{"title":"Test a chargeback scenario","category":"default","creationDate":1779620072,"content":"
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Testing specific payment methods<\/h5>

See the dedicated instructions to test chargeback scenarios for ACH Direct Debit<\/a>.<\/p><\/div><\/div>\n\n

To test the dispute flow, you can simulate different chargeback scenarios.<\/p>\n

You can then follow a simulated dispute through the process, and test how to defend or accept disputes using the Disputes API or the Customer Area.<\/p>\n

Requirements<\/h2>\n

Before you begin, take into account the following requirements and limitations.<\/p>\n\n\n\n\n\n\n\n<\/tr>\n\n\n\n\n
Requirement<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
Integration type<\/strong><\/td>\nMake sure that you have built an online payments integration<\/a>.<\/td>\n<\/tr>\n
API credentials<\/a><\/strong><\/td>\nTo manage disputes using the Disputes API, make sure that you have an API credential with an API key and the API dispute management<\/strong> role.<\/td>\n<\/tr>\n
Customer Area roles<\/a><\/strong><\/td>\nTo manage disputes using the Customer Area, make sure that you have one of the following role(s):
  • Merchant dispute management<\/strong><\/li>
  • Risk admin<\/strong><\/li><\/ul><\/td>\n<\/tr>\n
Webhooks<\/a><\/strong><\/td>\nSubscribe to the Standard webhook<\/strong> and enable<\/a> dispute events.<\/td>\n<\/tr>\n
Limitations<\/strong><\/td>\nNot all dispute types can be simulated.<\/td>\n<\/tr>\n
Setup steps<\/strong><\/td>\nDecide if you want to test managing disputes with the Disputes API<\/a> or with the Customer Area<\/a>. For either flow, we recommend that you: