{"title":"NYCE chargebacks","category":"default","creationDate":1779706501,"content":"

When NYCE opens a dispute, the funds are charged back, and you have 30 days<\/strong> to defend the dispute or accept it.<\/p>\n

The NYCE chargeback flow is as follows:<\/p>\n

    \n
  1. Notification of Chargeback<\/a><\/li>\n
  2. 1st Chargeback<\/a><\/li>\n
  3. Information Supplied<\/a><\/li>\n
  4. Chargeback Reversed<\/a><\/li>\n
  5. 2nd Chargeback<\/a><\/li>\n<\/ol>\n

    \"\"<\/p>\n

    Notification of Chargeback<\/h2>\n

    The issuing bank initiated a Notification of Chargeback (NoC). The NoC can occur immediately after the payment status changes to Settled or Refunded. We send you a NOTIFICATION_OF_CHARGEBACK<\/a> webhook. The dispute process has started, and money will be withdrawn from your account.<\/p>\n

    The chargeback debit usually occurs a few days after you receive the NoC.<\/p>\n

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    The 30-day period in which you can defend the dispute starts now.<\/p>\n<\/div>\n

    1st Chargeback<\/h2>\n

    The issuing bank initiates the first chargeback on behalf of the cardholder by sending a chargeback notification to Adyen stating the dispute reason<\/a>.<\/p>\n

    We assign the dispute to you for review in your Customer Area<\/a> > Revenue & risk<\/strong> > Disputes<\/strong>. The NotificationOfChargeback<\/strong> and Chargeback<\/strong> journals are booked, and we send you a CHARGEBACK<\/a> webhook. At the same time, your account is debited for the chargeback amount.<\/p>\n

    After your review, you can decide to either:<\/p>\n