{"title":"Elo chargebacks","category":"default","creationDate":1779620071,"content":"

The chargeback flow for Elo cards consists of the following steps:<\/p>\n

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  1. Optional: Request for Information<\/a><\/li>\n
  2. Information Supplied<\/a><\/li>\n
  3. Notification of Chargeback<\/a><\/li>\n
  4. 1st Chargeback<\/a><\/li>\n
  5. Information Supplied<\/a><\/li>\n
  6. Chargeback Reversed<\/a><\/li>\n
  7. Pre-Arbitration<\/a><\/li>\n
  8. 2nd Chargeback<\/a><\/li>\n
  9. Arbitration Case Filing<\/a><\/li>\n<\/ol>\n

    Elo flow<\/h2>\n

    \"\"<\/p>\n

    Optional: Request for Information (RFI)<\/h2>\n

    A Request For Information (RFI) is initiated when the cardholder does not recognize or does not agree to a charge, and requests more information from their bank. It can also be initiated in the context of a fraud investigation where the real cardholder does not acknowledge the transaction.<\/p>\n

    For an RFI, always upload information that can help the cardholder to recognize the charge or that can support your position that the transaction is valid.<\/p>\n

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    At this point, funds are not yet deducted from your account.<\/p>\n<\/div>\n

    Elo transaction receipt RFI reasons<\/h3>\n\n\n\n\n\n\n\n\n\n
    <\/th>\n<\/th>\n<\/tr>\n<\/thead>\n
    Code<\/strong><\/td>\nMessage<\/strong><\/td>\n<\/tr>\n
    01<\/td>\nRequest for copy related to the transaction<\/td>\n<\/tr>\n
    03<\/td>\nCardholder request for copy related to the transaction due to dispute<\/td>\n<\/tr>\n
    04<\/td>\nFraud analysis request<\/td>\n<\/tr>\n
    05<\/td>\nGood faith investigation.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    RFI defense recommendations<\/h3>\n

    Code 04: Fraud analysis request:<\/strong> Block the delivery of the goods, if possible, and block the shopper from performing any future payments for fraudulent cases.<\/p>\n

    Other codes:<\/strong> Upload information that may help the cardholder to recognize the charge or that can support your position that the transaction is valid. Upload information within 18 days<\/strong>.<\/p>\n

    For physical goods<\/strong><\/p>\n