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Review balance transfers

Learn about balance transfers in your settlement batches

Sometimes a balance transfer appears in a settlement batch; it can be a balance transfer to the next batch or from the previous batch.

If you want to check the reason for a balance transfer, you can use the following reports:

Identify balance transfers in the Settlement detail report

Use the following columns in the Settlement detail report to find balance transfers from your settlement batch:

  • Type: An entry with the type Balancetransfer identifies it as a balance transfer.
  • Net Currency: The currency of the balance transfer.
  • Net Debit: The amount of the balance transfer.
  • Modification Merchant Reference: Specifies if the balance transfer is to a following batch or from a previous batch.

Example

Balance transfer to the next batch

The following example shows a balance transfer entry with select columns from a Settlement detail report for a batch with the Batch Number of 123.

Type Modification Reference Gross Currency Gross Debit (GC) Gross Credit (GC) Net Currency Net Debit (NC) Net Credit (NC) Batch Number Modification Merchant Reference
Balancetransfer Balancetransfer EUR EUR 4.19 123 Balancetransfer to batch 124

Balance transfer from the previous batch

The following example shows a balance transfer entry select columns from a Settlement detail report for a batch with the Batch Number of 124.

Type Modification Reference Gross Currency Gross Debit (GC) Gross Credit (GC) Net Currency Net Debit (NC) Net Credit (NC) Batch Number Modification Merchant Reference
Balancetransfer Balancetransfer EUR EUR 4.19 124 Balancetransfer from batch 123

Check the balance transfer reason codes in the Company Payouts report

Use the BalanceTransfer sheet in the Company Payouts report. Use the following columns to identify a balance transfer:

  • Payable Number: The number of the settlement batch.
  • Reason Code: The reason for the balance transfer.
Reason Code Description
MISSING_DEPOSIT The payout has been blocked because the Deposit either isn't configured or is incorrectly configured.
To check if the Deposit is configured:
1. Log in to your Customer Area and select a merchant account.
2. Go to Account > Account settings, and search for Merchant Deposit.
To configure the Deposit, contact your Account Manager or Support Team.
MISSING_MPL_CONFIG The payout has been blocked because the Merchant Potential Liability (MPL) isn't configured.
To check if MPL is configured:
1. Log in to your Customer Area and select a merchant account.
2. Go to Account > Account settings.
To configure the MPL, contact your Account Manager or Support Team.
MISSING_SETTLEMENTFLOW_CONFIG Some of your payout account details are missing or your payout account is still being approved.
To check the status of your payout account:
1. Log in to your Customer Area and select a merchant-level account.
2. Go to Financial. Under Configure, select Payout accounts. If you have issues with your payout accounts, contact your Account Manager or Support Team.
MPL_EXCEEDED There are anticipated refunds or chargebacks that exceed your Payable balance. Adyen withholds the payout to reduce financial risk. Check the Merchant Potential Liability (MPL) configuration for more information.
To check if the MPL is configured:
1. Log in to your Customer Area and select a merchant account.
2. Go to Account > Account settings.
To configure the MPL, contact your Account Manager or Support Team.
NEGATIVE_AMOUNT_COMPENSATION You have a negative Payable amount on your account. The balance transfer funds your Reserve.
NEGATIVE_INPROCESS The total of your in-process funds is negative. This can occur when a merchant account has initiated more refunds than it has received payments. This is usually the case when there’s only a partial balance transfer and a partial payout.
PAYOUT_ACCOUNT_CONFIG Your payout account either isn't configured or is incorrectly configured. Learn to manage your payout account details.
This can also mean that your payout account doesn't support a currency in the payout batch. When this happens, Adyen exchanges the primary settlement currency with a one-day delay. The audit trail shows whether a bank account was edited.
PAYOUTS_BLOCKED The payout has either been blocked by Adyen manually or automatically due to returned payouts. Contact your Account Manager or Support Team to learn the details of the audit trail.