---
title: "Chargeback Uploader"
description: "Use chargeback information from a third party acquirer for risk management."
url: "https://docs.adyen.com/risk-management/chargeback-uploader"
source_url: "https://docs.adyen.com/risk-management/chargeback-uploader.md"
canonical: "https://docs.adyen.com/risk-management/chargeback-uploader"
last_modified: "2020-08-14T10:03:00+02:00"
language: "en"
---

# Chargeback Uploader

Use chargeback information from a third party acquirer for risk management.

[View source](/risk-management/chargeback-uploader.md)

If you are using an external acquirer for your payments, you can upload chargebacks in your Adyen payments platform. This allow [RevenueProtect](/risk-management/) to use this data.

The Chargeback Uploader does not allow you to manage disputes. You still dispute chargebacks directly with your external acquirer.

## Upload chargebacks

1. Contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other) and ask them enable the [Upload Chargebacks role](/account/user-roles#risk) for your user.

2. Log in to the Adyen [Customer Area](https://ca-test.adyen.com/) at the merchant level.

   It is not necessary to upload chargebacks for each merchant separately. You can upload any chargebacks within a company under one merchant.

3. Go to **Revenue & risk** > **Disputes**.

4. Click the **Upload** tab.

5. Upload a CSV file including the payments as detailed in the [required field reference](#required-fields).\
   After uploading, we will process your request and update the transaction status.

   Once the transaction status has been updated it cannot be reversed or amended.

   ![](/user/pages/docs/10.risk-management/22.chargeback-uploader/access-chargeback-uploader.png)

## Required fields

The uploader accepts CSVs of 1,000 payments or less at a time. The following headers are required in the CSV:

| Field          | Required                                                                                    | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| -------------- | ------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `pspreference` | ![-white\_check\_mark-](/user/data/smileys/emoji/white_check_mark.png "-white_check_mark-") | This is the `pspreference` number of the transaction that had the chargeback.                                                                                                                                                                                                                                                                                                                                                                                                                                  |
| `amount`       | ![-white\_check\_mark-](/user/data/smileys/emoji/white_check_mark.png "-white_check_mark-") | By default, the full transaction value is used for the chargeback. If a partial chargeback occurred, this field must be provided. The `amount` should be represented in minor units (without a decimal point). For more information, see [Currency codes](/development-resources/currency-codes).                                                                                                                                                                                                              |
| `reason`       | ![-white\_check\_mark-](/user/data/smileys/emoji/white_check_mark.png "-white_check_mark-") | Provide more context on the chargeback. Include the scheme specific reason code, for example **4863** for \`Cardholder does not recognize - Potential Fraud\`. For more information on reason codes, see [Chargeback Guidelines](/risk-management/chargeback-guidelines). If left empty, the chargeback will be considered non-fraudulent. If the reason code is not known and you still want to flag the chargeback as fraudulent, send the value **fraud** and Adyen will map it to the correct reason code. |