This page is for classic Adyen for Platforms integrations. If you are just starting your implementation, refer to our new integration guide instead.
Adyen verifies the account holder's entity based on the information provided during onboarding. If the automatic verification fails, due to incorrect data or data that cannot be verified, then Adyen asks the account holder to provide additional documents, such as a passport, bank statement, or a business registration document.
A document can be uploaded through:
- Adyen's Hosted Onboarding Page. The account holder can upload their document directly on the page.
- Your own onboarding flow where you collect the document yourself and make an API request to Adyen.
For individuals
In the EU, we require photo identification (such as passport) of your account holders. In all countries, if the account holder's identity cannot be validated, Adyen asks the individual to provide a photo ID.
Photo ID
A photo ID is usually either a passport issued by the account holder's country, such as an identity card or driver's license.
- Passport: Including the data page, with a picture, details, and the machine-readable zone clearly visible.
- ID card: Including both front and back; each side in a separate file.
- Driving license: Including both front and back; each side in a separate file.
The name on the photo ID must match the name sent to Adyen during onboarding. If the names are different, for example: an account holder registers with their married name, but their passport shows their maiden name, then the photo ID check fails.
The photo ID must:
- Be non-expired.
- Have the machine-readable zone visible (if available).
- Be a physical photo ID document, not digital.
The uploaded document must:
- Have separate files for front and back of the ID document (only when providing an ID card or driver's license).
- Be a full color, cropped, and straightened image.
- Be a photo or a scan of the physical photo ID document. We do not accept a screenshot of a photo, a photo pasted on another document, a photo of a screen, or a photo of a printout.
We do not accept:
- Screenshots of ID documents. Instead, provide a photo or PDF of the document.
The uploaded document can be a maximum of 15 pages.
Additional information for specific countries/regions
| Country | Notes |
|---|---|
| France | The validity of French national ID cards issued between 2 January 2004 and 31 December 2013 has been extended for 5 years beyond the original expiration date. The original period of validity of these cards was set at 10 years. Following the extension, they are now valid for 15 years from the year of issue. Note that f the card holder was under the age of 18 when the ID was issued, this extension does not apply. The extension does not apply to any other document types. |
| Poland | Polish driving licenses do not show an expiration date. Any licenses issued before 2013/19/01 are valid until 2033. They must be exchanged for a new license prior to this date. |
| Ukraine | Ukrainian passports are considered valid for 5 years from the original submission date for the extension of its validity period. A signed and stamped passport page must be included. |
File format and size requirements
- Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
- Size: minimum 1 KB, maximum 4 MB
For organizations
If the automatic verification for a business, nonprofit organization, a partnership, or a public company fails, Adyen asks the account holder to provide a copy of their registration document. Documents are verified asynchronously, and on average, the check will take about two days to complete.
Requirements for the company registration document
- Issued by a reliable, independent source, such as the national commercial register of the country where the business is registered in.
- Issued within the last (one) year, or contains a signature and a state of affairs with the date not older than one year.
File format and size requirements
- Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
- Size:
- PDFs for legal arrangement documents: minimum 1 KB, maximum 25 MB
- Other PDFs and other formats: minimum 1 KB, maximum 4 MB
For bank accounts
If Adyen cannot verify a bank account, then we ask your account holder for a scanned bank statement.
Proof of bank account
- Bank statements
- Deposit tickets or deposit forms
- Screenshots of their online banking environment
- Official letters issued by a bank
- Cheques
Location-specific documents:
- Relevé d'Identité Bancaire (RIB): bank document in France
- TAMIEYTHPIO: bank document in Greece
- Singaporian bank passbooks: bank document in Singapore
Do not upload photos of bank-issued cards, such as credit or debit cards. These contain sensitive information.
Mandatory information
Some RIBs and online banking environments contain a date of issuance. The date of issuance for these must also be less than 12 months ago.
We do not accept:
- Photos of bank-issued cards, such as credit or debit cards.
- Edited or personalized documents.
- Documents issued more than 12 months ago.
- Documents where required data points are missing.
- Documents with cut-off, blurry, or low-quality images.
- Documents issued by third party software platforms or programs.
Requirements for specific document types
Direct deposit tickets and forms:
- Must contain a bank logo or bank letterhead.
- Can only be accepted with a stamp or signature from the bank.
Cheques:
- The name of the account holder, account number, and name of the financial institution or logo need to be printed (not handwritten).
- Security features need to be visible for cheques in US and CA.
- The account number and routing number need to be fully visible.
- We can only accept electronic cheques issued by banks in CA.
- We cannot accept any cheques issued by banks in AU.
Letters from bank or bank account agreements:
- Must contain a bank logo or a bank letterhead.
- All letters must have a stamp or signature from the bank.
File format and size requirements
- Formats: JPEG, JPG, PNG, PDF.
- No maximum on the number of pages for PDF.
- Size: minimum 1 KB, maximum 4 MB
