{"title":"Buy online, pick up in store","category":"default","creationDate":1788778638,"content":"

In this click-and-collect retail use case, items are paid online. When the items are picked up at a brick-and-mortar store, last minute changes can be made: purchased but unwanted items can be refunded, and additional items can be bought at pickup.<\/p>\n

Requirements<\/h2>\n

Before you begin, take into account the following information.<\/p>\n\n\n\n\n\n\n\n
Requirement<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
Integration type<\/strong><\/td>\nYou must have both an ecommerce integration and a point-of-sale integration with Adyen.<\/td>\n<\/tr>\n
Your systems<\/strong><\/td>\nIt is essential to have (or create) a consolidated order\/inventory management or ERP system. Or alternatively, you must have an orchestration layer that communicates with your various sub-systems and can consume webhook messages. This is because your POS system needs to be able to update the online inventory in case of a pickup, sale, or return.<\/td>\n<\/tr>\n
Preparation<\/strong><\/td>\nWe recommend familiarizing yourself with specific concepts so that you can make informed decisions about integration choices. See Considerations<\/a> for details.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Shopper journey<\/h2>\n

From the shopper's perspective, this click-and-collect use case is as follows.<\/p>\n

On the ecommerce site, the shopper logs in to their profile (if they have one), selects some items, and pays. The shopper indicates they want to pick up the items in-person at a store location. The shopper selects a location, and indicates how they want to identify themselves when they pick up the items: using the same card that was used for the online payment, or using their customer profile. If necessary, the shopper enters the details to create a profile.<\/p>\n

At the store, the shopper identifies themselves using the chosen method, either:<\/p>\n