Search

Are you looking for test card numbers?

Would you like to contact support?

User-management icon

How to get the web service (WS) user password

To be able to connect to the Adyen Web API (for example, to make payment requests), ensure you provide an API Key or basic authentication credentials.

Here we explain how to:

Creating a web service user

To create a web service user account:

  1. Sign in to the Customer Area using your company-level account.

  2. Navigate to Account > Users.

  3. Click Add new user.

  4. Under Authentication, click Generate Password

    Securely store this password in your system - it is required to connect to the Adyen payments platform, and you won't be able to restore it later.

  5. Once you have stored this password in your system, click Save at the bottom of this page for the new password to take effect.

Note that these values must be changed when you switch your account from test to live.

Generating a new password

A web service user password provides authentication for requests that you make to Adyen. If you generate a new web service password, you will also need to update this password where it appears in your:

  • Code base: If you are using Adyen API's to make requests.
  • Adyen configuration: If you are making requests using a plugin or Hosted Payment Page.

Instead of generating a new web service user password, you can alternatively create a new web service user. This will let you use both your existing password and a new one.

To generate a new password for your web service user account:

  1. Sign in to the Customer Area using your company-level account.

  2. Navigate to Account > Users.

  3. Search for ws@Company.[YourCompanyAccount] in the users list.

  4. Under Authentication, click Generate Password.

    Securely store this password in your system - it is required to connect to the Adyen payments platform, and you won't be able to restore it later.

  5. Once you have stored this password in your system, click Save at the bottom of this page for the new password to take effect.

You can then update your code base or any configuration that uses your previous web service user password as authentication.

See also