{"title":"Dispute reason codes and defense requirements","category":"default","creationDate":1776961628,"content":"

Below you will find the reason codes for the dispute events Chargeback<\/strong>, Request for Information<\/strong> (RFI), and Notification of Fraud<\/strong> (NOF). Select a tab to see the possible reason codes for each dispute event category, divided by scheme.<\/p>\n

For an overview of the dispute stages, see Dispute process and flow<\/a>.<\/p>\n\n

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Defense requirements<\/h2>\n

The requirements for defending against disputes vary depending on the reason for the dispute. For all types of dispute, you must provide documents with details of transactions to help you build a strong case to challenge the dispute.<\/p>\n

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Meeting the defense requirements does not guarantee that you will win.<\/p>\n<\/div>\n

General requirements<\/h3>\n

When you defend a dispute<\/a>, you have to upload one or more defense documents. The number of required defense documents differs per dispute type.<\/p>\n

Supply defense documents in the following file formats:<\/p>\n