POS timeouts

POS timeouts are the result of inactivity on the PIN Entry Device (PED). The device times out after a specific amount of time, which varies depending on the screen.

Timeout in seconds for each screen

This table displays timeouts in seconds for the various screens displayed on the PED, the library response, which includes the tender state, refusal reason and pedResult value, as well as the message displayed on the PED after the timeout.

Screen displayed on PED Timeout (sec) Adyen library response Message displayed on PED
Insert / Swipe /Tap card screen

 VOS: 120

EVO: 120 (<v17)
none (>=v17)

Tender State: Cancelled
Refusal Reason:108 Shopper cancelled tx
pedResult: ADYPEDResultShopperCancelledTransaction
Cancelled
Pin Entry screen

VOS: 60

EVO: Unknown (kernel specific)

Tender State:
Refusal Reason:
pedResult:

The library response if user clicks “cancel” or “x” on this form will be:

Tender State: Cancelled
Refusal Reason: 102 shopper cancelled pin entry
pedResult:SHOPPER_CANCELLED_DURING_PIN_ENTRY

Cancelled
Amount confirmation screen:additional data

VOS: 300

EVO: 300

Tender State: Declined
Refusal Reason: 115 Adjust amount timeout
pedResult:ADJUST_AMOUNT_TIME_OUT

The library response if user clicks “cancel” or “x” on this form will be:

Tender State: Cancelled
Refusal Reason:108 Shopper cancelled tx
pedResult:ADYPEDResultShopperCancelledTransaction

Cancelled / Declined
Manual Card Entry screen

VOS: 60

EVO: 60

Tender State:Cancelled
Refusal Reason:121 Shopper cancelled during manual key entry
pedResult:SHOPPER_CANCELLED_DURING_MKE
Cancelled
MKE Expiry Date screen

VOS: 60

EVO: 60

Tender State:Cancelled
Refusal Reason:121 Shopper cancelled during manual key entry
pedResult:SHOPPER_CANCELLED_DURING_MKE
Cancelled
DCC acknowledgement screen

VOS: 120

EVO: 120

Tender State:Cancelled
Refusal Reason:110 Shopper cancelled during dcc selection
pedResult:SHOPPER_CANCELLED_DURING_DCC_SELECTION
Cancelled
Authorization in progress screen

VOS: 120 

(if DCC 120x2)

EVO: 30(<v22)
36 (>=v22)

/ Progress screen
One moment Please
Signature capture screen

VOS: 60

EVO: 60

Tender State:Cancelled
Refusal Reason:109 Shopper declined signature
pedResult:SHOPPER_DECLINED_SIGNATURE
Cancelled

Do you want to cancel the transaction?
Cancelled
Signature check screen 

VOS: 900

EVO: 900

Tender State:Cancelled
Refusal Reason:105 Merchant did not approve signature
pedResult:MERCHANT_DECLINED_SIGNATURE
Cancelled
Receipt printing confirmation call back 

VOS: 30

EVO: 120

Tender State:CANCELLED
Refusal Reason:215 Printer cancelled
pedResult:APPROVED
Cancelled
Remove card at end of transaction(with beep)

VOS: /

EVO: 10

/ Please remove card
Application selection timeout 

VOS: 120

EVO: 120

Tender State:Cancelled
Refusal Reason:101 Shopper cancelled app selection
pedResult:SHOPPER_CANCELLED_APP_SELECTION
Cancelled
final screen timeout

VOS: 2

EVO: 10

Depends on Final tender result Depends on Final tender result

POSTFM timeout configuration property

This table lists the POSTFM properties that can be set for each screen.

Pinpad Form Timeout config (Y/N)
POSTFM
Insert / Swipe /Tap card screen  No
Pin Entry screen  Yes 
(devicePinTimeOutMs)
Amount confirmation screen:additional data  Yes
(deviceHandleAdditionalDataTimeOutMs)
Manual Card Entry screen  Yes
(deviceMkeTimeOutMs) 
MKE Expiry Date screen  Yes
(deviceMkeTimeOutMs) 
DCC acknowledgement screen deviceDccQuoteTimeOutMs
Authorization in progress screen No
Signature capture screen  deviceSignatureTimeOutMs
Signature check screen  No
Receipt printing confirmation call back  devicePrintReceiptTimeOutMs
Remove card at end of transaction(with beep)  No
Application selection timeout  deviceSelectApplicationTimeOutMs
final screen timeout deviceFinalStateScreenTimeOutMs 

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