Inspect device security - e315

Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they process sensitive card data.

Please make sure you and your store staff do the following: 

  • Verify your device looks like the pictures in this manual.

  • The Adyen logo or your company logo should show up after turning on the terminal.

  • Do not use the device if it is damaged or covered with a sticker.

  • Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices.

  • Do not install, replace, or return devices without verification.

  • Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to unplug or open devices).

  • Report suspicious behaviour and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer).

Adyen recommends enforcing procedures to perform visual device integrity inspections on a weekly basis.

In case of any doubts, do not use the device and contact Adyen via the regular escalation channels.

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