Contacting our support team

 The best way to report an issue is to contact our Adyen POS Support Team

To provide you with a quick solution, make sure to always include the following details when submitting a ticket to support:

  • Store brand with company name
  • Store city with store location
  • Merchant account (when known)
  • PSP reference (when known; this reference is visible on the receipt)
  • Date, time and time zone the issue occurred
  • A detailed description of the problem.

Questions

Can't find something you are looking for? Look at our FAQ for answers or send an email to support.