaction.

32

Shopper PAN

Alphanumeric text (80-character)

Account number of the shopper/consumer. In case of card payments, the last four digits of the card number.

33

IBAN

Alphanumeric text (80-character)

Shopper's bank account IBAN number.

34

BIC

Alphanumeric text (80-character)

Shopper's bank account BIC number.

35

Shopper IP

Unicode Text (50-character)

IP address (IPV4 or IPV6) of the shopper/consumer as provided during the original transaction (if available)

36

Shopper Country

Alpha Text (2-character limit)

ISO country code of the shopper (if available).

37

Issuer Country

Alpha Text (2-character limit)

ISO country code of the issuer (if available).

37

Issuer ID

Alphanumeric text (30-character limit)

Unique identifier of the issuer. In case of card payments this will be the issuer BIN (first 6 digits of the card number).

39

3D Directory Response

Alpha Text (1-character limit)

Payments which were processed using 3D Secure (Secure Code / Verified by Visa), the directory response (values: Y,N,U,E).

40

3D Authentication Response

Alpha Text (1-character limit)

Payments which were processed using 3D Secure (Secure Code / Verified by Visa) and had directory response 'Y', the authentication response (values: Y,N,U,A,E).

41

CVC2 Response

Text field Numeric (1-character limit)

Result passed back by the issuer after verifying the CVC2 (or CVV2/CID in case of Visa/Amex).

42

AVS Response

Text field Numeric (2-character limit)

Result of the AVS check if performed.

43

Auto Defense

Alpha Text (4-character limit)

Set to 'true', if chargeback was auto-defended by Adyen. Empty if it was not.

44

Dispute End Date

Date field + Time field

Date and time of day when dispute defense period ended.

45

Dispute End Date TimeZone

Alpha Text (4-character limit)

Time zone of the Dispute End Date. To configure for your company account, open the Customer Area and go to Account > Settings.

46

Reserved 4

 

Reserved for future enhancements.

47

Reserved 5

 

Reserved for future enhancements.