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Get reports using SFTP

Learn how to get Adyen reports using SSH File Transfer Protocol (SFTP).

Setting up your SFTP server access

Contact our Support Team with a request to create a SFTP directory where you can access your reports. Include the following information in your request:

  • Your Customer Area company account.
  • Your Customer Area merchant accounts and your sub-merchant accounts, if you have any.
  • Your source IP addresses: The IP addresses of the servers from which you will access the SFTP server. Make sure these are external IP addresses and not internal ones.
  • Your public SSH key: The length of your SSH key must be 2048 bits or 4096 bits.
  • Your technical points of contact: Names and email addresses are required.
  • Request for write access (Optional): You need write access to delete reports in your SFTP directory.

You will receive a response from Support when your SFTP server is configured and ready for you to access.

Connecting to the SFTP server

When you connect to the SFTP server, use the following information:

Test

  • Host: sftp-test.adyen.com
  • Port: 5892
  • User: The user provided to you by Support. For example, sftpreport_123456@Company.YOUR_COMPANY_ACCOUNT.
  • Allow our IP address 213.52.172.120.

Live

  • Host: sftp-live.adyen.com
  • Port: 5631
  • User: The user provided to you by Support. For example, sftpreport_123456@Company.YOUR_COMPANY_ACCOUNT.
  • Allow our IP address 82.199.87.148.

Directory structure

Your SFTP connection is at the company level, and Adyen will create a subdirectory for each of your merchant accounts and sub-merchant accounts, if you have any.

Company-level reports are located in the root directory; merchant-level and sub-merchant-level reports are located in their corresponding directories. Reports in your SFTP directory sync with the reports generated in your Customer Area, unless you have write access and delete reports from your SFTP directory.

The following table shows the directory structure for different account levels:

Directory Structure
Company-level directory /REPORT_NAME.csv.gz
Merchant-level directory ./YOUR_COMPANY_ACCOUNT/YOUR_MERCHANT_ACCOUNT/REPORT_NAME.csv.gz
Sub-merchant-level directory ./YOUR_COMPANY_NAME/YOUR_MERCHANT_NAME/YOUR_SUB_MERCHANT_NAME/REPORT_NAME.csv.gz