Dispute report

The dispute report contains the details for all the disputed transactions with reason.

Position

Column Name

Data Type

Description

1

Company Account

C X80

The static name of your company account within the Adyen platform.

2

Merchant Account

C X80

The static name of the merchant account that was used to process the original payment request. The report may contain line items for multiple merchant accounts.

3

Psp Reference

N 16

This is Adyen's 16 digit unique reference number for the payment; it denotes the PSP reference for the original authorisation request.

4

Merchant Reference

C X80

This is the reference number that was provided when initiating the payment request.

5

Payment Method

C X30

The payment method type of the payment which was processed. For example: visa, mc, amex.

6

Record Date

D+" "+T

The timestamp of when the dispute event took place as entered into Adyen's accounting system. The format is YYYY-MM-DD HH:MM:SS, for example: 2012-07-26 19:58:55.

7

Record Date TimeZone

A 4

The time zone of the previous column. This is the ISO Code for the timezone which is set up on your company account:
Customer Area >> Settings >> Company Settings >> Time Zone (BST, CET, CEST etc).

8

Dispute Currency

A 3

Disputes don't have to be in the original transaction currency, but can be in the currency of the card holder. Also disputes can be of a lower value than the original transaction. This is the three character ISO code for the dispute amount currency.

9

Dispute Amount

N 16

The dispute amount; for an explanation, see previous record. For example, 100.00.

10

Record Type

C X50

The dispute accounting record type, e.g.:
RequestForInformationNotificationOfChargebackChargeback InformationSuppliedChargebackReversed NotificationOfFraud

11

Dispute PSP Reference

N 16

This is Adyen's 16 digit unique reference number for the dispute.

12

Dispute Reason

C X256

The dispute reason (free format) provided by the bank or payment method.

13

RFI Scheme Code

C X30

The payment method scheme/institution which issued the code in the following column. E.g.:
visamcamex

14

RFI Reason Code

C X30

The Request for Information reason code as provided by the bank or payment method. The mapping is defined by the scheme/institution (see previous column). This is blank if no RFI was issued.

15

CB Scheme Code

C X30

The payment method scheme/institution which issued the code in the following column. E.g.:
visamcamex

16

CB Reason Code

C X30

The Chargeback reason code as provided by the bank or payment method. The mapping is defined by the scheme/institution (see previous column). This may be blank if there is not formal coding for reasons (e.g. Some direct debits), in which case the "Dispute Reason" column should be consulted.

17

Notification of Fraud Scheme Code

C X30

The payment method scheme/institution which issued the code in the following column. E.g.:
visamcamex

18

Notification of Fraud Reason Code

C X30

The Notification of Fraud reason code as provided by the bank or payment method. The mapping is defined by the scheme/institution (see previous column).

19

Payment Date

D+" "+T

The date of the original payment (authorisation).

20

Payment Date TimeZone

A 4

The time zone of the previous column. This is the ISO Code for the timezone which is set up on your company account:
Customer Area >> Settings >> Company Settings >> Time Zone (BST, CET, CEST etc).

21

Payment Currency

A 3

The three character ISO code for the currency which was used for processing the payment. (may differ from the dispute currency in rare cases).

22

Payment Amount

F

The amount of the original payment (authorisation amount).

23

Dispute Date

D+" "+T

The date the dispute was first entered into the system. This can be the date of the RFI.

24

Dispute Date TimeZone

A 4

The time zone of the previous column. This is the ISO Code for the timezone which is set up on your company account:
Customer Area >> Settings >> Company Settings >> Time Zone (BST, CET, CEST etc).

25

Dispute ARN

C X50

Acquirer Reference Number, a unique number that tags a dispute when it goes from the merchant's bank (The Acquiring Bank).

26

User Name

C X80

The user (interactive or webservice user) who performed the action resulting in the accounting record. If the record was created by an automated internal process the value "system" is used.

27

Risk Scoring

I

The total risk scoring value of the original payment.

28

Shopper Interaction

A 30

The transaction type (values: Ecommerce, ContAuth, POS, Moto).

29

Shopper Name

C X80

The name of the shopper/consumer as provided during the original transaction (if available).

30

Shopper Email

C X256

The email address of the shopper/consumer as provided during the original transaction (if available).

31

Shopper Reference

C X256

The supplied customer id/reference as supplied in the original transaction.

32

Shopper PAN

AN X80

The account number of the shopper/consumer. In case of card payments, the last four digits of the card number.

33

IBAN

AN X80

The shopper full IBAN number.

34

BIC

AN X80

The shopper full BIC number.

35

Shopper IP

C X50

The IP address (IPV4 or IPV6) of the shopper/consumer as provided during the original transaction (if available)

36

Shopper Country

A 2

The ISO country code of the shopper (if available).

37

Issuer Country

A 2

The ISO country code of the issuer (if available).

38

Issuer ID

AN 30

The unique identifier of the issuer. In case of card payments this will be the issuer BIN (first 6 digits of the card number).

39

3D Directory Response

A 1

For payments which were processed using 3D Secure (Secure Code / Verified by Visa), the directory response (values: Y,N,U,E).

40

3D Authentication Response

A 1

For payments which were processed using 3D Secure (Secure Code / Verified by Visa) and had directory response 'Y', the authentication response (values: Y,N,U,A,E).

41

CVC2 Response

N 1

The result passed back by the issuer after verifying the CVC2 (or CVV2/CID in case of Visa/Amex).

42

AVS Response

N 2

If AVS (Address Verification) was performed, the result of the AVS check.

43

Auto Defense

A 4

Set to 'true', if chargeback was auto-defended by Adyen. Empty if it was not.

44

Dispute End Date

D+" "+T

Date and time of day when dispute defense period ended.

45

Dispute End Date TimeZone

A 4

The time zone of the previous column. This is the ISO Code for the timezone which is set up on your company account:
Customer Area >> Settings >> Company Settings >> Time Zone (BST, CET, CEST etc).

46

Reserved 4

Reserved for future enhancements.

47

Reserved 5

Reserved for future enhancements.

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