You can also receive a Notification of Fraud<\/a> to notify you of a high fraud risk order. We recommend that you take action immediately to avoid a chargeback.<\/p>\n The flow consists of the following steps:<\/p>\n When Riverty discovers that an order is suspected to be fraudulent, for example when a shopper\u2019s personal details are wrongfully used, they send a Notification of Fraud within hours after authorization.<\/p>\n After receiving this notification, we recommend that you either cancel the transaction or refund the transaction if it was already captured. You normally receive a NOTIFICATION_OF_FRAUD<\/strong> webhook within 8 hours after the transaction was authorized.<\/p>\n The NOTIFICATION_OF_FRAUD<\/strong> webhook body contains the following to indicate that it was sent within what Riverty refers to as the cutoff time:<\/p>\n If a NOTIFICATION_OF_FRAUD is sent within the cutoff time, a chargeback is guaranteed if you do not cancel or refund the transaction. To avoid chargebacks, we recommend that you do not ship the goods until the cutoff time has passed.<\/p>\n If the Notification of Fraud comes in after the cutoff time, a chargeback is not guaranteed. We still recommend not to fulfill the order because fraud has been established.<\/p>\n<\/div><\/div>\n Riverty notifies Adyen when a payment is disputed. We then send you a REQUEST_FOR_INFORMATION<\/a> webhook.<\/p>\n You can also find the Riverty dispute notifications in your Customer Area<\/a> under Revenue & risk > Disputes > Requests for Information<\/strong>.<\/p>\n The dispute process starts with an RFI in stage 2 (S2). You have 14 days<\/strong> to respond to the RFI. If you do not respond, the dispute is lost in the shopper's favor.<\/p>\n To review the RFI:<\/p>\n After you supplied information you cannot edit or add more information during this stage of the process.<\/p>\n Adyen received your documents and forwarded them to Riverty. It is no longer possible to change these documents. The InformationSupplied<\/strong> journal is booked and we send you an INFORMATION_SUPPLIED<\/a> webhook.<\/p>\n As soon as your response to the RFI is processed, Riverty assesses the information you supplied and makes a decision within 7 days based on the provided documents.<\/p>\n Riverty\u2019s decision will come in as a second RFI in stage 4 (S4). If you accept Riverty\u2019s decision you can ignore this RFI and let it expire. If you disagree, you can appeal the decision and supply more documents as long as you respond within 5 days<\/strong>.<\/p>\n We will send you another REQUEST_FOR_INFORMATION<\/strong> webhook. The field If you want to respond to the second RFI, supply documents. There is no other arbitration possible after this appeal has been filed.<\/p>\n Adyen received your documents and forwarded them to Riverty. It is not possible to change these documents.<\/p>\n Based on the information you provided, Riverty assesses the dispute and makes a decision:<\/p>\n If Riverty does not accept your defense, they initiate a chargeback. The Chargeback<\/strong> journal is booked, you receive a CHARGEBACK<\/a> webhook, and your account is debited.<\/p>\n You cannot defend this chargeback. This is the final status, and the dispute is lost.<\/p>\n A dispute fee is added to certain chargebacks and will appear as FEE<\/strong> in your settlement detail report.<\/p>\n Reference Riverty\u2019s documentation for an explanation on the fee structure<\/a>.<\/p>\n\n
![\"flow\"](\"\/user\/pages\/docs\/10.risk-management\/21.chargeback-guidelines\/riverty-chargebacks\/flowdiagram.png\")
<\/p>\nNotification of Fraud<\/h2>\n
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OrderCreatedTime<\/code>: the timestamp when Riverty recorded that the order was authorized.<\/li>\nReportingCutoffTime<\/code>: the final time when Riverty is allowed to report fraud, after which they have the right to raise a chargeback if you do not cancel or refund the transaction.<\/li>\nCancellationTriggeredTime<\/code>: the time that Riverty triggered the fraud notification.<\/li>\n<\/ul>\nRequest for Information<\/h2>\n
\n
\n
Information Supplied<\/h2>\n
(Optional) Second Request for Information (RFI)<\/h2>\n
riverty.decision<\/code> in additional data reflects the outcome of Riverty\u2019s arbitration.<\/p>\n(Optional) Second Information Supplied<\/h2>\n
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Chargeback<\/h2>\n
Dispute Fees<\/h2>\n
Dispute reason codes and guidelines<\/h2>\n
![\"\"](\"https:\/\/docs.adyen.com\/user\/pages\/docs\/10.risk-management\/21.chargeback-guidelines\/riverty-chargebacks\/flowdiagram.png\")
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