These are verification codes for version 4 and earlier of Platforms API. For our version 5 and later verification codes, refer to our v5 verification codes.
When performing verification checks to verify account holders, we may send the following codes to your platform. These codes are sent in the ACCOUNT_HOLDER_VERIFICATION notification.
| Code | Description | Explanation |
|---|---|---|
| 1001 | Bank account details do not match | The name of the bank account owner does not appear to be present on the provided bank statement. Please upload a statement that does contain the bank account owner that matches the account holder. |
| 1002 | Micro deposit required, please make a micro deposit using the link provided | The bank account number does not appear to be present on the provided bank statement. Please upload a statement that does contain the bank account number matching the configured bank account. |
| 1003 | Please upload a bank statement | The name on the bank statement does not match the configured name of the account holder. Please upload a bank statement that belongs to the account holder or adjust the account holder. Note that changing the account holder will require all documents to be updated to the new account holder. |
| 1004 | ||
| 1005 | ||
| 1006 | ||
| 1052 | ||
| 1055 | ||
| 1056 | Whitelisted bank account | Whitelisted bank account. |
1057 | The bank account details are being matched against the provided bank statement, by Adyen | The bank account details are being matched against the provided bank statement by Adyen. |
1058 | ||
| 1059 | Unable to verify bank account with information provided. Please verify that the information provided is correct. If indeed correct, please provide a bank statement clearly showing bank logo, bank account number and account holder name. Supporting documentation must verify that the bank account details are tied to the individual undergoing the verification process. | Unable to verify bank account with information provided. Please verify that the information provided is correct. If the information is correct, provide a bank statement clearly showing the bank logo, bank account number, and account holder name. This statement must verify that the bank account details are tied to the individual who is being verified. |
| 1060 | There was a technical issue when processing the verification check. A retry has been scheduled. The verification check will be updated upon a successful retry. | |
| 1101 | The ID document does not belong to the configured account holder. Please upload a document that does belong to the account holder or change the details of the account. If the document is the correct one, please double check there are no typing errors in the name or date of birth of the account holder. | |
| 1102 | Collect and upload a new version of the identification document, ensuring that all details on the document are visible. | |
| 1103 | ||
| 1104 | ||
| 1202 | The account holder is under pending review. This evaluation may take longer than the usual approval times. | |
1301 | Possible fraud hit on account details | The account holder is being manually reviewed. The verification check will be updated to the appropriate status. |
1302 | Identity could not yet be confirmed: Please verify the account holder's details. If the details are valid, upload a photo ID | We could not find this user's identity. Re-collect their personal details or upload a passport. |
| 1303 | Passing identity verification, since the passport verification has got PASSED status | Passing identity verification, since the passport verification has PASSED. |
| 1304 | The maximum amount of retries has been surpassed, please provide a passport. | |
| 1306 | Invalid data provided | We had an unexpected error. Please provide a new upload. |
| 1401 | Unable to verify identity, please re-collect identity information. | |
| 1402 | Identity is currently being reviewed. Verification status will be updated accordingly. | |
| 1501 | Manual review has been performed on verification result. The message description contains the review comment. | |
1602 | Approved. Passed the checks. | |
1603 | Pending Review | Pending review. |
| 1604 | Invalid data | Date of birth does not match. Please correct. |
| 1605 | Declined. Failed the checks. | |
| 1606 | The maximum amount of retries has been surpassed, please provide a document. | The maximum amount of retries has been surpassed, please provide a document. |
| 1607 | The maximum amount of retries has been surpassed. Please do not retry. Document verification is pending. | The maximum amount of retries has been surpassed. Please do not retry. Document verification is pending. |
| 9001 | There are indications that the document has been tampered with or has been falsely created. As a result, the account has been suspended. | |
| 9002 | Adyen is not willing to process for this account due to the perceived risks involved. | |
90001 to 90999 | Reserved for testing purposes (e.g. if the |
Verification code 1501
This verification code will be returned when the account holder has been manually reviewed. The description can be one of the following values:
- Not a valid high quality bank document
- Not a valid/high quality document
- Please provide the identity document of the individual
- Business registration and/or company name and/or the shareholders appear to be incorrect.
- Owner and/or account number do not match configured details
- Document has expired
- Owner and/or account number missing from document
- Not all details on document fully visible
- The ID document does not belong to the configured account holder. Please upload a document that does belong to the account holder or change the details of the account. If the document is the correct one, please double check there are no typing errors in the name or date of birth of the account holder.
- Document type not supported in this area
- Unacceptable risks associated with the accountholder
- Business entity name could not be verified.
- Bank account does not belong to account holder.
- MRZ code is missing / obstructed.
- Image quality of statement not sufficient.
- Business VAT number could not be verified.
- Bank logo and account owner name not on statement.
- Could not verify connection between individual listed as shareholder and the legal entity.
- An individual appears to have on-boarded as a business. Please complete the individual on-boarding flow.
- First name on the document does not match that of accountholder.
- Business registration number could not be verified.
- DOB on the document does not match that of the accountholder.
- The document is of insufficient image quality, please upload a clearer image.
- Last name on the document does not match that of accountholder.
- Bank account country does not match accountholder location.
- Please provide the identity document of the individual
- Account number not on statement.
- Document does not belong to configured account holder.
- Document is not supported in this area; please upload passport or national ID.
- Please provide front and back of the ID.
- Document type not accepted.
- Account owner name not on statement.
- Bank logo, account number, and account owner name not on statement.
- Account number, and account owner name not on statement.
- Business registration and/or company name and/or the shareholders appear to be incorrect.
- Document has expired.
- Bank logo and account number not on statement.
- Not a valid document.
- Bank logo not on statement.
- Account number on statement does not match account holder entered information.