Inspect device security - VX820 Duet

Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they process sensitive card data.


Ensure that store staff: 

  • Verify the device looks like the pictures in this manual.

  • Verify the Adyen logo or your company logo shows up after turning on the terminal.

  • Do not use the device if it is damaged or covered with a sticker.

  • Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices.

  • Do not install, replace, or return devices without verification.

  • Are aware of suspicious behavior around devices (for example, attempts by unknown persons to unplug or open devices).

  • Report suspicious behavior and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer).

Adyen recommends enforcing procedures to perform visual device integrity inspections on a weekly basis. In case of any doubts, do not use the device and contact Adyen via the regular escalation channels.


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