P630 user manual

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These are the steps to get your new P630 payment terminal up and running. Some steps include a link to more detailed instructions.

1. Inspect the terminal.

2. Turn on the terminal: connect the terminal to a power supply, then press and hold the power button until the display turns on.
   Let the battery charge for at least four hours while you continue with the next steps.

3. On the Welcome screen, select your language.

4. Connect the terminal to your network.

5. On the Confirm store screen, assign the terminal to your store by selecting the check mark button. If the store shown is not your store, use the edit button to change it.

   If the store screen doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.

When you have completed these steps, you are ready to process payments!

Inspect the terminal

Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tampered with.

1. Verify that the box containing the terminal hasn't been opened and that the security seal is intact.
   The security seal is a red label with a bar code and a number, stuck across the lid of the box.

2. If you have access to the Adyen Customer Area, log in and under In-person payments > Orders and returns find the order for your terminal. Then:

   • Verify that the serial number (S/N) on the box is the same as in the Customer Area.
   • Verify that the security seal number on the box is the same as in the Customer Area.

   • Using the track & trace link, track the order with the carrier to verify that they confirm having delivered the payment terminal.

3. Break the security seal, take the terminal out of the box, and verify that the serial number (S/N) on the terminal is the same as the serial number on the box.

4. Inspect the terminal for tampering. Check for missing seals or screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.

Connect to your network

Connect your terminal to the internet so that it can communicate with the Adyen payments platform. Follow the instructions for the network connection you want to use: Ethernet LAN or Wi-Fi.

Connect to Ethernet LAN

• Connect an Ethernet cable to the Ethernet (LAN) port on the dongle.
  That is the port marked with ETH or this symbol:

  

Connect to Wi-Fi

1. On the terminal display, select Configure network.
2. Select Wi-Fi.
3. Turn on the Wi-Fi toggle switch.
4. Select the + icon to add a network. The terminal scans for Wi-Fi networks.
5. Choose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.
6. Select the check mark to confirm.
   The terminal sets the network as default automatically, and connects to it.
   You'll now see a Wi-Fi icon at the top of the display.

After the terminal is boarded

If you need to change Wi-Fi usage after the terminal is boarded:

1. Select Settings > Network.
2. Enter your passcode.
3. Select Wi-Fi. You can now:
   • Turn Wi-Fi on or off using the Wi-Fi toggle switch.
   • Change IP settings.
   • Add another network as described above.

Payment terminal menus

Your payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.

The menu icons are disabled on P630. To access the terminal menus, on the keypad:

• For the Settings menu, press 9 and then the Confirm key .
• For the Transactions menu press 8 and then the Confirm key .

Menu/Button	Description	Passcode
Settings	Device info: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan to connect to the terminal. Network: enable and configure network connections. Enable airplane mode. Configuration: view, update, or remove the configuration version. Display: adjust the screen brightness. Diagnostics: run network connection tests or send us a diagnostic report. Apps: overview of the apps and certificates installed on the terminal. If an app is scheduled to be installed or removed, this action is carried out when you open this menu.	No passcode required: Device info Diagnostics Display Admin & Settings passcode: Apps Configuration Network Device info> Software version
Transactions	History: view transactions stored on the terminal. Totals: view a transaction totals report. Reset transaction totals. New transaction: Refund, MOTO payment, MOTO refund, Manual key entry as a standalone terminal. Select the AID priority.	Transactions passcode required: History Totals New transaction Refunds passcode required: New transaction > Refund

You can get the passcodes from your Customer Area or from your company's admin user.

Device info

To view information about the terminal:

• Open the Device info screen by pressing 5 and then the Confirm key on the terminal keypad.

The screen shows:

• Model, serial number, and IP address of the terminal.
• Software version that the terminal currently uses.
• The configuration version.
• Merchant account that the terminal belongs to.
• The store that the terminal is boarded to, and the store address.
• A button to show a QR code with device info.
  When you contact our Support Team, they may ask you to scan this QR code.

View and reset totals

The terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset of the report. By resetting the report, you can use this functionality to get day totals or shift totals.

To obtain the Totals report:

1. Select Transactions > Totals.
2. Enter the Transactions menu passcode.
3. You can now:
   • View a Totals report for the period shown at the top of the report.
   • Start a new reporting period by selecting the reset button:
     
   • Access the report from the previous reporting period.

Resetting automatically

To automatically reset the Totals every day at a specific hour, contact our Support Team.

Airplane mode

For the airline industry the payment terminal has an airplane mode. When preparing for take-off, turning on airplane mode is the quickest way to turn off all cellular and other network connections on the terminal.

When you turn airplane mode off again, the previous connections are restored.

Enable airplane mode

To be able to use airplane mode, contact our Support Team and ask them to enable this feature. The Network menu on the terminal will then include an Airplane mode option.

Use airplane mode

To turn on airplane mode:

1. On the terminal, select Settings > Network.
2. Enter the passcode.
3. In the Network menu, turn on the Airplane mode toggle.
   All connections (Wi-Fi, Bluetooth, and Cellular) are now Off.

To turn off airplane mode:

1. On the terminal, select Settings > Network.
2. Enter the passcode.
3. In the Network menu, turn off the Airplane mode toggle.
   All previous connections (Wi-Fi, Bluetooth, and Cellular) are now restored.

Troubleshooting

Self-service

If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our Troubleshooting documentation. In many cases, this is the quickest solution.

Start remote session

If your terminal is on software version 1.96 or later, you can access it remotely from your Customer Area. The remote session creates a duplicate of the terminal's screen in your Customer Area and lets you interact with the menus and the Android apps on the terminal.

To authenticate the session, you need to be in contact with a member of your staff and provide them with a one-time passcode to enter into the terminal. You can then troubleshoot issues or configure the terminal settings. This also means that unattended terminal models such as S1U2 cannot be accessed remotely in this way.

To enable the remote session feature, contact our Support Team.

1. Log into your Customer Area.
2. Go to Terminals and select your terminal.
3. Select More options > Start remote session.
   A one-time passcode shows in your Customer Area.
4. Instruct the terminal operator to select Start session and enter your one-time passcode.
   A duplicate of the terminal screen shows in your Customer Area. You can interact with the terminal menus remotely.
5. When you are done, select End session.

Be aware that you can end the session both from your Customer Area and from the terminal. When the session ends, you need to start a new one and authenticate with a one-time passcode again.

Ask for assistance

If you can't resolve the issue using the Troubleshooting documentation, contact to our Support Team.

Provide the following information:

• Merchant account.
• PSP reference of the transaction, if applicable.
• Terminal serial number. This number is available in the Device info and also printed on the back of the terminal (for example, S/N:123-456-789).