--- title: "Modifications not processed" description: "Find the modifications that were not processed." url: "https://docs.adyen.com/reporting/modifications-not-processed" source_url: "https://docs.adyen.com/reporting/modifications-not-processed.md" canonical: "https://docs.adyen.com/reporting/modifications-not-processed" last_modified: "2026-05-24T12:54:32+02:00" language: "en" --- # Modifications not processed Find the modifications that were not processed. [View source](/reporting/modifications-not-processed.md) ##### Time zones Your [time zone setting](/reporting/time-zone-setting) affects the data in this report. The Modifications not processed report includes all modification attempts that couldn't be processed. Modification attempts such as [captures](/online-payments/capture), [cancels](/online-payments/cancel), and [refunds](/online-payments/refund) are all actions that can be performed on an original payment and attempt to modify the authorised [payment status](/account/payments-lifecycle). For each unprocessed modification in this report, the transaction status of its original authorised payment in your [Customer Area](https://ca-test.adyen.com/) doesn't change. For example, if a refund request couldn't be processed due to insufficient balance, the original transaction will still have a Settled status in the list of transactions in your Customer Area. A failed modification attempt also triggers a [webhook](/development-resources/webhooks) with information about the failure. ## Sample [Download a sample Modifications not processed report](/reporting/modifications-not-processed/SAMPLE_modifications_not_processed_report.csv) for examples of the included data. ## Structure ### Entries Under the header line, each line in the report is a separate entry. ### Columns Each column shows specific information about the entries. | Columns | Description | | ------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Company Account | Name of your company account as registered in the Adyen payments platform. | | Merchant Account | Name of your merchant account used to process the original payment request. | | Psp Reference | Adyen's 16-character unique reference associated with the transaction/the request. You can find it in the [response to the original payment request](https://docs.adyen.com/api-explorer/#/CheckoutService/v67/post/payments__resParam_pspReference). | | Merchant Reference | Reference number provided when initiating the payment request. | | Currency | Three character ISO code for the currency which was used for processing the payment (transaction currency). | | Amount | The amount of the original transaction. | | Creation Date | Time stamp indicating when the capture was received by Adyen. Format: `YYYY-MM-DD HH:MM:SS`. For example: *2020-07-26 19:58:55*. | | Modification Reference | Adyen's unique identifier (PSP reference) for the modification request. Maximum length: 16 characters. | | Modification Merchant Reference | Optional modification reference for modifications like capture or refund. | | Modification Currency | Three character ISO code for the currency which was used for processing the modification. | | Modification Amount | The amount of the modification. | | Modification Date | The time stamp indicating when the modification was received by Adyen. Format: `YYYY-MM-DD HH:MM:SS`. For example: *2020-07-29 12:15:23*. | | Modificationevent | The code of the modification event. Possible values: **RefundNotProcessed**, **CaptureNotProcessed**, and **CancelNotProcessed**. | | Eventdescription | The reason why the modification was not processed. | ## See also * [Capture](/online-payments/capture) * [Cancel](/online-payments/cancel) * [Refund](/online-payments/refund) * [Webhooks](/development-resources/webhooks)